Comcast Comments On TiVo Software Updates

Comcast has posted another update to AVS Forum about their ongoing issues with, and updates to, the TiVo software for their cable DVRs.

Hello everyone. I want to provide an update on the Comcast DVR with TiVo Service.

In the past, some users have noticed long delays (up to several minutes) when scheduling recordings (including setting up and modifying Season Passes). We made a change recently to correct this issue, and you should now see improved performance when scheduling recordings.

The software update for the Comcast/TiVo DVR that rolled out to part of the region at the beginning of April is on hold for the moment, but we are working to get it out as soon as possible. As a reminder, this release contains fixes for a perpetual reboot loop (with the front-panel display showing 8888), the Dolby Digital output on DCH set-top boxes, improves the Guide HD filter behavior, and other bug fixes.

I’m also happy to tell you that there will be another release targeted for the next few months that will provide noticeable performance improvements, particularly to scheduling and Guide. I can provide an update later on as we determine the exact timing for this release.

Thanks again for your feedback and your patience as Comcast and TiVo work to improve your user experience.

They don’t say why they’ve put the current update on hold and haven’t continued deployment. I’d have to presume something went pear shaped with the initial roll-out. I hope they resume deployment soon and get the fixes out to the rest of the user base.

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  • Mark

    You are 100% confident “Comcast Rep” is really a Comcast representative? This is highly unusual for Comcast to actively post in a forum. Usually just a bunch of disgruntled employees the berate their customers when they have a problem with Comcast service.

  • Gryphon

    Wow. Shades of the TIAC presence on back in the late ’90s.

  • MegaZone
  • Glenn

    Ummm…. yeah. Any minute now it will all be fixed and the Tivo on Comcast rollout will just blow the doors off.

    OR, in the real world, the botched initial deployment and the widely viewed videos of what a piece of S**t the thing was, the slow rollout, and the extended delays in fixing any of it resulted in all/most of us not watching/caring anything about it long ago.

    p.s. Yes I now assume this is true about EVERYTHING with tru2way/OCAP written on it.