Comcast a Mixed Bag on CableCARD Self-Installs, Will They Be Ready on August 8th?

Comcast Logo We all know the FCC has mandated CableCARD self-installs, and FiOS, Cox, and Cablevision are already on board, with TWC on deck, but what about Comcast?

Well, they’re something of a mixed bag. Comcast’s policies seem to vary territory to territory. In some areas they seem to have been allowing CableCARD self-installs pretty much since they first launched, while in others they require ‘professional installation’ to this day. As this thread on DSLReports illustrates, it is still a bit of a confusing mess. Today some customers are able to pick up a CableCARD from their local office, while in others, despite mentioning the FCC mandate, are beingtold basically ‘not going to happen anytime in the future’.

Comcast CableCARD Self-Install Screencap Interestingly, back in June Comcast had a page on their site which made things perfectly clear – but I can’t find any sign of the page, or anything similar, on their site today. And here’s a screencap from back then as proof – click on it for a larger version. The text is:

Can I install a CableCARD myself or does a technician need to come to my home?

Professional installation by a Comcast technician is available. In addition, starting on August 1, 2011, CableCARD self install kits will be made available at Comcast front counters. If you would like to install the CableCARD yourself, you will be able to pick up a CableCARD Self Install Kit at a Comcast front counter and activate the CableCARD by calling our CableCARD activation hotline at 1-800-XFINITY.

Please note: If you choose to use a CableCARD Self Install Kit, we are unable to provide you with assistance over the phone with the installation of the CableCARD. You will need to refer to the owner’s manual for your device or call the manufacturer’s toll-free number to answer questions about CableCARD installation.

Obviously the FCC mandate is now for August 8th and not the 1st, and customers are still reporting today that not all offices are allowing pick ups. And, indeed, it seems like the workers in some offices aren’t even aware of the mandate. So what will happen come next Monday?

I guess we’ll find out soon enough.

Posted in Cable, TiVo | Tagged , , , , | 2 Comments

Cablevision Begins Offering CableCARD Self-Installs

Cablevision Logo Cablevision has joined Fios and Cox, and beat TWC, in offering CableCARD self-installs to their customers. Picking up a CableCARD from your local Optimum Store and installing it yourself will save you the $34.95 professional installation fee:

You can pick-up a (M-Card) CableCARD at your local Optimum Store*. Install the CableCARD in your Digital Cable Ready (DCR) HDTV, TiVo or MOXI DVR using the Cablecard Self-Installation Guide. With one call to your local customer service representative, you will be able to enjoy our video services. You can also order a CableCARD by contacting your local sales representative who will schedule a professional installation. The installation charge is $34.95.

They’ve even published a CableCARD Self-Installation Guide to help users through the process.

Thanks to Jason for the tip!

Posted in Cable, DVR, TiVo | Tagged , , , , | 6 Comments

Liliputing Checks Out Samsung Galaxy Tab 10.1 Accessories and Software Update

Samsung Galaxy Tab 10.1 Brad Linder over at Liliputing has a couple of posts today worth checking out for anyone interested in the Samsung Galaxy Tab 10.1. First up he has a preview of the software update due on August 5th, which will bring the Samsung TouchWiz UI to the tablet along with a number of app & widget updates. I tend to prefer stock Android to the UIs vendors slap on their products, but if I had to use one of them TouchWiz isn’t too bad, and actually has some nice features. Check out his full run through, and the video below.

Second is a look at the accessories Samsung is releasing for the tablet. To make the Galaxy Tab 10.1 thin and light Samsung had to sacrifice some things – like ports and expansion capabilities. So now they’re releasing a slew of accessories to compensate, not unlike the iPad. There are accessories to add a USB host port, an HDMI output, or SD card reader, docks, keyboards, cases, etc. Liliputing has a full run down.

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Collection of Groups Urges FCC to Pursue AllVid

FCC Logo A slew of consumer electronics and consumer advocacy groups seem to have taken issue with a recent NCTA filing with the FCC, in which they argued against AllVid and for allowing the cable industry to basically do as they pleased. The AllVid Tech Company Alliance, Consumer Electronics Association, Consumer Electronics Retailers Coalition, Media Access Project, New America Foundation, and Public Knowledge all jointly responded with a filing of their own, refuting the NCTA’s claims and arguing strongly for AllVid.

It is probably obvious where my sympathies lay, I think we need AllVid. While the cable industry, through the NCTA, argues that a mish-mash of MVPD-unique apps to bring content to phones and tablets is all we need, that allowing each MVPD to slap their interface across any device is innovative, and that the industry should decide how open it needs to be, I do not agree. I feel that all of these are just more of the same. Same shit, different device. Cable system user interfaces almost universally suck, I don’t want that UI on my CE devices. That kind of solution was a major factor in the failure of tru2way. Consumer electronics vendors – like TiVo, Sony, Samsung, etc. – should be able to create one UI that works with all MVPDs, not have to make deals with them one at a time and create unique apps to work with each one.

For just one example look at TiVo’s efforts to support cable OnDemand on their DVRs. They have to invest a lot of time and effort in just lobbying each MSO to make a deal. And once they’ve made the deal they have to implement a variant on their solution to deal with the different MSO requirements, because there is no standard. Consumers get screwed in the end because we get a pot luck of solutions. If you want OnDemand from RCN, Suddenlink, or (soon) Charter, then you need to get your box from them. Oh, but then you have to give up Netflix, and possibly other OTT content. You’ll be able to use your retail box with Comcast or Cox. But you’re SOL with Cablevision, Time Warner Cable, Brighthouse, FiOS, etc. Of course, you can’t even use a modern TiVo with DirecTV, Dish Network, or AT&T U-Verse, because they’re closed, proprietary networks.

And that’s what AllVid is about – providing standard interfaces and opening up networks to real competition and innovation in CE devices. The NCTA claims that if the original AllVid proposal were in effect we wouldn’t have the iPad apps, etc., we do today. I think that’s bullshit. My understanding of the original proposal is that it wouldn’t forbid development of these apps alongside providing an open, IP-based interface for 3rd parties. It wouldn’t tell cable companies they had to stop innovating, just that they would also need to provide the required standard interfaces to their content streams.

The FCC filing makes their feelings pretty clear:

The featured list of “innovative approaches” that begins on the first page of the NCTA letter includes not a single thing that would make MVPD programming or services available on competitive devices. Rather, “progress” is cited in these areas:

  • Internet delivery of some “cable video”
  • Extensions to a few specified portable devices
  • IP-based interfaces that deliver only the MSOs’ own guides to their own leased settop boxes
  • Limited availability of standards-based home networking
  • Reliance on “cloud” delivery

Citing these advances as a “march of progress,” however, merely continues NCTA’s tactic over the last 15 years of pointing to incremental achievements to sidestep or forestall proposals from the Commission and the consumer electronics, information technology, retailer, and public interest sectors that would achieve the goals of Section 629 in full. The reality is that greater progress in device interoperability and home networking has been achieved in other sectors, such as Internet-based video delivery, where competition exists.

We need the equivalent to Carterfone for MVPDs. The Carterfone decision forced telcos to open up their networks to 3rd party devices. No longer did consumers have to get their telephones from the telco. It opened the market up to an endless variety of competing phone designs, to answering machines, fax machines, and, probably most important of all, to modems. Without the open access provided by Carterfone, who knows how much innovation would’ve been retarded. Before the decision the telcos certainly weren’t moving very quickly to introduce new devices. They were happy with the status quo.

We’re in a similar situation today with MVPDs. CableCARD is such a pain to deal with, and so limited, that CE vendors just avoid the market. So we have a dearth of options to choose from. HDTV makers have actually pulled back from including CableCARD tuners. TiVo is really the only notable CableCARD product available to consumers. Moxi has basically dropped out of the market. And there are a handful of CableCARD tuner products for PCs, but they’re a fairly small niche.

Remember the days before digital cable, when analog cable was basically wide open? There were scores of ‘cable ready’ devices. Nearly every TV & VCR had a cable tuner. There were many DVR & DVR recorder products available. But as cable moved to digital the MSOs used the opportunity to lock out 3rd parties by encrypting the signal. That’s what CableCARD was supposed to solve, but the final solution is so flawed as to make it nearly non viable. And the MSOs have done a lot to discourage use, while the FCC has only addressed the issues slowly and piecemeal – like the upcoming self-install mandate. And, of course, after we got CableCARD SDV came along, adding more pain with tuning adapters. And, of course, OnDemand and Pay Per View content isn’t supported.

I want to go back to those analog cable days, at least in terms of consumer choice. When you could walk into a store and select from a wall of VCRs, DVRs, or DVD Recorders. When you could buy most any TV, plug it into your cable, and access all of the content you were paying for. Today, even if you’re willing to deal with CableCARD, the choices just aren’t there because the pain is enough to keep CE vendors from entering the market. Those that tried when CableCARD was new got burned. And the CE industry has been burned multiple times by cable, remember the June 2008 pledge to have tru2way fully deployed by July 2009 (July 2010 for Charter)? Yeah, how’d that go? This is why the CE industry is wary of just leaving things up to the cable industry. When they do, they get screwed – along with consumers.

CableCARD technically works, but it is a complete failure when it comes to the original goals. The cable industry has managed to make CableCARD so painful that it isn’t worth dealing with. But CableCARD was always meant as an interim solution on the way to something better – and that something better is AllVid. It’d restore the balance that existed before the digital lock out. CE vendors could product products that only needed to support one standardize interface to handle cable, satellite, IPTV, etc. Linear content, SDV, OnDemand, and PPV would all be supported. CE vendors would be free to create their own UI to differentiate their products, like a TiVo Search that provides unified results from linear content, VOD, PPV, and OTT content (Netflix, YouTube, etc.)

The cable industry doesn’t like this because they want to control every aspect of the consumer relationship. They don’t want you to have a choice. They want you to use a Comcast STB at home with a Comcast UI, and a Comcast app on your phone or tablet. They want to control everything end to end, so it isn’t as easy to turn to Netflix, Amazon, etc., for content. They want to lock the consumer in and put up barriers to choice, but making it too much trouble, if not impossible, for CE vendors to create innovative products that blur the lines.

The NCTA points to TiVo’s work with VOD as a reason we don’t need AllVid – I say it is exactly why we do need it. If we had AllVid TiVo could’ve implemented and deployed VOD by now – for all MSOs, not to mention satellite support. And so could every other CE vendor. Right now TiVo has negotiated deals with five cable MSOs, but if Sony wants to implement VOD support they’ll have to negotiate their own individual deals. Samsung would have to do the same. And LG. Etc. It is slow, cumbersome, and expensive.

If you’ve ever wondered why you don’t have VOD or PPV on your TiVo, or why you can’t use TiVo with satellite, or if you’ve ever lamented the quality of the software on your provider’s STB and wished for choice, or were frustrated by online access to your provider’s content being iPad online and not on Android, or your PC or Mac, or if you just want to be able to have choice as a consumer, then you should be in favor of AllVid.

I’m glad to see these groups out there keeping the pressure on the FCC through their filings. I know many of them have their own interests, but I believe those interests better align with consumer interests than the cable industry’s do. Carterfone didn’t kill the telcos, in fact it was one of the best things that ever happened to them as the innovations that followed increased usage of the PSTN, which meant increased revenues. Likewise, AllVid won’t kill the MVPDs. I think it would create a surge in demand for their services as people would have many new ways to access the content and unlock the value therein, currently trapped in a narrow scope of applications.

Posted in Cable, FCC, TiVo | Tagged , , , , , , , , , , , | 2 Comments

Netflix is Coming to Linux… In the Next 12 Months… Maybe

Netflix Logo I’m a bit reluctant to call this a sure thing, that Netflix is absolutely coming to Linux, but it is a positive sign. It is one person who worked OSCON 2011 and chatted with two Linux using Netflix engineers who reported that Netflix has some developers working on a Linux Netflix client which should be available in the next 12 months. But it isn’t a priority project, which is why it may take so long. So, yeah, not exactly an official statement of intent by Netflix. And if this is a low-key project by a small number of developers it is the kind of thing that could be canned at any time.

Netflix relies on Microsoft Silverlight for the Windows and MacOS clients. While there are Netflix clients for a number of Linux-based devices, such as TiVo, Android, and ChromeOS, as well as other platforms, like iOS, the PS3, and Blu-ray players, that isn’t the same as running on a Linux PC. Netflix relies on DRM to secure the streams, which they must do to satisfy the content owners who grant them the licenses to stream. Silverlight provides the DRM on Windows and MacOS, but on other platforms the DRM is generally provided by the hardware itself. That’s not an option on a generic PC, so the client would have to provide it.

Via Liliputing.

Posted in Blogs, Linux, NetFlix | Tagged , , , | 5 Comments