Apologies For the Downtime

The server that houses GizmoLovers.com experienced a little glitch shortly before noon Eastern. Unfortunately that broke MySQL’s socket connection, and it wasn’t until I noticed the site was down around 17:00 Eastern that the problem was realized. It was fixed within a couple of minutes once I caught it. I’m sorry for the few hours of downtime.

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Another TiVo Amazon Feature Update Sneaked Out

Amidst all the coverage of Product Purchase another TiVo & Amazon feature has been overlooked. Well, it is more an update to the existing Amazon Unbox on TiVo functionality. Users can now browse the complete Amazon Unbox catalog from their TiVo, which wasn’t possible before. Go to TiVo Central -> Download TV, Movies, & Web Video -> Amazon Unbox TV & Movies -> Browse Entire Catalog

Picked up from Stephen Mack’s Zeigen.com.

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More Information On The TiVo-Amazon Product Purchase Feature

There has certainly been a lot of coverage today for TiVo and Amazon’s new Product Purchase partnership. Here’s some of the highlights – Shelly Palmer covered it in today’s MediaBytes (also available via TiVoCast).

Dave Zatz over at Zatz Not Funny posted a few screen shots of the interface, which confirm what I suspected – there is a PIN to control access to purchase power. It uses the same PIN required for Amazon Unbox purchases, which certainly makes sense. The product screen looks much like a program description screen, and there is Swivel Search-like functionality with ‘View related products’. Shipping and taxes are calculated (I’m presuming it takes into account things like Amazon Prime) and you have the ability to confirm the order with the total to be charged. Or you can change your shipping options, or even save the item to your Amazon web-based shopping cart.

EDIT: I’d requested images of the interface as well, and TiVo got back to me with them today:

TiVo Amazon Product Purchase - Amazon Product TiVo Amazon Product Purchase - Enter PIN
TiVo Amazon Product Purchase - Charge Confirmation TiVo Amazon Product Purchase - Thank You

Wired’s Epicenter blog’s coverage helps clarify a few things about the implementation. The current implementation will display the product purchase option on the delete screen at the end of a program, similar to the ads that can display there today. While programs can be flagged for specific products, TiVo can also use a Suggestions-style system where it presents products it feels are related, based on the program’s guide data. So the name of a talk show guest may cause books by that person to be offered, etc.

Product Purchase will also be available through Universal Swivel Search, where products related to the search results may be presented for purchase. So if you’re searching for David Hasselhoff you may be offered DVDs of Knight Rider, for example. And there’s more:

It’s not an exclusive arrangement, though, and it’s fair to expect both Amazon.com and TiVo will hop in bed with other players. “We’re always looking at ways to expand shopping options for customers,” says Heather Huntoon, a spokeswoman from Amazon.com.

TiVo’s [Evan Young, Director of Broadband Services] says the company may introduce other commerce partners, but at the moment the focus is on Amazon. “We’re looking to create some initial success with Amazon. They’re already a partner of ours, and they have excellent customer service.”

And although TiVo hasn’t tested the shopping service yet, Young is already hopeful that the initiative can be expanded to include in-program product placements and other ad arrangements.

“We’re interested in talking to programmers as well as advertisers to enable more impulse buys when it make sense,” says Young.

So TiVo could partner with QVC to offer remote-based ordering without the need to call in. Or perhaps partner with a national pizza chain to allow ordering from the TiVo, with prompts to do so in their ads. (Actually, thinking about it, there are websites out there that offer menus for local delivery joints, and sometimes online ordering. TiVo should link up with one (or more) of them and get an HME based ordering system up. It would make compiling an order for all your friends so much easier.) Channels that sell DVDs of their own programs, like Discovery and History, could sell them right at the end of the program, direct to viewers via TiVo. MTV could offer CD sales, or perhaps downloads, linked from videos (Well, whenever they deign to show videos these says.) I can think of many possible uses for this feature.

The hard part would be that, with the current system, you need to have a relationship with the vendor so that they have your payment information on file. If TiVo were to act as a payment broker, or partner with the likes of PayPal to be a broker, they could sign up just about any merchant without the user having to establish those payment relationships. That would really reduce the friction in the system.

TiVo’s Stephen Mack also posted some details on the new feature over at TiVoCommunity:

With that out of the way, here’s what you’ll see with the new feature launching today.

* For Burn Notice, Oprah’s Book Club, and a few other shows, at the conclusion of the show you’ll see a message in the delete dialog box allowing you to purchase related products. (These are similar to existing messages in the delete dialog box.) More shows will come in the future.
* In the future, we’ll create a showcase for upcoming talk shows allowing you to purchase related products.
* In the future, we’ll create a showcase about newly released books, DVDs and CDs.

The second and third items you’ll see next week, and if they’re well received we’ll evaluating continuing with them.

I’m very excited about this new feature — it’s long been high on my wishlist of things that I want when I watch TV, and I’m glad we’ve released this new feature for our customers.

Furthermore, he added:

One other point: Think of this an add-on to the existing advertising delivery methods that we’ve had for a while. Product purchase further enhances things like Showcases, program placement (that’s what we call the related menu items in the delete dialog box), and the Thumbs Up tags on advertisements.

This will be no more invasive than the existing advertising products that you’ve seen already. We don’t intend to put this new feature in any new locations.

In case it isn’t clear, that mean no ‘Buy Now’ pop-ups during actual program content. But they may appear over ads, just as the ‘Press Thumbs Up For More Information’ prompts can do so today. So those who have been worried about big pop-ups in the middle of their favorite show needed be concerned. (Though, personally, as I said in my early post, I think some kind of small, unobtrusive indicator to be able to order in-content items would be cool. But I know some would dislike that, so it should probably be something the user can disable.)

And, finally, TiVo did issue an official press release today announcing the feature.

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TiVo And Amazon Announce ‘Product Purchase’

I’ve been saying TiVo should do something like this for literally years now – ecommerce right from the couch with your remote. And now TiVo is working with Amazon to offer just that, through a new feature prosaically named ‘Product Purchase’, according to The New York Times. Say you’re watching The Daily Show with Jon Stewart and he’s discussing the new book written by that night’s guest. It sounds interesting, so you use the remote to order it from Amazon right there and then.

TiVo will begin offering the ability to flag broadcasts in this way to advertisers and programmers over the coming months. So that ad spot for a new DVD? You could order the DVD on the spot. Tonight’s musical guest on your favorite late night talk show sounds good? Buy their CD immediately. Oprah is hawking another book? Order it before she’s done. The outfit that cool new character on your favorite show is wearing looks good? Buy it for yourself.

You’ll also be able to add items to your Amazon cart and finalize the purchase later, online, if you want some time to think it over.

Personally I think this is fantastic. Just the kind of thing a platform like TiVo allows which is a major departure from what we’ve had to date. I know there have been a few attempts at this kind of thing through various interacting television platforms embedded in cable boxes and the like, but they were always very limited. Based on the Times report, it sounds like this functionality in TiVo could extend to pretty much any product sold through Amazon, which is just about anything.

Sure, I have some reservations. Not having see the implementation I don’t know how the interactivity is indicated on screen. I would hope that it is fairly unobtrusive. And while I don’t really care if anyone wants to overlay purchase option over an ad, just as I think the static ads while fast-forwarding through an ad for that product are perfectly fine, if this will also be available during actual program content it had better be very small, like the ‘camera’ icon you get on many DVD or Blu-ray players when the content has multiple angles available. And, like that icon, the user should be able to disable the indicator completely.

I’m also presuming there is some level of security on the purchase, some kind of PIN or password that must be entered to complete the purchase. While I prefer to keep it off, One Click purchasing on the web is one thing. But it wouldn’t be acceptable on a TiVo where any child or visitor could, deliberately or by accident, place orders.

Neither TiVo nor Amazon are fools, so I’m more than willing to give them the benefit of the doubt and believe that they’ll do a decent job with the implementation. The real key will be how many advertisers and programming providers they can sign up to create the embedded product links. TiVo and Amazon will have to make it easy, and perhaps offer some enticement, as TiVo’s total user base is fairly small. Especially as I’d bet this feature will only work on broadband connected standalone TiVos, and not the DirecTiVo nor the Comcast OCAP units, at this not initially.

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CableLabs Approves Motorola And Cisco Tuning Adapters

The Motorola MTR700 and the Cisco STA1520, which we knew were slated for Wave 60 certification testing at the end of June, have both passed, as reported by Multichannel News. With both major vendors’ Tuning Adapters certified, cable MSOs should be able to soon begin offering them to customers soon to support Switched Digital Video (SDV). This is a little bit behind schedule, the Tuning Resolver (as the Tuning Adapter was then known) was expected in 2Q08. But even coming in a few months late it has been an impressively quick development cycle for the cable industry. It is known that Motorola started working on their unit last July, and they were revealed to the public last August. So it has been just about a year from the start of work to certification, which is really not a lot of time to develop, test, and certify a new product.

As recently revealed, the new 9.4 TiVo update includes Tuning Adapter support, so TiVo users will be ready for the TAs as soon as the cable MSOs make them available. As Bright House, Cox, Time Warner, and others all implementing SDV, the TAs will be increasingly important. Pricing for customers is not yet known, except for Cox which announced plans to provide the TAs to their customers free of charge.

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