“TiVo Premiere has always offered the best of XFINITY TV channels with the most popular web services, and we are excited to now integrate the XFINITY On Demand library for Boston subscribers, delivering a true one-stop shop for at-home entertainment,” said Doug Bieter, Vice President of Retail Sales for TiVo, Inc. “We are pleased that TiVo Premiere users in the Boston area will have an opportunity to experience this great XFINITY On Demand content and we look forward to additional markets in the near future.”

TiVo states it is available in the ‘greater Boston area’, so it should cover a fairly large geographic area. The TiVo website has a zip code look up to determine if your area has service. I just checked my old Waltham, MA zip code, 02453, and the site reports that service is available. (These days I’m in Worcester, MA, 01606, which is Charter territory. So no XFINITY On Demand for me.)

There is a little bit of bad news though. If you’re one of the few users still clinging to the old ‘soft-TiVo’ (Comcast DVR with TiVo) that Comcast offered way back in 2008 in the area, it is time to give it up and buy a real TiVo. For those who don’t remember, this was a special software image for Comcast’s standard Motorola DVR hardware that gave it the TiVo UI. But it never worked very well as the hardware is under powered and you had the HW running the base OS, with a Java interpreter on top of that, which then ran the TiVo software. It was a great idea in concept, but it never worked well in reality. So I don’t think this is a big loss, and the retail TiVo Premiere unit is far more powerful and feature-rich than those old units.

Now that they’re launching On Demand support for retail TiVo Premiere units, Comcast is discontinuing support for the soft-TiVo units on or around August 1, 2012. So you have until then to pick up a TiVo Premiere unit if you want to continue to have TiVo in your home. Before you run out and buy one at retail – TiVo is offering you one for free! See tivo.com/bostonoffer for details. They’re offering a 320GB TiVo Premiere for free with a monthly rate discounted to $12.95 from the usual $14.99, with a one year commitment. Or product lifetime service is $499.99. This offer is only for users who still have the Comcast DVR with TiVo.

If you’d rather have the 500GB TiVo Premiere, the 1TB TiVo Premiere XL, or the 2TB, four tuner TiVo Premiere XL4 they’re offering $100 off on those. And if you want multiple units they’re offering factory refurbished units for $49.99. (Personally I’d just get the XL4 and wait for the IP STB due later this year for multi-room functionality.) Again, these deals are only for customers who currently have the old Comcast DVR with TiVo and who are looking to switch before their service is turned off on or around August 1st.

If you’re not a Comcast DVR with TiVo users, and you don’t yet have a TiVo Premiere with which to take advantage of this new support, there is a sale on the TiVo Premiere XL and TiVo Premiere Elite on – but it ends today. $50 off a factory-renewed Premiere XL or a new Premiere Elite – $149.99 and $349.99, respectively. And yes, Premiere Elite, not Premiere XL4 – they’re getting rid of the remaining pre-name-change stock, I asked. Same hardware, different badge on the front. Amazon has the 320GB Premiere for $89.99, the 500GB Premiere for $109.75, the Premiere XL for $203.24 (did they miss the memo about list dropping to $199.99?), and the Premiere XL4 for $342.10.

TiVo Premiere subscribers in additional markets across the country are expected to have access to the XFINITY On Demand library in the coming months. Visit www.tivo.com/comcast to learn more or to sign up for notifications when XFINITY On Demand becomes available on TiVo Premiere in additional areas. Boston is the second Comcast service area to receive XFINITY On Demand support, following the SF Bay Area.

Which area will be third? I think Chicago may have a shot. Why? Back in 2008 Chicago looked set to be the next market for the soft-TiVo, after Boston, but the roll out stopped before it launched there. And Chicago is one of two cities where Comcast launched tru2way support as a trial with TV manufacturers, before that effort fizzled as well. (The other city was Denver.) This means they’ve probably already done a lot of work upgrading their head ends there, and they are likely in a good position to take the upgrade for the new service. Plus Chicago is a large market, apparently 2.3 million cable households, so it would have a potential for a large return.

But that’s all speculation of course. Only Comcast knows where they’ll launch the service next.

Yeah Boston! MT @ stevegarfield Breaking: Available next week for Boston area Comcast @TiVo customers, XFINITY VOD bit.ly/JEaxLz

— Steve Wymer (@stevewymer) May 24, 2012

For those who don’t know, Steve is TiVo’s Head of Corporate Communications. So this is an ‘official’ source who would know. I suspect Comcast didn’t announce this during The Cable Show because they wanted to keep the attention focused on their X1 product announcements.

Thanks to Brennok for the tip.

EDIT: I originally said ‘Monday’ since Brennok had used that in his comment and it wedged in my brain and when I read Steve’s ‘next week’ I think I mentally filled in ‘next Monday’. I replaced ‘Monday’ with ‘next week’ throughout the post to better reflect what Steve actually said.

TiVo will continue to support ATSC in future products, in some way, shape or form. I asked about this because the TiVo Premiere XL4 is a QAM only product, and knowing how hardware development and refresh cycles work I fully expect the Premiere and Premiere XL to be refreshed at some point and migrate to a shared design with the XL4. It is much more cost effective to produce one board and simply populate it differently for different products. The Premiere and Premiere XL will clearly be updated to add MoCA at some point, and it makes sense to go to a shared design. But that had implications for ATSC, hence my query.

TiVo can’t say, probably because at this point they honestly don’t know, what form an ATSC-supporting product might take, but they know there is a solid niche of ATSC users. Clearly the majority of their business comes from cable subscribers, but they do not plan to abandon ATSC users. There are issues with supporting ATSC however. ATSC tuners are more expensive than QAM tuners, and aren’t available in the same densities. We’re seeing single QAM tuner chips with six QAM tuners, even fully integrated SoCs with six, or more, integrated QAM tuners – but not ATSC.

This makes it harder, and more costly, to design and build a product with ATSC support. And the more ATSC tuners you include the higher the cost and complexity. And there are often knock-on costs – additional RAM, ancillary chips, etc. Add to that the effects of economies of scale. There are more QAM-enabled products than ATSC, that means there is more demand for QAM chips. The greater demand drives higher production levels of QAM chips, and the per-unit costs keeps coming down. ATSC components aren’t following the same decline, but remaining at higher price points.

And that’s why we don’t have an ATSC XL4, and probably won’t see one. And also why the bulk of products going forward are likely to be QAM-only, with specific SKUs to address the ATSC market niche.

On a different note, the new TiVo SDK will be released ‘this fall’. TiVo has hired someone who is working full time on running the SDK program and driving it to release. They’re serious about getting it out there and attracting more developers to create apps for TiVo.

TiVo would like to support Amazon Prime Streaming as much as users would like them to, but at this time they have nothing additional to announce.

My own take is that it is in the road map but they need developer support from Amazon to get it done. Remember the situation with Hulu Plus? Same deal. It will almost certainly happen, the question is when, but TiVo isn’t going to announce anything until there is something firmer to stand on. Like I said, that’s my read on the situation.

As for HBO Go – they know there is demand but they have nothing public to announce right now. My take is they will probably do it but won’t be saying anything until there is ink on paper to authorize it.

While I’m on the subject, TiVo says to expect a lot of additions to OTT content and, further out, extensive changes to the UI for selecting OTT content. I’m heartened by this, as the weak support for OTT content has been a pet peeve of mine for some time. For myself, I’d love to see content like NASA TV and Crunchyroll supported. I know others would love sports channels, such as MLB.TV. And the UI for Web Video is very creaky now. Next to something like Roku it is kind of sad.

I think the ’tile’ HD UI for ‘browse’ that TiVo has now could make for a decent web video UI. You could have a tile for a provider, and then tiles for each ‘show’ from the provider within that screen, etc. I think that if TiVo can really enhance the UI and expand the content list, the IP STB could have a secondary life as a general purpose streaming STB even for non-TiVo households.

As I reported back in February, TiVo continues to consider adding support for DLNA/DTCP-IP but doesn’t have anything more to say at this time. However, I have to say that, after talking to many vendors at the show, TiVo will add support for DLNA/DTCP-IP. It is a question of when now, not if.

Why do I say that? Because everyone else is doing it. It is really taking off, it seems like every vendor I talked to had something to say about DLNA/DTCP-IP. Just one example, the Pace XG1 box that runs the TiVo software can also run several other software stacks. On every other stack it uses DLNA/DTCP-IP for whole home streaming – but when running the TiVo software it uses TiVo’s proprietary system. ARRIS’s Moxi DVRs use DLNA/DTCP-IP – and therefore you can use a PS3, DLNA/DTCP-IP-enabled Smart TV, etc., as a client.

The stack is rapidly becoming MoCA+DLNA+DTCP-IP – and with RUI coming on strong as the next likely standard component. Since TiVo is serious about playing in the MSO market, and MSOs all seem to be extremely interested in standardizing on these components, I believe TiVo will simply have to adopt them to remain a player. It is almost painful to say, but the big, legacy players seem to be adopting standards faster than TiVo. You’re going to see DLNA everywhere before long, and TiVo needs to invite themselves to that party or risk being on the outside looking in.

Oh, a little side note. I was in Pace’s booth today, looking at the XG1 (there will be a post eventually), and I got crowded up for a bit by a gaggle of suits who came in for a demo. I noticed they were with Suddenlink, and they were quite interested in the XG1 running the TiVo software. I overheard some generally favorable comments about TiVo as a solution, but they seemed to like the idea of more ‘MSO-friendly’ hardware like the Pace unit. Which is kind of the whole point of TiVo’s partnership with Pace, so that’s a good thing.

Another good thing is that the Pace reps I observed doing the demo for various groups were all pretty gung ho about the TiVo solution. While they had an number of units setup, running different UI stacks (Comcast X1, a few Rovi solutions, etc.), they really stressed the TiVo solution. I head things like “TiVo is the one we’re really excited about” from the reps talking to MSO people dropping by for a demo. So that’s good to see & hear; it is good to see TiVo with an enthusiastic partner.

On a different note, unsurprisingly TiVo wouldn’t comment about future DVR products, aside from indicating it was likely transcoding will be ‘baked in’ to some future box, as I previously reported. But reading between the lines I think we can expect to see more tuners in a future box as well – an XL6 if you will. There are chips available now with six, or more, integrated QAM tuners. And an M-Card supports a maximum of six streams.

In addition there are a growing number of units from other vendors appearing with six tuners, which means competitive pressure on TiVo. Their MSO partners are going to want to “keep up with the Joneses”. While they could do that by using a box like the Pace XG1, those that have based their solutions on TiVo hardware are likely to want commonality.

My speculation is that sometime in 2013 we’ll see an ‘XL6′ using one of the newer chips, such as the BCM7435, with six QAM tuners, MoCA 2.0, and on-board transcoding. It probably will not have built-in WiFi as TiVo is trying to steer users away from WiFi and toward Ethernet or MoCA, to avoid customer experience issues and support headaches with streaming and flaky WiFi networks.

The tablet version of the Android app is actively being worked on. I reported in March that TiVo was saying ‘spring’ for Android tablets, but that’s clearly slipped a little. They recently made changes to the way they handle app development and they’re committed to iOS and Android. When the TiVo Stream is released this fall there will be clients for both, on phones and tablets. The streaming functionality will be incorporated into the existing TiVo apps.

TiVo is aware that the new YouTube and Netflix apps have long start-up times, and they’re working on ways to speed that up. The apps themselves are out of their control, that’s Google & Netflix, but they are working to improve performance, especially the start-up.

TiVo is updating their software more frequently, and we can expect more and more of the UI to migrate to HD with the coming releases. Screens such as the Season Pass Manager, To Do List, and screens from a remote unit (such as when using MRS), will be made HD this year. I think TiVo has made some real progress with the migration over the past couple of releases and I look forward to seeing it continue to progress.

OK, I think that’s it for now – and I really need to get a few hours of sleep before I return for the last day of the show. I have plenty more to write up as posts – such as my visits with Humax, Pace and Arris – but that’ll have to wait.

As they say, a picture is worth 1,000 words, and this one answers some of the questions I had, and that I heard from readers. Note that the photo is from a box running development software, so the screen and/or language therein may change before release, etc. But the underlying logic is what we should expect in the initial release. As you can see, you do not have to give up a tuner on your Premiere XL4 to use the IP STB – if you’re willing to forego Live TV, as I am. Basically you’re reserving one or two tuners in the XL4 for use by IP STB(s) elsewhere in the home. When a tuner is reserved it is not available for anything else. It is not used for recordings, it is only used for Live TV on the IP STB. Period.

Now, one question that occurred to me after I’d left the show today was if a tuner is paired with a single IP STB, or if it can be shared. Say you have one XL4 and three IP STBs – can you reserve just one tuner which would allow any one of the three IP STBs to use Live TV at a time? I’ll need to ask that.

But, that aside, you can see that you have the option to reserve 0, 1, or 2 tuners for use by IP STBs. Personally I’d go with 0 as I never use Live TV and would only want the IP STB to access my recordings or OTT content. I think this will make a number of people happy. Also, this is a settings screen on the XL4 and you can change this whenever you want. So it isn’t something you have to do at setup, etc. So if you know you want to watch Live TV in another room (the game is on, you’re sick in bed, whatever) you can reserve a tuner and then un-reserve it when you no longer need it.

Speaking of setup, there apparently really isn’t much of one on the IP STB. Setup basically involves ‘pairing’ it with the XL4 – and that’s it. There’s nothing else to setup, it pulls all of the settings it needs from the XL4. I’m told there are very few settings local to the IP STB.

I did confirm that the will not pair with the Premiere or Premiere XL at launch, only the Premiere XL4 (aka the Premiere Q for MSOs). So no Live TV on your IP STB if that’s all you have. And this isn’t a ‘soft’ thing where it isn’t officially supported but you can make it work, the software is just not there to support it on those units. However, the IP STB is a standard Multi-Room Streaming (MRS) client. It can stream content of of any Premiere unit in the home. So it does work with the Premiere and Premiere XL in as far as you’ll be able to stream your recordings via MRS. My understanding is that you will not be able to set recordings on the Premiere or Premiere XL, etc., as that requires the pairing that can only be done with the XL4. Basically whatever you can do with MRS between Premieres today you can do from the IP STB, but that’s all – for now at least. (I’m going to double check to make sure that’s accurate.)

As for pricing – again, they haven’t said yet. We don’t know if they’ll be a one-time purchase, or if there will be a subscription required, etc. Personally I expect them both to be one-time purchases with no subscription requirement. But they will need to be activated on the TiVo account so that they get the same MAK and can connect to the TiVo DVR units on the network.

I did have an idea which I suggested to TiVo – parental lock down on the IP STB. Basically ‘KidZone’ on a per-box basis. My idea is that you could put an IP STB in the kids’ room and lock it down so it can only access a wall garden of recordings and channels, just like KidZone did. You’d be able to (dis)allow functions – so the kids couldn’t delete recordings, or cancel them, or setup new recordings, etc. Whatever power you want to give them. Basically they’d have their own Nerfed virtual TiVo.

Enough about the IP STB, how about the TiVo Stream? The Stream will transcode at native resolution. So the 1080i recording remains 1080i as H.264, and the 720p recording remains 720p as H.264, etc. So it isn’t fixed, or limited to 720p, etc. And side-loading happens at better than real time. I was told ’2x’ is a good rule of thumb – so a 30 minute recording will side-load in 15 minutes, etc. But this varies depending on the bit rate of the source material. A 19mbps minimally compressed HD ATSC stream will probably take closer to real time, while a 2mbps highly compressed SD digital cable recording will likely side-load very quickly. In other words, results will vary, but it isn’t stuck with only doing real-time transcodes for side-loading.

Right now the TiVo Stream will only stream content from a TiVo DVR to one of the TiVo client apps on iOS or Android. TiVo hasn’t announced anything for other platforms at this time. I don’t know if we might see an updated version of TiVo Desktop that would support streaming to a PC, though it may make more sense to just add MRS to TiVo Desktop to allow it to stream content to a TiVo as well as from one. And PCs can handle MPEG-2, so I don’t see the need for a TiVo Stream for that.

Hopefully this news makes a few folks happy.

Lastly, this won’t be news to regular readers of this blog, but the Stream is powered by a Zenverge ZN200 chip. I speculated to that effect last year, and TiVo confirmed it for me in February, but today it was officially announced via press release. The release is below:

Zenverge Showcases TransAll™ technology with TiVo’s new TiVo Stream

TiVo Stream to extend TV viewing to mobile devices with the world’s first deployment of multi-screen streaming from a DVR

BOSTON, May 22, 2012 /PRNewswire/ — Zenverge Inc., a leading developer of Advanced Content Networking ICs, and TiVo Inc. (NASDAQ: TIVO), the creator of and a leader in advanced television services including digital video recorders (DVRs), announced TiVo® Stream, a revolutionary product enabling streaming to tablets and smartphones with the same rich TV viewing experience TiVo customers know and love.

Based on the industry leading Zenverge TransAll™ Transcode engine, TiVo Stream will allow a viewer to seamlessly stream or download multiple live or recorded shows from a TiVo Premiere DVR to multiple devices like iPads or iPhones simultaneously. Its unique fast side-load capability is a critical element of a true on-demand experience and allows users to quickly download favorite shows to their tablets for later viewing.

This product takes advantage of the Zenverge TransFormat™, TransRate™, and TransScale™ functions to convert broadcast content into the format supported by tablets and smartphones. TransZip&treade; allows side-loading DVR content at a high speed into mobile devices for sync-n-go. Lastly, TransCrypt&treade; ensures that live and DVR content can be securely distributed in the home.

“Cable MSOs are keen to extend the whole home experience beyond the TV to include mobile devices,” said TiVo’s David Sandford, Vice President and General Manager, Service Provider Business. “Using the unprecedented quad HD transcoding capabilities of the Zenverge ZN200, we are bringing the unique TiVo experience that consumers love to the mobile screens.”

“We’re excited to work with TiVo on extending their premium TV viewing experience to second screens as they pioneer yet another blockbuster entertainment product following their success with the DVR,” said Zenverge’s Raghu Rao, Executive Vice President of Sales and Business Development. “TiVo Stream will enable service providers using TiVo’s innovative advanced TV solutions to create a compelling anywhere, anytime, any device experience for their customers.”

Zenverge’s Advanced Content Networking ICs are the preferred transcoding solution for operators and box manufacturers for devices such as Gateways, DVRs, and IP/Broadcast streaming adapters.

The ‘transcoding box’ is now officially the TiVo Stream, and it will be available to both retail customers and TiVo’s cable MSO partners later this year. The render to the left is the retail version of the box, while the one to the right is the MSO version. They’re pretty much the same except for coloring, and obviously the final labeling will change.

The TiVo Stream will work with the TiVo Premiere, Premiere XL, and Premiere XL4 (formerly known as the Premiere Elite, and known as the Premiere Q for MSOs). It is a very simple device with only two connections – power and Ethernet. The photos below were taken at the show, you can see the simple design and limited connectors.

The TiVo Stream acts like a Multi-Room Streaming (MRS) client on the network, just like another Premiere would. While the hardware is cable of transcoding four streams, it is limited to two per Premiere due to transport throughput limits on the Premiere end. So to use all four transcoding stream simultaneously you would need at least two Premieres on the network. As previously reported, the MPEG-2 streams are transcoded to H.264 for delivery to ‘second screen’ devices within the home.

The Stream supports real-time streaming as well as side-loading of content onto a mobile device for later viewing away from the network. However, copy protection does apply. It is basically Multi-Room Streaming (MRS) vs. Multi-Room Viewing (MRV). If you can stream a problem between Premieres, you’ll be able to streaming it to a second screen. And if you can copy programs between TiVos, or to a PC via TiVoToGo, you’ll be able to side-load it. But if a program is blocked from TiVoToGo it will also be blocked from side-loading. TiVo doesn’t make the rules, they just follow them. So it really depends on how draconian your MSO is.

The Stream can access ‘Live TV’ – kind of. Since it acts just like any other MRS client, and MRS only streams recordings, what happens is it triggers the Premiere to start recording the content. The Stream then accesses that recording in progress and streams it. So in the end there is a recording on the Premiere of the show you streamed ‘live’.

And, as I’ve said previously, right now the intention is to support clients within the home. So place shifting content onto your phone or tablet in another room, but not across the Internet to another location. So this will not be a Slingbox replacement, at least to start. TiVo acknowledges the interest and it is something that might come via a software update. They have looked into it, and interestingly they’ve even talked to Sling Media about remote streaming (possible now that TiVo and EchoStar have kissed and made up), but there is nothing firm at this time.

Jim Denney and I talked a bit about future plans and the transcoding eventually being ‘baked in’, and it is all but certain to happen. It is all a trade off, and right now we’re not quite at the tipping point. SoCs with transcoding baked-in are appearing but are still higher costs parts and there have been performance tradeoffs. We talked about the Broadcom BCM7425, which has dual transcode support, and TiVo has looked at the chip. And there is a newer BCM7435, which just started sampling, which has quad transcode support and a general bump in capabilities, including 8 QAM tuners. (Humax has a demo box at the show using this chip, but they don’t expect it to be available to MSOs until 1Q13.) So TiVo is looking ahead and it is all but a given that this will be baked into a future product, but I wouldn’t expect that until 2013 at the earliest.

The other new set top box is the IP STB – which doesn’t have a snappy name yet, sorry. This is the baby brother to the TiVo Preview and at launch it will only work with the TiVo Premiere XL4/Q – not the TiVo Premiere or Premiere XL. STOP! Before you freak out, there is a reason, and this should change with a future update. Calm? OK. The IP STB does not have a tuner of its own, it uses a tuner from the XL4 for Live TV. In the initial release this requires dedicating a tuner in the XL4 to the IP STB. Yes, that means the tuner is not available for recordings, etc. This is done during setup, you pair the IP STB with a single Premiere XL4 and select one tuner to dedicate.

TiVo knows this is not optimal, but it is a matter of releasing something that is ‘good enough’ for market and then improving it. The plan is to have dynamic tuner allocation in a future release, whereby the IP STB would grab a free tuner for Live TV. But it is a sticky development problem to solve, so for the first release they basically avoided it by going with the dedicated tuner. It is sticky because there are a number of use cases. How can the unit reliably schedule recordings when one (or more if you have multiple IP STBs) can grab a tuner? How do you handle it if all four tuners are in use and someone wants to access Live TV on an IP STB? Etc. I’m sure lots of people have answers, but I’m also sure a lot of those answers will conflict. So TiVo needs time to work on the issue, do their usability testing, and create a good solution.

This need to dedicate a tuner is also why the Premiere and Premiere XL are not supported in the first release. They’d be reduced to single-tuner units. With the XL4 sacrificing a tuner, or even two, isn’t as big a deal. Again, this is temporary and TiVo plans to resolve this in a future update. (And just don’t even start with the “Oh, so when will that be?”, OK?)

I did ask Jim if it might be possible to pair it with an XL4 and *not* assign a tuner at all, which would mean no Live TV on the IP STB. Some users, like myself, never watch Live TV and wouldn’t miss it. I’d rather leave all four tuners free to record and use the IP STB only for watching recordings and accessing OTT content. He didn’t know if that was possible, and he’ll look into it. I think that’d be a nice setup option.

As for the hardware itself, it is a small, square, trapezoidal unit in the same league as the Apple TV or a Roku box. It supports all of the standard TiVo Peanut remotes, including the TiVo Slide remote. I didn’t get the specific model number of the chip inside, but Jim said it is roughly equal in performance to the SoC in the Premiere XL4, and that performance on the IP STB can be even higher because it doesn’t have all of the other work to do with recording, etc.

The back of the box is where you’ll find all of the connectors – coax, a component break-out port, a composite A/V break-out port, HDMI, Ethernet, USB, and power. Component and composite A/V connections are accomplished via break-out cables, similar to some of the Roku models. The coax connection is not for a tuner, it is for MoCA and only MoCA. At this time the USB port is only for the Bluetooth dongle used by the TiVo Slide remote. It will not support the old TiVo 802.11g WiFi adapter as TiVo is actively discouraging the use of WiFi due to the high bandwidth demands of the box. Though there is nothing stopping you from using an external 802.11n, or even a new 802.11ac, bridge.

I did ask if the box could be used as a MoCA bridge, like the XL4, and it cannot. So you can’t use an XL4 and an IP STB to bridge Ethernet over MoCA for another room. I was thinking that if it could act as a bridge you could connect Ethernet to the XL4, use MoCA to feed an IP STB in the bedroom, and then connect other devices, like a Blu-ray player, to the Ethernet on the IP STB. But no such luck, sorry. You’d need another ECB (Ethernet to Coax Bridge).

It is the same UI you know and (probably) love from the TiVo DVR. When you access Live TV it uses the dedicated tuner on the XL4. Recordings are streamed as-is from the XL4 to the box, so they’ll be the same MPEG-2 content. Full quality, there is no transcoding. All OTT IP content, such as Netflix, Hulu Plus, and YouTube, stream directly to the box over the network without touching the XL4. Cable MSO VOD, where supported, would require a tuner on the XL4, as it is delivered today via QAM and not IP.

Now, you probably want to know pricing and availability, right? Yeah, sorry. No pricing details as of yet. And the timeline is ‘in the coming months’. It looks like fall, maybe late summer if we’re lucky.

I think that’s it on these two boxes. I have more photos, if you want to see them check out my Picasa gallery from the show. I’ll be adding more photos as I take them the next couple of days as well.

If there is anything else you want to know, just ask. I may have forgotten to share something, and the show has two more days so I can go back to ask more questions.

EDIT: I did go back, and I did ask more questions, and I’ve posted the new info.

The Press Release is below:

TIVO EXPANDS WHOLE-HOME AND MULTI-SCREEN OFFERINGS

TiVo introduces a low-cost IP set-top box to extend the full TiVo experience to additional televisions in the home

TiVo adds a low-cost transcoding accessory – TiVo Stream – enabling operators to provide streaming of linear content to tablets and mobile devices

BOSTON, MA – May 21, 2012 — TiVo Inc. (NASDAQ: TIVO), the creator of and a leader in advanced television services, including digital video recorders (DVRs), for consumers, content distributors and consumer electronics manufacturers, today announced two major enhancements to its whole-home viewing solution. Its IP set-top box, delivers the TiVo experience on secondary televisions throughout the home. TiVo Stream, provides transcoding to enable content viewing on mobile devices.

Through these new products, operators working with TiVo can give their subscribers the content they want on any screen within the home, including secondary televisions, tablets and smart phones and all through the same easy-to-use TiVo interface. For example, the IP set-top box compliments the home’s primary TiVo DVR by extending the TiVo experience onto secondary TVs including live and recorded television viewing. TiVo Stream delivers content to a customer’s tablet or mobile device, creating a cohesive viewing experience no matter how they choose to watch their programs. Both products are optimized for operator distribution, including automated provisioning and activation, and the low-capital costs that operators demand.

Tom Rogers, President and CEO, TiVo Inc. said, “Consumers not only want an enjoyable TV experience, but now demand choice and the flexibility to watch content on multiple devices and screens within the home. TiVo has worked with our operator customers to create a suite of affordable companion devices that deliver a cohesive experience regardless of the screen the customer wants to use.”

The IP set-top box works with the TiVo Premiere Q, a home’s primary gateway device, to give consumers access to live and recorded TV, operator VOD, plus broadband-delivered content on every TV in the house. This is delivered through the innovative TiVo experience consumers have come to know and love. It includes integrated MoCA to simplify home networking and multi-room applications.

TiVo Stream seamlessly delivers the content available on a consumer’s TiVo Premiere or Premiere Q DVR to alternative screens such as iPads and iPhones. Unlike similar offerings in the market, this is the first product to enable streaming or download of shows simultaneously to multiple portable devices without interrupting what’s playing on the television. The power of TiVo Stream enables users to quickly transfer shows to their mobile device for viewing outside the home.

TiVo will release both products at retail and through select cable operators. Additional details on availability for both the IP set-top box and TiVo Stream will be announced in the coming months.

TiVo unveiled details about both products during the 2012 NCTA Cable Show in Boston. For more information visit the TiVo booth #1859 located in the main exhibit hall.

The Premiere works with antenna, analog & digital cable, and Verizon FiOS. It also supports a number of broadband content services: Amazon Instant Video, Netflix, Hulu Plus, Music Choice, YouTube, Pandora, Rhapsody, Live365, and web videos from a variety of sources such as CNET & Revision3. Stream music from your PC. View photos from your PC, or online via Picasa & Photobucket. You can control the unit via free apps for iOS & Android. Schedule recordings online via TiVo’s website.

Transfer recordings to your PC via TiVo Desktop, or a Mac with Roxio’s Toast or Popcorn. You can also move content to & from the unit, or stream video to the TiVo using third party applications like kmttg, Streambaby, or pyTiVo. And if you’re a Comcast customer, the TiVo Premiere is receiving XFINITY On Demand support. It is available now in the SF Bay Area and coming soon to Boston, with other service areas to come.

There is a reason TiVo is still the gold standard for DVRs, and this is a good deal on the current model.

This actually isn’t a surprise, as I’ve posted a couple of times, a while back Comcast made the comment that New England was high on their list of territories to follow the SF Bay. Why? Well, to quote myself:

New England is where Comcast launched the old ‘soft-TiVo’ project. The software-only Java-based TiVo interface that was downloaded to run on their standard Motorola DVR hardware. Despite several years of effort it just never worked well. The HW was under-powered, and with the TiVo interface running in Java on a virtual machine running on top of the native OS, it wasn’t a great performer. And Comcast never seemed to iron out the issues with the head end that was supposed to allow them to dynamically push the TiVo software to units in the field. While the effort was abandoned when Comcast switched focus to XFINITY support for retail units, the existing deployment of soft-TiVo units are still supported. Comcast is looking to finally phase them out by getting the users to migrate to a TiVo Premiere once they can do so without losing their On Demand. So they have an incentive to prioritize New England.

So they still have a number of those old units in the field that they’d love to stop supporting, and I bet many of the customers would love the added benefits of having a real TiVo to boot. And perhaps Comcast will be able to recycle some of the work they did on the head end for that project to support the new roll out. In any case, TiVo confirmed today via email that Boston is the next market that will see this roll out. They didn’t provide a specific time frame, saying only that Boston would see this ‘soon’.

As always, you can sign up to be notified when this is available in your area at tivo.com/comcast

Remember, Comcast controls when this is rolled out to a new area, not TiVo. TiVo has delivered their part, the software integration on the unit. The other piece is the head end upgrades to support the service, and that’s what Comcast needs to do for each service area where this is deployed. That’s why it wasn’t flipped on for everyone at once, and why it is getting a region by region roll out. So don’t bother TiVo with questions about when it will come to your area. Odds are they don’t know, and even if they do know they can’t speak for Comcast until Comcast is willing to announce their plans. If you need to pester anyone, pester Comcast.

It has been a long time coming, but TiVo Premiere using Comcast customers in the San Francisco Bay Area now have access to XFINITY On Demand content. Well, at least some of them. It started rolling out on April 9th and should be rolled out across Comcast’s SF Bay service area by the end of the month. So if you’re a Comcast customer in the SF Bay Area and you don’t have XFINITY On Demand on your TiVo Premiere yet – give it some more time. You can check for current availability in your zip code, and sign up for notification of future availability, at tivo.com/comcast.

As for Comcast customers outside of the SF Bay Area – you’ll just have to keep waiting. Comcast hasn’t announced any definite plans or schedules for expansion of XFINITY On Demand support for TiVo to other service areas. And this is 100% in their hands. TiVo has delivered their end, but Comcast needs to update their head-end systems in each service area before they can enable this. The only indication we’ve had is that New England is high up on the list to get this after the SF Bay roll out is complete.

New England is where Comcast launched the old ‘soft-TiVo’ project. The software-only Java-based TiVo interface that was downloaded to run on their standard Motorola DVR hardware. Despite several years of effort it just never worked well. The HW was under-powered, and with the TiVo interface running in Java on a virtual machine running on top of the native OS, it wasn’t a great performer. And Comcast never seemed to iron out the issues with the head end that was supposed to allow them to dynamically push the TiVo software to units in the field. While the effort was abandoned when Comcast switched focus to XFINITY support for retail units, the existing deployment of soft-TiVo units are still supported. Comcast is looking to finally phase them out by getting the users to migrate to a TiVo Premiere once they can do so without losing their On Demand. So they have an incentive to prioritize New England.

Beyond that all we’ve heard is that other service areas will see support “in the coming months”. You’d have to ask Comcast for more details – not that they’re talking just yet.

You are eligible for an early upgrade if:

• You have a TiVo Premiere series DVR (TiVo Premiere, Premiere XL, Premiere Elite)
• You are a TiVo retail customer (e.g., you did not get your TiVo box through your cable company.

The software isn’t being deployed just yet, but you can reserve your spot in the queue now.

The new Premiere family lineup will be:

• TiVo Premiere – 500GB/75 Hours HD, 2 tuners, analog cable, digital cable, FiOS, antenna – $149.99
• TiVo Premiere XL – 1TB/150 Hours HD, 2 tuners, analog cable, digital cable, FiOS, antenna – $249.99
• TiVo Premiere Elite – 2TB/300 Hours HD, 4 tuners, digital cable, FiOS – $399.99

As further good news, TiVo is reducing their monthly subscription pricing from $19.99 on the first unit and $14.99 on each additional unit under the Multi-Service Discount, to $14.99 for the first unit and $12.99 for each additional unit. Product lifetime service remains at $499.99 for the first until and $399.99 for each additional unit. (Note that this pricing only applies to the Premiere family, older models remain at the $12.95/$9.95 pricing level. This reflects the different pricing model and subsidized on the older units when they were sold.)

So the Premiere gets a 180GB capacity bump and a $50 MSRP bump, the Premiere XL drops by $50, the Premiere Elite drops by $100, and monthly service pricing drops by $5 on the first box and $2 on each additional unit. Not a bad change I’d say.

I’ve said it before and I’ll say it again – do not go monthly, buy product lifetime service. Yes, it is more up front. But you break even in 33 months with the new pricing on the first box ($499.99 vs. $14.99/month), and 31 months on additional units ($399.99 vs. $12.99/month). Odds are you’re going to be using the unit for longer than that. TiVo expects units to remain in service at least 60 months; that’s the period they amortize lifetime service revenue over. Once you break even you’re effectively saving money every month you use the box.

But there’s more – it is like buying vs. renting. If you go monthly, when you stop paying the box becomes a doorstop. And a used TiVo without any subscription has very little residual value on the resale market because of the relatively low pricing on new units – and factory refurbished units which have a full warranty unlike a used box from a user. But units with product lifetime service have a high residual value because PLS transfers with the unit. So you can resell the box on eBay, Craigslist, etc., and recoup a good bit of your initial investment. You won’t get that with monthly service – those payments add nothing to the value of the unit. So you save even more in the long run if you decide to resell the box.

Of course, you can always just give it away to someone else – a friend, the kids, etc. – or put it in another room in your home when you decide to upgrade to the latest and greatest. Since it has lifetime service it will continue to do its thing with no additional cost. And if you’re worried about it failing, which will happen to everything eventually, most failures are the hard drive or the fan – the only two moving parts. And both of those are readily replaced with very little technical knowledge required. If you can operate a screwdriver you can replace either one. Even a unit with a failed hard drive will carry value if it has PLS as people buy them just to fix them and put them back into service.

I’ve owned six TiVo units and I’ve had PLS on all of them. I’ve resold four of those over the years and recouped a fair bit. It works out especially well when PLS pricing increases between the time you purchase it and when you resell it. But enough of this – you get the point.

The full press release from TiVo is below:

ALVISO, Calif. (March 25, 2012) – TiVo Inc., the creator of and a leader in advanced television services including digital video recorders (DVRs), announced the launch of its new entry-level TiVo Premiere DVR which records up to 75 hours of HD content giving customers 65% more recording space than its previous version. Beginning Sunday, March 25, the upgraded memory version of TiVo Premiere is available for purchase on tivo.com or from your local Best Buy store.

With the introduction of this expanded model, TiVo has updated its pricing structure across all TiVo products giving customers easier access to even higher recording capabilities. The TiVo Premiere product line is the following:

• TiVo Premiere $149.99: Records two shows at once and up to 75 hours of HD content
• TiVo Premiere XL $249.99 (reduced $50): Records two shows at once and up to 150 hours of HD content
• TiVo Premiere Elite $399.99 (reduced $100): Records four shows at once and up to 300 hours of HD content

“We now live in a world where HD entertainment is the standard and there is more demand than ever to provide customers with additional recording space,” said Doug Bieter, Vice President of Retail Sales for TiVo, Inc. “By enhancing the TiVo Premiere, we’ve also responded to customers’ requests for upgraded memory and introduced a new TiVo monthly service fee structure that is highly competitive with most cable DVR pricing. It is now easier than ever to get the greatest at-home entertainment experience available on the market today.”

TiVo has introduced new monthly pricing for all TiVo Premiere DVRs:

• The TiVo monthly service fee is now $14.99 per month, with a one-year commitment, making it lower on a monthly basis than most cable offerings
• Multi-service discount pricing is now $12.99 per month

For customers wanting to pay once for the lifetime of the DVR, product lifetime service is still available for $499.99 and at a discounted price of $399.99 for customers with multiple TiVo DVRs.

TiVo’s award-winning user interface offers a unique combination of TV, web and on demand content, paired with top-of-the-line recording capabilities and the many great features users have grown to love. With TiVo Premiere, Premiere XL, and Premiere Elite, users have access to the world’s largest on demand library from services like Netflix, Hulu Plus, Amazon Instant Video, YouTube, Pandora and more.

The 500 GB TiVo Premiere TiVo can be purchased nationwide at retail stores like Best Buy or directly from TiVo by calling 1-877-BUY-TIVO (1-877-289-8486) or visiting www.tivo.com.

# # #

* There will be no pricing change for non-Premiere legacy boxes; monthly service now costs $12.95/month ($9.95/month for multi-service discount pricing). Product Lifetime Service remains the same: $499.99 – $399.99 multi-service discount pricing for additional units.

About TiVo Inc.
Founded in 1997, TiVo Inc. (Nasdaq: TIVO – News) developed the first commercially available digital video recorder (DVR). TiVo offers the TiVo service and TiVo DVRs directly to consumers online at www.tivo.com and through third-party retailers. TiVo also distributes its technology and services through solutions tailored for cable, satellite and broadcasting companies. Since its founding, TiVo has evolved into the ultimate single solution media center by combining its patented DVR technologies and universal cable box capabilities with the ability to aggregate, search, and deliver millions of pieces of broadband, cable, and broadcast content directly to the television. An economical, one-stop-shop for in-home entertainment, TiVo’s intuitive functionality and ease of use puts viewers in control by enabling them to effortlessly navigate the best digital entertainment content available through one box, with one remote, and one user interface, delivering the most dynamic user experience on the market today. TiVo also continues to weave itself into the fabric of the media industry by providing interactive advertising solutions and audience research and measurement ratings services to the television industry www.tivo.com
TiVo, TiVo Logo, and Trick Play are trademarks or registered trademarks of TiVo Inc. or its subsidiaries worldwide. ©2011 TiVo Inc. All rights reserved. All other trademarks are the property of their respective owners.

But what’s this on Amazon? A TCD746500? Yep, it is listed as a TiVo Premiere with 500GB, or 75 hours of HD recording. And it shows as “Usually Ships in 2 to 5 weeks”, so it may be about to launch. The price is $149.99, which slots in between the current 320GB model’s $99.99 MSRP and the Premiere XL’s $299.99. So perhaps this will be a new family member and not a replacement/upgrade of the current Premiere? Maybe, but I doubt it.

Personally, if this is really coming to market, I expect it to replace the 320GB model. There isn’t enough differentiation between 320GB and 500GB to keep both models in production. And the branding on the Amazon page is simply ‘TiVo Premiere’, just like today’s 320GB model. Having two units with the same branding with only the drive being different would seem to be too confusing for consumers.

I’ll note that in my post last week on TiVo’s pitch to cable operators I linked to TiVo’s one-sheet on the TiVo Premiere as offered to MSOs, and it has a 500GB drive. Perhaps they’re seeking to simplify their supply chain by just producing one 500GB model for both retail and MSOs? It could also be 320GB drives are getting harder to source, it has been a while since the Premiere first launched.

Based on the specs given this is a revised Premiere, and not based on the Premiere Elite – it still lists antenna support. But it could have other internal revisions, past models of TiVo have had minor board re-spins during their lifespans. Note that the images on the Amazon listing aren’t anything to go by. The front photos of the unit are a TiVo Premiere, the box is clearly from the 320GB model as it states “45 Hours”, and the rear image is of a Premiere XL prototype/beta unit – the “TCD7F8″ serial is a giveaway. (Pre-production TiVo units replace a digit with a letter.)

I’ve emailed TiVo to see if they have anything official to say about this 500GB TiVo Premiere. But I suspect Amazon jumped the gun in listing this. I did look for other sites and found some that also listed this – but on further investigation they all tied back to Amazon in some way.

Spotted via FaceBook.

There are no real revelations here, but I find it interesting how TiVo positions the products for the MSO market.

It is interesting that the Premiere and Q mention Amazon On Demand as one of the features. That would seem to indicate it is something MSOs could provide, yet they generally do not. I think they need someone to review these though, as the Premiere’s one-sheet states “Record four shows at once”, which is a Q feature only. So who knows, maybe the Amazon mention isn’t so meaningful?

The TiVo Preview sheet mentions YouTube only once, in the overview at the top. But I note that Charter’s recently published feature matrix for their Preview deployment indicates that YouTube is not supported on the Preview. A goof on TiVo’s document? I wouldn’t expect Charter to disable YouTube on the Preview if it is supported, since they enable it on the Premiere.

Between this one-sheet and Charter’s document it seems the Preview doesn’t support any OTT video streaming services – no YouTube or Hulu Plus. I wouldn’t expect Amazon or Blockbuster, since those are download services and the Preview doesn’t have any storage. And Netflix we know isn’t available for contractual reasons. I wonder if the Preview has an issue with Internet video streaming services, not enough memory for buffering? It just seems curious. I need to remember to ask about that at The Cable Show in May.

The Premiere and Q sheets also say “connected to the home network through Broadband”, which doesn’t make any sense, even in context. What they really meant, from context, seems to be “connected to the home network through Ethernet”. But that’s a minor, geeky nit to pick, I admit.

Oh, while I’m at it, another area of interest is the Partner & Affiliates resources page. There’s some really interesting stuff there, like the TiVo Sales & Install Guide, Brochures and Spec Sheets, screenshots, messaging for retailers to use in pitching TiVo’s products, etc. TiVo has a lot of interesting stuff squirreled away on their site, including documentation on their Network Remote Control Protocol.

But now their support page for TiVo has been updated with a link to a PDF for Multi-Room Experience. The PDF details both the TiVo Premiere and TiVo Preview (no mention of the 4-tuner TiVo Premire Q/Elite though), with a table of features for each. (Click for a larger view.)

I’m a little surprised by no YouTube on the Preview, I would’ve taken that for granted as a standard feature. I’m nearly as surprised by the lack of web video support. It seems like there is no broadband streaming video support at all, only local streaming from a TiVo Premiere. There is some OTT content; music services like Rhapsody, Pandora, and Live365 are supported. It is nice to see that scheduling recordings and setting up Wish Lists are ‘Coming Soon’. We’d heard as much earlier from RCN, but confirmation is nice.

While Charter’s deployment timeline has stretched, it is good news that they’re introducing the TiVo Preview to the mix. I am still a bit surprised by the lack of the Premiere Q. The quad-tuner box was tailor made for MSOs. Unless Charter still has too many hybrid service areas and the all-digital Q wouldn’t work for them. In my area I expected to lose some channels on my Premiere Elite, since I’m on Charter, but it turns out the analog channels I used seem to have digital simulcast and I didn’t notice any losses.

Now, I think someone jumped the gun in posting this. If you look closely you’ll notice the pages are marked diagonally with “Draft For Internal Review – Do Not Distribute”. So either someone forgot to save out a new copy of the document without the watermark, or this wasn’t supposed to go live yet. Just in case, here are the two pages of the document – it’s a bit more compact than the 6MB PDF.

Thanks to reader Sam Biller for the tip.

Right now Charter has TiVo commercially available in Fort Worth, TX, and in trials in five additional markets. They’d previously stated that they planned to have a full TiVo launch enterprise wide in the first half of 2012. However, it looks like, while things are going well, they now expect to need a bit more time to reach that goal. On the call Charter EVP and Chief Financial Officer Christopher Winfrey stated, as transcribed by Seekinig Alpha:

Our four strategic priority for 2012 is to change the dynamic in our video business. We’ve deployed a version of the TiVo product in Fort Worth and are working with TiVo to field-test the product in several other markets with our employees. We don’t expect that testing will be completed in time for us to fully launch TiVo across the enterprise by the end of the second quarter as previously projected.

Later, during the Q&A, new President & CEO Thomas Rutledge stated:

And TiVo, I’ve always thought it was a fabulous user-interface, and I’m glad to see that Charter and TiVo have been working together to bring that user-interface to our customers and so, as we work through those issues, I’m excited by the way TiVo can present information to our customers.

Later, when asked directly about the push out in the timeline, EVP Technology and President Commercial Services Donald Detampel responded:

I can respond to that. So first of all, I just want to echo Tom’s words, I mean, we remained very committed to the TiVo platform. We believe that the experience it delivers to our customers is superior than anything we have in the market right now; so we remain very committed. In our particular that the integration of the TiVo platform into our platform, basically we had different VOD systems than TiVo had integrated in the past. So what we’re working through are some of those integration issues, but we had previously believed that through the first-half of this year that we’d be pretty well implemented across the enterprise. We now know based on our testing that we will require some further field testing, and we’re not going to deliver that product to our customers until we know it’s fully baked and right.

So it really sounds like the issue is just integrating the various VOD back end systems that Charter uses. Charter has multiple different VOD systems in different service territories. I believe they’re using SeaChange in Ft. Worth, which is a system TiVo has previous experience with at other MSOs. So Charter may be able to deploy TiVo in territories where they’re using systems already successfully integrated with TiVo, while adding more time to the schedule to complete integration and testing of different systems for other service areas.

Overall it sounds like Charter remains committed to TiVo, and these delays aren’t too surprising or unusual. Needing more time to fully polish a new integration effort isn’t exactly unheard of, and I’m sure both Charter & TiVo would rather take the time to get things right than to deploy a problematic system to customers. Perhaps the extra time will also mean Charter will launch in some markets with the Premiere Q & Preview instead of the base Premiere, which is used in Ft. Worth. Time will tell.

Starting with the next software update, 21.x, which is expected in the spring (late-April or early-May), there are a few things TiVo is willing to confirm. (I’ve touched on this release before.) Aside from general polish, more screens being moved into the HD UI, bug fixes – aka the usual – the biggest news is probably the long awaited update to two streaming clients: Netflix and YouTube.

The TiVo Netflix app is getting a complete overhaul – or, rather, a replacement. The new app is actually written by Netflix and integrated by TiVo, using TiVo’s Adobe Air-based SDK. It will provide a completely modern Netflix experience, on par with other devices. TiVo says it will be similar to the Netflix client found on the Insignia Connected TV with TiVo Design, but not exactly the same.

YouTube is also getting a new client, which will be radically different. The new client will implement the YouTube ‘lean back’ style interface, and is probably most similar to the version found on Google TV. YouTube created the ‘lean back’ UI especially for home entertainment implementations, where you ‘lean back’ as opposed to ‘leaning forward’ over your computer keyboard, so this should be a nice improvement.

I did ask about an update for the Amazon app, but it will not be part of the next update. TiVo recognizes there is demand for support of the free Amazon Prime streaming in Amazon Instant Video, but to implement it they need to work with Amazon. Currently they’re in “active discussions” with Amazon about the implementation, but they can’t yet say when it might happen. But know that it is on their radar. They did want to stress that the TiVo app does have access to the complete Amazon Instant Video library via downloads, it is only the streaming that is currently missing.

I also asked about Spotify support for the US. TiVo queried US customers about interest in Spotify last July, and the Virgin Media TiVo units in the UK got Spotify in November, but there is still no sign of it in the US. TiVo doesn’t have an official comment on this at this time, aside from acknowledging the interest. Personally I think it is on the road map but they’re not ready to talk about it yet.

Something else that is coming in the next release is parental controls in the HD UI. Until now customers who wanted to enable parental controls needed to switch to the SD UI, so this is likely a welcome change for parents. This did, unsurprisingly, spark a discussion on TiVo KidZone and the future thereof. At this time there are no plans to bring TiVo KidZone to the HD UI. There are ongoing discussions within TiVo about the future of KidZone in general, and what form it might take, if it remains at all.

I got the impression that KidZone was never a high demand item and the justification for devoting the engineering resources needed to bring it to the HD UI is difficult to make. We may see fancier parental controls instead of a special KidZone implementation. Or perhaps it is something that might be addressed via user-based folders (which we’ve seen teased in screen grabs in the past), by tying access to folders to the parental controls and only allowing the kids access to their own folder. But that’s just speculation on my part.

Looking further out I tried to get some info on the new SDK, but they’re not ready to discuss that just yet. They did confirm that it is Adobe Air with ActionScript 3.0 (at least for the initial release, it seems like other environments may be added in the future), and they are very serious about supporting developers. They’ve hired someone for a new position tied to the SDK, so it will have dedicated attention. I’m hoping it fares better than the old public HME SDK. This time around I think TiVo has more appreciation for the importance of third party apps.

We also discussed Jason Wong’s interview at last September’s IBC show. I’ve already covered the transcoder box and IP STB in previous posts. The other big item, to me at least, that Jason mentioned was DLNA support:“Yes, using DLNA and DLNA approved DRM like DTCP, but yes.” This sparked an interesting discussion. First of all, TiVo clarified that Jason’s comments were within the context of the European audience of the IBC show. European units support DTCP but not the entire DLNA standard.

The discussion was over whether it makes sense for TiVo to support DLNA on the US units. My stance is that yes, it does – especially as a DLNA client. While it would be nice to have TiVo as a DLNA server, I actually don’t see it being as useful for most users. There aren’t currently a lot of devices that would act as a DLNA client for a DTCP-IP protected stream. Down the road a bit I think this will be more useful, as more cable MSOs implement this tech, thereby driving more consumer devices (like smart TVs) to implement the client side.

But going back to my original point, I think it would be useful for TiVo to implement DLNA client capabilities. Right now getting media onto a TiVo from local sources is a bit of a pain in the ass. You have to install TiVo Desktop, or one of the third party tools like kmttg, Streambaby, or pyTiVo, just to get your music, photos, and/or video onto the TiVo for display. But many devices already have built in DLNA server support and it would be plug-and-play if TiVo would only connect to these existing servers.

To me a huge issue is that so many modern smartphones have built in DLNA support. Any of the content you have on your DLNA-enabled smartphone could be streamed wirelessly over the local network to a DLNA-enabled TiVo. No need for HDMI or MHL cables, or docks, etc. Just connect to the local LAN and away you go. This is possible with most connected TVs, but that’s still a small market. TiVo could be the gateway for this content for many consumers; I think that would be very useful. Not to mention making it easier to display content from your PC, NAS, etc.

I think we had a good discussion about DLNA support and I’m hopeful TiVo will give some serious thought toward implementing it, at least as a client to start. But they are interested in gauging the demand from the market in general, so how about it? Is DLNA support, client and/or server, something you’d like to see TiVo add? And why?

All TiVo Premiere boxes (purchased from tivo.com or retail) are now authorized for the 20.2 update. “Connect to the TiVo Service now”

This update, which began rolling out in early January, brings with it a number of enhancements, most notably to the HD UI. One of the most highly anticipated features in 20.2 is multi-room streaming (MRS) between Premiere units. Margret states that this will be enabled for everyone on Monday:

Multi-Room Streaming will be turned on for TiVo Premiere boxes running 20.2 by Monday.

So if you have multiple TiVo Premiere units in your home, prepare to receive MRS.

She also had a further bit of good news for a special subset of TiVo Premiere users; those who used the on-screen clock SPS9S backdoor. As I detailed at the end of my previous post on the update, the on-screen clock and elapsed time indicator backdoor is no longer usable as it appears in the center of the screen instead of the lower-right corner.

I mentioned this to Margret on Twitter back on the sixth, and she replied:

Yeah, sorry, it was a victim of tradeoffs. I’ll see what I can do to get it restored in a future release.

But on Tuesday she was asked about it again, and this time the answer was more specific:

You can still get it if you start with an extra S. *However* it will show up in the center of the screen. Fix expected Spring

So it sounds like the backdoor functionality will be restored to a usable state in the spring release, 21.x. That’s currently expected in late April to early May. So, for those of us who used the backdoor, that’s something to look forward to.

The Android app looks much like the most recent update of the iOS version, and includes pretty much the same functionality. The app works with TiVo Series4 (Premiere family) and Series3 (S3/HD) units, though some of the features only work with the Premiere:

• Browse the channel guide without interrupting the show you’re watching – View shows up to 14 days in advance
• Schedule TV show/movie recordings and ongoing (Season Pass®) recordings
• Browse your recorded shows list and play a show from the App
• Find exactly what you want to watch – Search across TV, Netflix, Amazon Instant Video & Blockbuster —and see integrated results on Demand to find what you are looking for
• Explore cast and crew while watching a show
• Comment about what you’re watching on Facebook or Twitter
• Use a TiVo remote control replica or our intuitive, gesture-based remote control
• Manage your ongoing (Season Pass®) recordings and your To-Do List – Delete and reprioritize recordings for your favorite shows
• Instantly schedule, search and browse for shows while you’re away from home

If you have an Android device running 2.1 Froyo or later, grab it now.

Note that this only works with TiVo Series3 (S3/HD) and Series4 (Premiere) units. It does not work with the old Series1 or Series2 units, nor any DirecTV TiVo model. The description does explicitly state that it works with RCN & Suddenlink provided TiVo units – and I’d guess it also works for Grande Communications and Charter customers, but it’d be good to have confirmation of that. Also, you must enable the Network Remote Control feature under Settings & Messages -> Settings -> Remote, CableCard, & Devices -> Network Remote Control. Or whatever the path is on your specific model and software revision – just look for it under Settings. If you don’t have it enabled, the app cannot connect to your box.

On thing I want to call out, the app description says this is for your“Android phone or 7inch tablet”. That’s oddly specific. I don’t know why I wouldn’t work on a larger tablet, even if it isn’t fully optimized for them. Just as there are different versions of the iOS app for the iPhone/iPod Touch and the iPad there is probably a tablet-optimized version of the Android app. If you have a larger tablet and you give this a try, leave a comment about how it works for you. I’d also love to hear from Virgin Media TiVo users on whether this app works for you.

Some screenshots:

EDIT: TiVo published a video overview today:

The TiVo Premiere Elite I have for review was flagged to be one of the first units to receive the update, and I forced a call and a reboot to install it a couple of hours ago. This update does take a while to install. I didn’t time it, but it took at least half and hour to complete.

I’ve been playing with it to get a feel before making this post, and overall I have to say it is a nice improvement. It will take some getting used to since some of the UI behaviors changed. For example, with the old Info Banner at the top of the screen you could press ‘Right’ to toggle through three different sizes. With the new, smaller Info Banner, which appears just over the playback back that is no longer the case.

In fact, the small version of the banner only seems to appear when you first enter a video or Live TV, or change the channel. Pressing ‘Right’ or ‘Info’ calls up a medium sized banner that takes up about half of the screen and includes four ‘tabs’ on the left – the first showing the current program info, the second a listing on what is on each tuner (all four tuners on the Elite) and allowing you to jump to another tuner, the third controls closed captions, and the fourth the audio track. These options used to be on the right of the old banner.

The Guide has changed in a major way. Instead of the TiVo Guide we’ve had, well, forever, it is now a fully HD Guide that occupies the entire screen with the current programming pushed up into a window in the upper right. No longer is it overlaid on top of the programming. I have to say it looks very good, and I really like this change. I hate the ‘Spoiler Window’ (thanks to Ben Drawbaugh for that name) in the TiVo menus, and it is the first thing I disable, but it is perfect for the guide called up while watching a program. You still have the choice of a TiVo or Grid guide style, and you can sort the listings by channel number or name.

Oh, but UI changes are not all TiVo has packed into this update – they’ve also enabled Multi-Room Streaming (MRS) between TiVo Premiere units. So if you have multiple TiVo Premiere units in your home you’ll be able to stream content between them once you receive the 20.2 update. And, unlike MRV (Multi-Room Viewing), streaming doesn’t create a copy, so you should be able to stream even copy protected content. Unfortunately, I only have the one Premiere unit, so I can’t test this myself.

In fact, TiVo emailed me a list of the features users can expect in 20.2:

• Multi-room streaming between two broadband-connected TiVo Premiere boxes within the home
• TiVo Guide updated in HD
• “Program info” updated in HD with a few new features such as access to a “mini guide” by pressing select during a live show
• Hulu Plus search integration
• Revamped discovery bar disclosing why the content is featured
• Clock insertion under the Live TV window

Hulu Plus search integration means that when you search for content it will now show you if that program is available from Hulu Plus, just as it has for TV, Netflix, Amazon, and Blockbuster in previous releases. The discovery bar now includes labels under each entry such as “Top Pick”, “In My Shows”, “Suggestion”, “Top Pick Today”, etc. The other thing I noticed is that the discovery bar now only contains six entries (four if you have the Spoiler Window enabled), all the same size. It is no longer scrollable left or right. What you see is what you get. The clock is a small time display in the upper right of the HD menu screens, which is a nice touch.

So how do you get your hands on the awesomeness? Well, you can wait patiently for your number to come up as TiVo gradually rolls it out. However, if you’re reading this blog I suspect your not the type who likes to wait patiently for the latest and greatest. In that case Margret offered this to her Twitter followers:

If you follow me on twitter and have a Premiere, email me your TiVo Service Number I’ll do my best to get you a priority update…

I’m not going to post her email address, I’m not evil. But it is easy enough to find for anyone who reads her Twitter feed.

Edit: Three more images were uploaded, I’ve added them here.

So far I’ve only found one downside to this update, and it is something that most users will probably never notice. But it is something that causes me pain deep in my heart. The on-screen clock and elapsed time indicator is unusable in HD now! *sobs* It is still there, but instead of being unobtrusively down in the lower-right corner of the screen, at a nicely readable size, if you enable this hidden feature now it appears almost dead center on the screen, and in a tiny font. If you switch to SD menus it is still as it has been, it is only when using the HD menus that this happens.

If you don’t know what I’m talking about, entering Select-Play-Select-9-Select has long turned on a clock and recording playback elapsed time indicator overlay. It has never been an official feature, just a nifty backdoor. I’ve been using it for many years and I already miss it. It just looks wrong not to have it there, and it has been my main (and only) clock in my living room for ages. I’m sure I’ll get used to the loss, and the improvements are worth it, but I’m still sad to see it go.

The first video is nearly 19 minutes long and extensively covers the features of the TiVo Premiere from Charter.

The second video is roughly nine minutes long and covers help and troubleshooting, answering common questions users may have about TiVo.

I’d embed them here as I usually do, but Charter has disabled embedding for these videos. You’ll have to click through to YouTube. Sorry.

The videos are well done, though I could’ve done without the soporific background music. They provide a good look at the product & service, which should be good for helping Charter customers understand what they’d get with TiVo.

First up, Special Holiday Deals on Select LG Home Entertainment Products. Save on 25 different HDTVs, three different Blu-ray Disc players, and three different Home Audio Systems.

Or maybe you’d prefer a Free Family Pack of 3D Glasses with Select LG Cinema 3D LED HDTVs with Smart TV. Five LG 3D HDTV models to choose from.

Or a free LG AN-MR200 Magic Motion Remote when you buy an LG Infinia 42LV5400 42″ 1080p HDTV with Smart TV.

Next up, Save Big on Select Sony HDTVs. Seventeen different models to choose from.

Of perhaps Great Savings on Select Panasonic HDTVs. Sixteen models to choose from!

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Maybe Big-Screen HDTVs for $999 or Less. LG, Panasonic, Samsung, Sony, TCL, Toshiba, VIZIO and Westinghouse, 42 models all together.

And to feed those HDTVs content, Blu-ray Disc Players and Digital-Media Devices Under $100. The Apple TV and TiVo Premiere are in there along with the Roku 2 family and Roku LT. Blu-ray Disc players from LG, Panasonic, Samsung, Sony, VIZIO, and Toshiba, and streaming devices from Iomega, Western Digital, Patriot, Netgear, and the aforementioned Apple, TiVo, and Roku boxes.

And for those Blu-ray Players, save on thousands of TV shows and movies on Blu-ray and DVD.

Now, if you want to create your own content, there is this special: Instant Savings on Select Sony Camcorders. Eighteen different models to choose from – from the $89.99 Bloggie to the $399.99 HDR-XR160.

If still photography is more your thing, get a Free DSLR Backpack, Memory Card, and Tiffen Filter with Select Canon Rebel DSLR Cameras. Thirteen different camera models to choose from.

Or perhaps you prefer to Save Big When You Bundle Select Canon DSLRs with Qualifying Canon Lenses and/or Printers. With seven different cameras to choose from.

Amazon certainly has your entertainment electronics needs covered.

It isn’t really much of a sale though, you can save $20 on the TiVo Premiere. So it is $79.99 instead of $99.99, but there is no discount on the Premiere XL or the Premiere Elite. Since Amazon has the Premiere for $69.99, I’d skip this sale.

However, I think a better deal is www.tivo.com/freeslide – you pay full price for the Premiere, but they include a free TiVo Slide remote, which is a $60 value – or $41.39 at Amazon. I use the Slide as my main remote and I definitely think it is worth it. With this deal you pay $99.99 for the Premiere and Slide, which is less than the $111.38 the two would be at Amazon. So if you’re planning to get a Slide Remote with your Premiere, this deal is worth it.

I think if they really wanted to run a holiday sale they could’ve offered the Premiere + Slide bundle for the $79.99 price. But they probably don’t want to upset their retail partners, like Amazon, by undercutting them too much.

TiVo is also running a new sweepstakes. There are a few prizes:

5. PRIZES. Grand Prize (1): Grand Prize (1): One (1) TiVo Premiere DVR, one (1) year of TiVo service, one (1) TiVo Wireless G Network Adapter, and one (1) 42” Insignia Connected TV. Approximate Retail Value (ARV) of Grand Prize: $1,099.85.

Instant Win Prizes: Three (3) TiVo Premiere DVRs with three (3) months of free TiVo service, ARV: $479.88; Ten (10) Fifty Dollar ($50) Amazon.com Gift Cards, ARV: $500; One hundred twenty-five (120) three (3) month subscription to Hulu Plus, ARV: $2,876.40.

That’s worth an entry.

So I contacted Gabe and he informed me that he’d emailed TiVo about the Netflix client and that’s what he was told. So I decided to reach out to my own contacts at TiVo before posting the news, and they confirmed it. TiVo is indeed working on a new Netflix client and it will support 1080p streaming. But TiVo is not giving out any release date, or even a rough time frame, nor are they providing details about any other changes.

I pretty much agree with that Gabe postulated in his post. The new client will most likely be written in Flash and only run on the Premiere platform. S3/HD users are probably SOL and won’t see any updates. The client will probably be on par with the current Netflix clients for Roku, PS3, etc. You’ll be able to control your queue, search the entire library, etc. Surround sound is uncertain given the encoding Netflix uses and the HW capabilities of the TiVo box. But there is hope. Closed captions will very likely be supported.

Again, TiVo will neither confirm nor deny any of this aside from the fact that a) there is an update coming and b) it is using the new Netflix SDK and will support 1080p. The rest is conjecture based on the TiVo platform, their recent development activities, the SDK’s features, and the competitive market. TiVo’s Netflix client was leading edge when it launched – in 2008. It hasn’t aged well though, and calls for an update have been increasingly loud. I’m sure S3/HD users will be less than pleased if they don’t get one, but the fact is the Premiere is TiVo’s main revenue stream these days.

I have to wonder if Netflix being excluded from MSO-provided units by contractual issues has lowered the importance of Netflix development for TiVo. Since retail looks to have a decreasing significance for TiVo as MSO deals ramp up distribution, it seems natural that features that are usable by their MSO partners would take priority over retail-only features. In any case, an update is overdue and welcome. I might even subscribe to Netflix since they’re bringing back Arrested Development.

• TiVo® Premiere DVR
• 1 year of TiVo service free
• 42″ Insignia™ HDTV
• TiVo® Slide remote
• TiVo® Wireless G Adapter

The sweepstakes ends 11/18/2011 at 8:59:59 p.m. PT, so don’t wait too long to enter.

Jason is just a font of information. Looking back to a post he made on 10/24 he talks about RCN TiVo Premiere units receiving the 14.9 software, and what some of the fixes included are. I’d have to presume the same fixes apply to retail 14.9 upgrades:

Fixes Black Screen issue (where a tuner will have a black screen and you either need to turn on signal meter or reboot the box to recover the channel)

This code is needed for the Primeres to work with the Q bundle, (thus multi room stream to the Q and Preview)

Fixes Rhapsody

There are some other subtle fixes in tho code as well. Overall you should seen more stability and some slight speed improvements in the UI.

Further back on 10/17 he shared some info about the new TiVo Preview:

Runs SDUI and HDUI
NO Hard Drive , No Buffer, Thus no Pausing ability on LIVE TV
MOCA Built In
NO YOUTUBE at this point, thats coming later.
Pandora and most of the other apps are on the box
Music / Pictures , works with TiVo Desktop
No Fan
1 LED
You can turn off the LED
VOD

In the same thread he also posted photos of the new TiVo Preview. It is a fairly small box.

In another post Friday he mentioned a feature planned for the TiVo Preview, likely in late 1Q12 – the ability to start a recording on the Q. (And, I’d guess, a standard Premiere unit.)

I know many of you are worried about giving up the ability to pause LIVE TV on the preview.. But I did want to share that down the road probably late Q1 2012. The Preview will have the ability to start recordings on the Q. Thus:

You could remotely start the recording on the Q then stream the recording and pause the stream and such.. Thus giving you the sense of a DVR in the bedroom…

TiVo still hasn’t announced any plans to release the TiVo Preview to retail, just to MSOs at this point. But I really hope they do. I’d love to have one for my bedroom to pair to a TiVo Premiere Elite in my living room. And possibly a second one in another room as well. But if Sling Media beats them to the punch and releases SlingPlayer for Google TV or Roku I might just go that route – since I own both a Google TV and Roku, and Slingboxes. I wonder if a TiVo Preview from Charter could be paired to a retail TiVo Premiere Elite…

We’ve also initiated a key component of our next generation TV strategy with our TiVo pilot underway in Texas. Early pilot participants have responded favorably to the overall service, particularly the improved recommendations, user interface and search capabilities, all of which enhance the customer experience and should increase usage of our on-demand library.

We will complete a full production launch in Texas and conduct pilots in a few additional markets later this year with a full production launch enterprise wide in the first half of 2012. As you can see we are making great strides in improving our video offering and we believe that these enhance our competitive position in video.

And now Charter has their TiVo page up, and it says TiVo is coming soon to Ft. Worth, TX. And coming soon to other markets after that. Since they plan to have it launched ‘enterprise wide’ in the first half of 2012 it seems like it should happen fairly rapidly.

Charter also has a quick demo video up to promote their TiVo service:

They have a good deal of support information up as well, including a Viewer’s Guide, Quick Guide, and Quick Tips. The materials strongly promote Charter’s OnDemand, YouTube, and Pandora. Interestingly they also make a point to promote TiVo Desktop and the ability to transfer shows via TiVoToGo. But, as a Charter customer myself, they copy protect nearly all of their content. Unless they’re planning to change their practices it seems like their customers are in for a disappointment.

It looks like the only video services supported will be Charter OnDemand, YouTube, and web videos. No Netflix, Hulu Plus, Blockbuster OnDemand, Music Choice, or Amazon Instant Video for Charter TiVo customers. That’s interesting since just last week they announced an initiative to integrate Netflix, Hulu, and Amazon Instant Video content into search results on Charter.net. Perhaps down the road they’ll enable these same services on their TiVo units. It sounds like Charter wants to do so, but their hands are tied by rights issues. From an article last week in FierceCable about the announcement:

Charter spokeswoman Anita Lamont told FierceCable that the MSO would like to allow subscribers to search for Web video content from Hulu, Amazon and Netflix through their cable set-tops, but that rights issues prevent it from offering that fuction. “Right now, that functionality is essentially disabled on leased boxes due to programming rights issues. This is disappointing to us, and our customers, but we believe that it should and will change over time,” Lamont said. “This is all very fluid, and we anticipate that the rights equation will change over time,” she added.

On the music side in addition to Pandora they will have Rhapsody and Live365 support.

Charter customers will have Multi-Room Streaming (MRS), and they will be getting the TiVo Preview as well, if the Viewer’s Guide is anything to go by. From Page 57:

Streaming from another TiVo Box

Movies and programs stored on a TiVo Premiere DVR can be streamed to another TiVo device (either another TiVo Premiere DVR or a TiVo Preview HD-STB) using Multi-Room Streaming (MRS). (Streaming means playing a video as it downloads, without having to wait for the download to finish.)

I’m happy to see TiVo is using the same Multi-Room Streaming “MRS” abbreviation I’ve been using. (I swear, I didn’t know. It just made sense vs. MRV for Multi-Room Viewing.) I take issue with the description though. Streaming is not downloading, there is nothing to wait for, no ‘finish’. And no, it isn’t confused with the MRV copying – that’s the previous entry in the manual. I think this is a case of a confused tech writer who didn’t really understand the subject matter. TiVo, you might want to get that corrected.

Streaming means, well, streaming the content directly from the other unit for display via the local unit, with no local copy being made. That’s as opposed to MRV which is a copying process and allows you to begin viewing the local copy while it is still transferring.

There is one item I found very, very interesting. On Page 75 of the Viewer’s Guide:

Tuning adapter

This setting is not applicable to your setup.

As I said, I’m a Charter customer. Charter is heavily invested in using Switched Digital Video (SDV), and as such I need to use a Tuning Adapter with my retail TiVo. Could this mean that Charter is using the same IP back channel used for OnDemand for SDV? If so, that’s the one thing that would kind of tempt me to use a Charter TiVo box instead of a retail unit. I’d love to get rid of my TA. It is the weakest link in my setup. Every once in a while it resets or locks up and I lose recordings until I power cycle it. And I sometimes have recordings fail with the reported reason being the video signal was not available, but my cable wasn’t out – sometimes the other tuner recorded a different program at the same time. I suspect the TA failed to tune the SDV channel.

TiVo, Charter, I’m begging you. If you have developed this software for the Charter-distributed units, please find a way to bring it to retail units! Cox and Comcast are planning to support OnDemand on retail units, surely it can be done. For that matter, give us OnDemand – all it can do is increase your business!

When Charter brings this to my service area (Worcester, MA) I may get a unit to try it out. But I’m still more interested in the retail TiVo Elite’s four tuners and broad support for OTT content. Being able to handle SDV without a Tuning Adapter is tempting, given the TA issues I’ve had, but it isn’t enough to convince me. I really don’t understand why MSOs like Charter, RCN, Suddenlink, and Grande Communication don’t allow retail TiVo units to access their OnDemand content, etc. They have the infrastructure in place and the software exists, why keep customers locked out of services they’d be happy to pay for?

Speaking of the TiVo Premiere Elite, I’ve received one of the few review units TiVo is sent out to bloggers & press. It just arrived late this week, I’m planning to get it set up tomorrow.