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Posts Tagged ‘Comcast’

MediaPost’s TV Board On Why A Cable DVR Is Not A TiVo

I got a kick out of this post in MediaPost’s TV Board blog. A friend of the post’s author called Comcast about their digital phone service and got a pitch for a DVR. I loved the summary of the conversation:

“I don’t need your DVR, I already have a TiVo,” she said.

“Our DVR is the same as TiVo but it comes free with our service,” the sales rep adamantly replied.

“Oh, really, well I have a lifetime membership with TiVo. Can you log on from any computer and schedule something to record?” she retorted.

“No.”

“Can the DVR you offer be networked to my computer?”

“No.”

“Can I transfer shows between TVs?”

“No.”

“Can you store whatever you record on the DVR to your computer?”

“No.”

“Can you convert anything that you have recorded to play on your iPod video?”

“No.”

“Can you burn anything you have recorded on your DVR onto a DVD?”

“No.”

“Then I would have to say your DVR is nothing like a TiVo. All yours does is record.”

”I guess you’re right, it’s not the same.”

And that’s not even the half of it when it comes to TiVo’s features. Right on! All TiVos are DVRs, but not all DVRs are TiVos!

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Tru2way Cable-CE MOU Details Revealed

Reader Glenn pointed out in a comment that the details of the Memorandum Of Understanding (MOU) first signed by Sony, and then additional CE vendors, have been revealed in an FCC filing. Both Multichannel News and Light Reading’s Cable Digital News have taken a look at the MOU, and now it is my turn. So, let’s look through the MOU for any interesting tidbits.

The MOU refers to the ‘Founders’ repeatedly - these are the cable MSOs: Comcast Cable, Time Warner Cable, Cox Communications, Bright House Networks, Charter Communications, and Cablevision. New two-way devices are referred to as Interactive Digital Cable Products (IDCP), in contrast to the one-way Unidirectional Digital Cable Products (UDCP). Under the terms of the MOU, the Founders agree to support tru2way on all of their digital cable networks by July 1, 2009 - except for Charter which has until July 1, 2010 to complete their roll-out. The MOU also codifies that the tru2way specifications will be the sole means for IDCPs to access interactive cable services.

While consumer electronics adopters must adhere to the tru2way specifications and license, innovative features that are not specified but that are consistent with the specs and license ‘are allowed and encouraged’. That seems to leave room for innovation, but it remains to be seen how narrowly ‘consistent’ is evaluated. To help ensure solid support for tru2way the cable MSOs have to eat their own dog food, as it were. After July 1, 2009 (again, July 1, 2010 for Charter) the Founders agree that at least 20% of their STBs will support tru2way. That holds until they’ve deployed at least ten million tru2way-enabled STBs. This is to ensure a sufficient install base that the Founders will have a vested interest in ensuring solid support.

Since tru2way is largely a firmware specification, and specifications can evolve, the Founders agree to support any given version of the tru2way Middleware used by an Adopter’s product for five years from the date of that version’s first certification. So, in effect, that should guarantee a minimum product life of five years. Of course, it could easily be longer as Adopter’s products could receive firmware updates, and the Founders could support a Middleware version for longer than five years. Clearly it would be up to the Adopter, the CE vendor, to provide updates to newer tru2way Middleware versions, which is only fair. And to help ensure that is possible, there is an equal access provision in the MOU. Any given tru2way Middleware revision will be available to Adopters at the same time it is available to Founders. So the MSO’s won’t have any unfair advantage in being able to bring newer features to market first.

As for guide data, which was long a bone of contention over OCAP, any Founder’s digital cable system which carriers a CBS broadcast signal (which is pretty much all of them) which contains the Gemstar-TV Guide EPG data and where that Founder has an agreement covering the Gemstar data, must not block or remove said data from the CBS signal. In English? Well, Gemstar-TV Guide has an agreement with CBS to carry their EPG data. This data is used by a number of TVs, VCRs, DVRs, DVD Recorders, etc, to provide a simple on-screen EPG. The data is carried in the VBI, the vertical blanking interval, and are not part of the video itself. This has been an issue in the past as some cable MSOs have stripped out this data from the broadcast when processing the network feed for redistribution, hence making it inaccessible to CE devices that rely on it for their EPG.

So this agreement means that the Founder agree to not block or strip the data, when it is carried by the local CBS affiliate and they can legally do so, of course. This provides CE vendors with a data source for a ‘native’ EPG, as opposed to relying on the tru2way MSO-provided EPG, or a out-of-band EPG downloaded separately, as in a TiVo. The broadcast EPG does generally lack the full level of detail found in a downloaded EPG, or even the MSOs EPG, but it has the advantage of being readily available in the received signal and gives the CE vendor the ability to process and use the data as they wish, unlike the tru2way guide which comes as-is.

While the agreement seems to treat tru2way as the primary means of navigation, Adopters are free to overlay their own ‘native’ navigation with four prerequisites: 1. It must be initiated by the user each time (such as through a remote action), 2. it must be only for navigation (no ads, etc), 3. It must be transitory (sounds like once the action is complete it should return to tru2way-mode), and 4. it must appear the same on all channels. So no special ABC navigation screen that isn’t used on NBC, etc.

There is a ’sunset’, or exit clause for the MOU. Starting July 1, 2009, if fewer than 500,000 new retail IDCPs are connected to the Founders’ networks within any given 24 month period then the Founders are no longer bound by the MOU. Basically, if the Adopters, the CE vendors, don’t hold up their end of the bargin and produce enough IDCP devices, then the cable MSOs are no longer bound to spend their money supporting tru2way on their networks and they’re free to stop, try something else, etc. Considering the number of TVs, DVRs, etc, sold at retail in this country each year, this shouldn’t be a problem - if and only if the CE vendors step up and start tru2way-enabling a sufficient number of device models. So the ball is in their court.

Licensing for the IDCPs will be under the existing CableLabs licenses, with some amendments. Certification of devices will be through CableLabs IDCP testing. Once a vendor has had five mutually agreed upon devices certified by CableLabs, then they are eligible to self-certify future devices. This is one of the compromises in the agreement. CE vendors didn’t want the expense and hassle of going through CableLabs for each new product, while the cable industry didn’t want the potential havoc caused by bad devices being connected to their networks. So now once a vendor has proven their competence level through CableLabs certification, they can be free of that requirement.

Under the MOU CableLabs will establish a Founders Advisory Board (FAB) which will apparently serve as a kind of arbitration group when changes to the tru2way hardware specification are proposed. As the board is currently specified there are nine votes - one for each of the Founders, and one for the CE Adopters as a block, one for the IT Adopters as a block, and one for the content providers as a block. That means that, should they vote in unison, the cable MSOs would always carry a majority. And you’d actually need two MSOs to break ranks and vote with the other blocks to swing the majority. But the vote is also only advisory and non-binding, so I’m not sure what it is in aid of other than as an opinion poll for the parties involved. And, of course, the FCC still has final say in the end.

CableLabs also agrees to approve or disapprove any new digital output system or content protection system within 180 days of the proposal being submitted by an Adopter, on a ‘reasonable and nondiscriminatory basis’. This will probably come into play with technologies akin to TiVo’s TiVoGuard, which protects TiVoToGo transfers. As CE vendors look to innovate and develop whole home distribution systems, etc, there may be new technologies developed to satisfy the rights holders that their content is being protected. And if CableLabs disapproves the technology, or simply fails to act within 180 days, then the Adopter can appeal to the FCC which is expected to handle the appeal in a 90-day process. Remember that a while back the NFL and MPAA tried to block TiVoGuard and TivoToGo, but the FCC approved it.

But there’s another way to get a new technology approved. If four members of the MPAA agree that the new system provides adequate content protection, then that technology will be automatically approved by CableLabs.

If tru2way is sunset and CableLabs defines a successor to CableCARD or tru2way (such as DCAS) then Adopters who are party to the MOU may participate in the development of the successor.

The definitions have some interesting tidbits. Under the MOU, ‘Digital Cable System’ only covers systems with one or more QAM channels, operating with a capacity of 750MHz or higher and with a minimum of 5,000 basic cable subscribers.

Not a lot of information, really, but it is clearly a compromise with some give and take by both the cable MSOs and the consumer electronics vendors, which is what we needed to un-roadblock two-way cable development. It is interesting that Charter gets an extra year to complete their tru2way roll-out, compared to the other five Founder MSOs. I guess Charter must be further behind in their progress than the others. Of course, I just happen to currently reside in Charter territory. Note though that the dates are for completion of deployment, some areas already have tru2way support and many more will before the year is out.

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More CE Vendors Sign Tru2Way Accord

After Sony and six major cable MSOs recently came to an agreement on tru2way, other consumer electronics companies were invited to sign the same agreement. And now it seems others have, the signatories now include ADB, Digeo, Intel, Panasonic, Samsung, and Sony. As more vendors sign on to the agreement we’ll start seeing more options in two-way cable devices.

Their press release:
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Cable ‘Auto-Flip’ For TiVo Software Ready Soon

One of the major issues for the Comcast TiVo deployment has been the need for a truck roll. The software development was predicated on the ability of the cable MSO to remotely deploy the software without the need to send out a technician. But that didn’t quite work when Comcast started deploying the software, the infrastructure for remote deployment wasn’t really ready to face the real world. But now TiVo’s Tom Rogers says that’s changing, according to Multichannel News:

Rogers said this software-downloading capability “will be ready shortly,” enabling MSOs to upgrade the features of the set-top box without requiring an expensive truck roll. This “auto flip” — an automated modification that can be done remotely — is vital to the next generation of DVRs, he said, noting that the first implementation will be on Comcast systems in New England.

According to Rogers, it took 18 months to develop the auto-flip capability for Comcast, and 10 months of that was just developing the statement of work! I guess we know why it took so long for the TiVo Comcast software to appear. Though, having worked for, and with, a number of large corporations in my career, I’m really not surprised. Rogers also has a gift for understatement:

He said that “the infrastructure that enables [the service] proved not to be very stable” at first.

No kidding. There is some more in the article if interested.

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CNET’s Matthew Elliott Tries Comcast TiVo

CNET’s Matthew Elliott just had the Comcast TiVo software installed yesterday and he’s blogged about his first 24 hours with the software at CNET’s Crave blog. Overall he seems happy with it, except for the performance. The slowness of the TiVo Comcast software is something that is oft mentioned, and both TiVo and Comcast have stated that they are working on updates which will improve the performance. I hope that Matthew sticks with it and gives them a chance to improve the performance, as he’s promised to blog about his further experiences with the software. If you’re interested in the Comcast TiVo software, it is worth checking out what he has to say.

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Sony And Six Largest Cable MSOs Reach Agreement On Two-Way Cable

Well, this could be the end of the push for DCR+. Sony had been the big name still pushing for DCR+, as opposed to OCAP/tru2way. Well, it seems that’s no longer the case. Sony has come to an agreement with the six largest cable MSOs in the US, Comcast, Time Warner Cable, Cox, Charter, Cablevision and Bright House Networks, which collectively server 82% of US cable subscribers, over 105 million US homes. The national two-way cable agreement will see Sony supporting tru2way under streamlined licensing agreements. Other consumer electronics companies have been invited to join the agreement as well.

So it looks like OCAP/tru2way will end up the industry standard, and the DCR+ push is likely to fade away now. The full terms of the Memorandum of Understanding that covers the agreement have not yet been released, giving other potential signatories time to review it. I’ll keep an eye out for those terms once they’ve been released.

I’m just glad to see an apparent end to the stalemate. If the CE industry in general embraces tru2way then it opens the floodgates for more advanced cable products for consumers, which is a good thing.

The press release announcing the agreement is below.
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Comcast Comments On TiVo Software Updates

Comcast has posted another update to AVS Forum about their ongoing issues with, and updates to, the TiVo software for their cable DVRs.

Hello everyone. I want to provide an update on the Comcast DVR with TiVo Service.

In the past, some users have noticed long delays (up to several minutes) when scheduling recordings (including setting up and modifying Season Passes). We made a change recently to correct this issue, and you should now see improved performance when scheduling recordings.

The software update for the Comcast/TiVo DVR that rolled out to part of the region at the beginning of April is on hold for the moment, but we are working to get it out as soon as possible. As a reminder, this release contains fixes for a perpetual reboot loop (with the front-panel display showing 8888), the Dolby Digital output on DCH set-top boxes, improves the Guide HD filter behavior, and other bug fixes.

I’m also happy to tell you that there will be another release targeted for the next few months that will provide noticeable performance improvements, particularly to scheduling and Guide. I can provide an update later on as we determine the exact timing for this release.

Thanks again for your feedback and your patience as Comcast and TiVo work to improve your user experience.

They don’t say why they’ve put the current update on hold and haven’t continued deployment. I’d have to presume something went pear shaped with the initial roll-out. I hope they resume deployment soon and get the fixes out to the rest of the user base.

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Comcast Spooks CableCARD Users In Florida

It isn’t just what you say, it is how you say it. And Comcast seems to be aiming for FUD (Fear, Uncertainty, and Doubt) with a recent statement to CableCARD users in Florida:

Our records indicate that you have a Motorola Cable Card(s) that will no longer be compatible with our upgraded cable network as of May 31, 2008. Exchange your Motorola Cable Card(s) into an office today and we’ll give you HBO free and a converter free for 3 months.

I would bet good money that this means they’re implementing Switched Digital Video (SDV). But instead of explaining that, they’re trying to scare CableCARD users into returning them and switching to a cable STB. Another, far less likely, possibility is that they’re switching the head end to Cisco/Scientific Atlanta, or something incompatible with Motorola CableCARDs, but even if that were the case they’d be able, and required, to issue cards compatible with the new head end.

Either way, I think this is a nasty trick on the part of Comcast. They’re required by FCC mandate to support CableCARD, but they’ve phrased things in a way that is designed to make CableCARD customers think they’re out of luck and must switch to a cable STB. That’s bullshit. If they are switching channels to SDV, then what it would mean is those channels would no longer be available to users of UDCPs, like TiVo - at least until the Tuning Resolver is available later this year. But it does not mean the device, and the cards, are ‘no longer compatible’. Dirty tricks like these are why people have such low opinions of the cable industry. If you’re a TiVo (or any other CableCARD device) user and you got this flier from Comcast, don’t be scared into giving up your CableCARDs. And if anyone can scan it and send me a copy, or even fax or snail me a copy, let me know. I’d love to post it.

Thanks to Zatz Not Funny for the heads up.

EDIT: Reader Joseph Moran left a comment at Zatz Not Funny stating that this is in fact the issue I felt was less likely - they’re switching head ends:

I’m a Comcast Customer in SWFL and got one of those notices. Evidently, it’s not related to SDV; they’re switching from Motorola hardware to Scientific Atlanta equipment. This is supposedly because the Comcast sub-region I’m in used to be operated by Time Warner, so it needs to sync up with the other Comcast regions in the area (what they call “Classic” Comcast).

Which really changes very little - it is still a dirty trick, making it sound like CableCARD customers must convert to a cable STB. If Joseph is correct, then it does mean existing Motorola CableCARDs will stop working, but users should not have to give up CableCARD completely, but rather swap the Motorola cards for SciAtl cards.

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