TiVo and the NCTA have dropped a press release announcing their progress in developing the SDV Tuning Adapter - as the Motorola and Cisco boxes recently seen at The Cable Show.
Since this is a critical issue and of interest to a lot of readers, the full press release is below.
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Following up on his report on the Motorola MTR700, Ben Drawbaugh of EngadgetHD has posted photos of the corresponding Cisco/Scientific Atlanta STA1520 Tuning Adapter. While Motorola’s TA was part of a working demo, the Cisco box is just a static display, not connected to anything. While it has the same connections, the Cisco box is physically much larger than the Motorola TA. And while Motorola indicated that their TA could be available to cable MSOs in July, Cisco is only saying 3Q2008.
Still, progress is being made. Be patient a little while longer all you folks with SDV issues.
It isn’t just what you say, it is how you say it. And Comcast seems to be aiming for FUD (Fear, Uncertainty, and Doubt) with a recent statement to CableCARD users in Florida:
Our records indicate that you have a Motorola Cable Card(s) that will no longer be compatible with our upgraded cable network as of May 31, 2008. Exchange your Motorola Cable Card(s) into an office today and we’ll give you HBO free and a converter free for 3 months.
I would bet good money that this means they’re implementing Switched Digital Video (SDV). But instead of explaining that, they’re trying to scare CableCARD users into returning them and switching to a cable STB. Another, far less likely, possibility is that they’re switching the head end to Cisco/Scientific Atlanta, or something incompatible with Motorola CableCARDs, but even if that were the case they’d be able, and required, to issue cards compatible with the new head end.
Either way, I think this is a nasty trick on the part of Comcast. They’re required by FCC mandate to support CableCARD, but they’ve phrased things in a way that is designed to make CableCARD customers think they’re out of luck and must switch to a cable STB. That’s bullshit. If they are switching channels to SDV, then what it would mean is those channels would no longer be available to users of UDCPs, like TiVo - at least until the Tuning Resolver is available later this year. But it does not mean the device, and the cards, are ‘no longer compatible’. Dirty tricks like these are why people have such low opinions of the cable industry. If you’re a TiVo (or any other CableCARD device) user and you got this flier from Comcast, don’t be scared into giving up your CableCARDs. And if anyone can scan it and send me a copy, or even fax or snail me a copy, let me know. I’d love to post it.
Thanks to Zatz Not Funny for the heads up.
EDIT: Reader Joseph Moran left a comment at Zatz Not Funny stating that this is in fact the issue I felt was less likely - they’re switching head ends:
I’m a Comcast Customer in SWFL and got one of those notices. Evidently, it’s not related to SDV; they’re switching from Motorola hardware to Scientific Atlanta equipment. This is supposedly because the Comcast sub-region I’m in used to be operated by Time Warner, so it needs to sync up with the other Comcast regions in the area (what they call “Classic†Comcast).
Which really changes very little - it is still a dirty trick, making it sound like CableCARD customers must convert to a cable STB. If Joseph is correct, then it does mean existing Motorola CableCARDs will stop working, but users should not have to give up CableCARD completely, but rather swap the Motorola cards for SciAtl cards.
Following quickly after Motorola unveiled their MTR700 Tuning Resolver, Cisco has unveiled their tuning resolver as well, the STA1520, which looks like their RTG100 cable box. (Remember, Cisco purchased Scientific Atlanta, and they’re starting to use their own branding on products that formerly would’ve has the SA branding.) Cisco is calling it a ‘tuning adapter’ instead of tuning resolver, which I also noticed the NCTA reps doing during today’s conference call, perhaps that’s the new industry term? I wish they’d just pick a name and stick with it, I don’t think ‘tuning adapter’ is any better than ‘tuning resolver’, and at least the latter has been used for a while.
Like Motorola’s MTR700, Cisco’s STA1520 will be demo’d at the upcoming Cable Show, and it will be part of the Wave 60 certification process with CableLabs, so it too could be available by early July.
The NCTA held a conference call this afternoon to try to clarify the issues surrounding CableCARD and it included an open Q&A. I like seeing this kind of thing, the NCTA recognized they have had a major PR issue with CableCARD, and with the most recent flare-up in the blogosphere they decided to get in front of the issue. I applaud them for that, I felt the call was a straight-forward presentation of the history of OpenCable and how we got to the point we’re at today, and the Q&A session was free-flowing. Representing the NCTA on the call were Brian Dietz from NCTA’s Communications group, William Check, Senior Vice President of Science & Technology, and Neal Goldberg, Vice President & General Counsel.
I did miss a couple of minutes in the middle of their presentation when my cell phone dropped the call. I quickly switched to Skype for the rest of the call, lesson learned - use Skype for this kind of thing in the future. I don’t think I missed much though, when I got back in they were still covering the history and I’ve been following that since early days. I’ll listen to the recording to make sure I didn’t miss anything important. (Nope.)
One interesting thing, the NCTA repeatedly praised or mentioned TiVo when talking about CE companies that have worked with the cable industry to work out issues with CableCARDs and to develop the Tuning Resolver.
From my point of view there really wasn’t any new ground covered, but then I’ve been following OpenCable, OCAP, tru2way, etc, pretty closely for a long time. So I’d be a little surprised if they did cover something I’d missed. But it was a good overview of the situation and their arguments do make sense. They pointed out that there are only roughly 380,000 consumer electronic devices using CableCARD - that’s TVs, TiVos, PCs, etc. And the cable industry overall has over 65 million video customers in the US. So the total percentage if people using UDCPs who will have issues with SDV is pretty small. And all of those using CableCARD TiVos will be able to use the Tuning Resolver, and likely all of those with a PC using CableCARD. The big question will be those using CableCARD-enabled TVs - many of them do not have USB ports, which means no Tuning Resolver. Those units that do have USB ports will require a firmware update, so it comes down to vendor support.
Gary Merson of HD Guru asked why cable companies don’t remove the analog channels to free bandwidth for digital channels instead of using SDV. This would inconvenience those using analog cable without a STB, for example connecting it directly to an old TV. Well, I think those numbers really help explain it. While Gary made the argument that CableCARD customers are likely to be premium customers paying for higher service tiers, there are a lot fewer of them than there are subscribers using analog cable. Cutting off analog channels would inconvenience many more users than implementing SDV does. On top of that, cable MSOs would have to provide STBs to all of their customers, which would be an enormous expense. And basic cable customers don’t like STBs any more than premium customers do.
Also, under an agreement with Congress and the FCC, it is an all-or-nothing proposition. Cable MSOs are required to continue offering an analog basic tier, unless they eliminate all analog channels. Going 100% digital is an exception to the requirement. But that would be a radical change to many MSOs, and again a great cost.
There are other business reasons not to take that approach. With the digital conversion coming to broadcast TV in February 2009, providing analog service is a business opportunity for cable. Antenna users are faced with adding a converter box or other device (such as a TiVo) with a digital tuner, buying a new TV with a digital tuner, or switching to a new service - analog cable. Analog cable would allow them to connect directly to their existing TV without adding another device.
Gary also asked for some assurance that consumers who invest in new tru2way TVs and devices will not be faced with another upgrade in 3-4 years, as those who invested in UDCP CableCARD devices are facing. I think the NCTA’s response was reasonable. Cable MSOs are deploying tru2way-enabled STBs now, with Time Warner in the lead and Comcast currently in second place. Over the next couple of years this will be an investment in millions of STBs and hundreds of millions of dollars. So the cable MSOs are not going to be eager to make that investment obsolete. But they really can’t state “Tru2way will not be replaced in the next five years” or anything like that. Predicting the future in a technical field is risky business. And despite what some might think, the cable industry isn’t one large conspiracy and each MSO is free to adopt different technology and services, within the regulatory framework.
However, I guarantee that tru2way will be replaced, someday. Probably not in the next 5 years, maybe not even 10, but it will happen. That’s just how technology works. Something bigger, better, faster will come along and the industry will shift. The cable industry tried to bypass CableCARD by going straight to DCAS, but when they lost that fight they were forced to invest hundreds of millions, perhaps billions, in CableCARD infrastructure. That will discourage any immediate push for DCAS, as they’ll want to recoup their investment. But DCAS, or something like it, seems to be the next logical step down the road. And when that happens it is likely there will be some new features that are not accessible to CableCard/tru2way devices. However, as more devices are upgradeable in software and firmware it is hard to say. Perhaps there will be a generic DCAS module that could plug into a CableCARD slot and add DCAS support to those devices. I wouldn’t rule it out, especially as the cable industry would probably like that to keep their CableCARD STBs compatible. But I wouldn’t worry about any of this in the near term.
They did say that the Tuning Resolver is a high priority for the cable industry and that development is still on track for summer availability. As I reported recently, it looks like early July will be the earliest possible availability date.
Ben Drawbaugh of Engadget shared his horror story of having his cable MSO try to talk him out of using CableCARD and the installers not knowing how to handle the install, and I have to second that. While Charter didn’t try to talk me out of using CableCARD, and the installers who have come to my home has been polite and courteous, they clearly didn’t have enough training and experience installing CableCARD. When I had my first install, as a TiVo Series3 reviewer, I could understand it as I was the first person in the territory to have CableCARDs installed in a TiVo and there weren’t even many CableCARD TVs installed. But over a year later the experience wasn’t much different. And when I’ve had trouble and needed support, the support techs are also woefully confused by CableCARD. As of the last time I called the automated system still didn’t have an option for CableCARD in the menus. Fortunately I’m fairly educated on the technology and determined (aka stubborn), and I was able to make a contact in my local office who has been willing to handle my issues without my dealing with the standard support system. The cable MSOs really need to do a better job on the customer service and support front with CableCARD.
I think Ben was a little confused on DCR+. My understanding of the DCR+ CE proposal pretty much agrees with how the NCTA sees it. It would be today’s DCR with the addition of limited two-way support for specific services such as SDV, PPV, and VOD. But it would not be an open platform for expansion and future services as OCAP is. Of course, specs can evolve so other features could be added to DCR+. However, at this point I personally think DCR+ is DOA. Consumer electronics vendors such as Panasonic and TiVo are already breaking ranks and developing OCAP/tru2way support, and virtually the entire cable industry is investing in OCAP/tru2way. DCR+ just doesn’t have the support to make it.
The call was recorded, and if you really want to know about the history and current situation I encourage you to listen to it, especially if you’re a blogger who covers this arena. It will be available after 15:00 EST today through May 25th (I guess they keep them for a month). Call 1-800-475-6701 and enter access code 920821.
A lot of bloggers were on the call, I know HD Guru, Engadget, Zatz Not Funny (which has already posted about the call), Multichannel News, and others were all on there, so keep watching for their posts.
When I spoke with Digeo’s then-COO Greg Gudorf back in January, following their cancellation of nearly all of their previously announced product plans, he told me one of the projects that would be continuing was the Moxi HD DVR for Cable, which was then targeted for release by the end of 1Q08. When the end of Q1 came and went with no further word from Digeo, it looked like that box might’ve met an untimely end as well.
However, it seems it was just delayed a bit. Jeff Baumgartner at Light Reading has a sharp eye and he caught something in a press release from CableLabs about the upcoming Cable Show. (I see something about Sling Media in there too…) One of the products they announced that will be on display is the Digeo Moxi HD DVR 3012. CableLabs says:
Digeo will showcase its latest DVR for cable, the Moxi HD DVR 3012. Digeo will be showing the Emmy Award-winning user interface, dual digital tuning capability, and integrated CableCARD. This new DVR includes a streamlined processor and increased hard drive.
Over at Zatz Not Funny, reader ‘cableric’ left a comment with some industry insider information on the new box, which doesn’t sound all that encouraging really.
Oh, and this is what I spotted about Sling:
EchoStar Technologies LLC will demonstrate SlingModem™, the first DOCSIS® cable modem that fully integrates the place-shifting capabilities pioneered in the original Slingbox™. With the SlingModem, customers can easily watch and control their TV programming on any Internet-connected computing device just as they would in front of the living room television. The SlingModem provides the cable customer with both a broadband connection as well as the place-shifting functionality made famous by the Slingbox.
I’ve covered the SlingModem before, most recently from CES in January.
And they also mention Motorola’s SDV Tuning Resolver, the MTR700, which will be demo’d using a TiVo:
Motorola will demonstrate its MTR700 Tuning Adapter which connects unidirectional UDCPs (including a TiVo device, in specific) to a cable network, accessing multimedia content in the cable network’s switched digital video (SDV) tier. Seamless tuning of the TiVo device across both broadcast and SDV tiers will be shown. Motorola will also demonstrate its Integrated CMTS (I-CMTS) and SURFboard® cable modems, in a DOCSIS 3.0 setting using the traditional Motorola 2:8 DS/US Module and new TX32 high-density Decoupled Downstream Module.
That’s very good news, as it means TiVo must have their software well along, which means a summer release will probably happen as planned.
It sounds like there will be a lot of SDV & tru2way demos at The Cable Show, I wish I was going.
Picked up via Zatz Not Funny.
Wow, in the past couple of days there has been an interesting flurry of online activity about CableCARD, Switched Digital Video (SDV), and the Tuning Resolver. HD GURU posted an ‘investigative report’ entitled “How The Cable Industry Plans to Cheat 10+ Million HDTV Owners”, so you might guess at the tone. Unfortunately, there are a few factual errors in the post - for example, all CableCARDs are two-way capable and always have been. Mike Schwartz from CableLabs responded with an extensive comment that I recommend reading if you read the post. (I’d link to it but the blog doesn’t appear to support comment links, just scroll down a bit.)
The HDTiVo Blog picked it up from there (which is where I found the link to the HD GURU post). Gizmodo also picked up the story, though I have a nit to pick: “Our friend Gary Merson, the HD Guru, has uncovered an issue that may soon piss you off.” Uncovered? Gizmodo hasn’t been paying attention, blogs such as this one, Zatz Not Funny, and others have mentioned the SDV issue and Tuning Resolver repeatedly for quite a while now. Just one example, the issue with Bright House cable pulling channels, and then returning them. This is hardly a surprise issue if you’ve been paying attention. And, unfortunately, Gizmodo repeated the errors from the original post.
Anyway, CableLabs responded to Gizmodo’s original post, and Gizmodo shared the information in a follow-up post. I’m glad a statement came out of it to help clarify things a bit, and correct the misconceptions.
Over at Zatz Not Funny, Dave Zatz chimed in on the SDV Tuning resolver issue as well. Including a link to the most solid, and best, news to come out of the whole thing, at Media Experiences 2 Go. Mari Silbey of Motorola reports that Motorola’s Tuning Resolver implementation, now officially the MTR700, has sailed through CableLabs interoperability testing ‘with flying colors’. The next step is CableLabs certification testing with product submission in April in preparation for the certification board meeting in June. So, presuming the device gets certified, it will be ready at the end of June. Which means it would be very unlikely to make the 2Q2008 release schedule, but will probably be available in early 3Q08. Motorola will be exhibiting the MTR700 at The Cable Show in New Orleans in May. While it may not seem that way to those awaiting a solution, the development of the Tuning Resolver has been extremely fast for a new piece of hardware. The cable industry is really fast-tracking development to get the Tuning Resolver out there as fast as possible. Now it is up to the consumer electronics industry to provide compatible firmware for CableCARD devices with USB ports. (TiVo is, of course, already on board.)
Back in November when the Motorola Tuning Resolver was first revealed, it was noted that it strongly resembled their DCT700 cable box. The MTR700 model number seems to indicate the commonality is more than cosmetic.