The HDHomeRun Prime is a remote tuner, you connect it to your cable and your network and the tuners are then available for Windows 7 Windows Media Center PCs on the network to use for watching live TV or recording. You can get the full product details from the SiliconDust website. Today the HDHomeRun Prime officially requires a Windows 7 Windows Media Center PC, but I did just talk to SiliconDust at The Cable Show this week. They’re working on adding DLNA/DTCP-IP support which would allow any DLNA/DTCP-IP-enabled device to access the tuners over the network. I’ll get around to writing a post on that.

It is a simple device. There is a coax connection for the cable, a slot for the M-Card CableCARD, Ethernet for the network, USB to support a Tuning Adapter if required, and a power connection. The $129.99 price is lower than Amazon’s $149.99 new price, and nearly half off the full $249.99 MSRP.

With the change, the company said in a statement provided to Multichannel News, it will shift resources to support “EchoStar’s unique intellectual property and advanced content-delivery technologies.” The company owns Sling Media, developer of the Slingbox device, and acquired the adaptive bit-rate technology of Move Technologies last year for $45 million.

However, EchoStar said it “remains firmly committed to supplying advanced hardware, software, and system solutions to its global cable, satellite, and telecom customers outside of the U.S. cable set top box market.”

“EchoStar recognizes that the highly demanding and competitive nature of the U.S. set-top market is very cost-competitive,” the company said. “After considerable review of the market and EchoStar’s sales/product development efforts, EchoStar has concluded the U.S. cable market offers insufficient revenue return opportunities to the company and our investors.”

That’s good news for TiVo, as Aria had the potential to be a serious competitor, especially with small-to-medium MSOs, if EchoStar was able to execute. EchoStar certainly knows how to make DVRs; something like a CableCARD version of DISH Network’s Hopper could’ve been quite a strong whole-home product. The death of Aria removes a potential competitor from the field, and really effectively leaves only ARRIS’s Moxi lineup to compete with TiVo for the small-to-medium market. The larger MSO market is dominated by traditional players like Motorola and Cisco, though TiVo has made inroads there with the likes of Charter.

Adjusting for Comcast’s new numbers the top five MSOs, Cablevision, Charter Communications, Comcast Corporation, Cox Communications, and Time Warner Cable, collectively deployed 557,296 CableCARDs. Extending that to the top ten MSOs gives a small bump to 595,296, which shows how many customers are concentrated into the largest MSOs. By way of comparison, these same ten MSOs have installed more thsn 32,000,000 CableCARDs in MSO provided STBs. And that is the best evidence of just how badly CableCARD has flopped in the retail market.

At this point TiVo is effectively the only retail CableCARD vendor left! There are a handful of PC CableCARD tuner products, but the total sales are negligible. CableCARD enabled TVs are all but gone from the market. And now that Moxi is gone I think TiVo is the last retail CableCARD DVR. Personally I think this demonstrates why we need AllVid to create a truly competitive open market.

Cablevision reports 27,472 CableCARD subscribers, an increase of 8% over the previous report. But before you get too excited, the new numbers include subscribers from Optimum West, which was integrated into Cablevision during the quarter. These 27,472 subscribers account for 39,462 CableCARDs, so there are a number of multi-card households. During the reporting period they actually had 5,288 new CableCARD installs, 57% of which were self-installs. The rest opted for professional installs, which cost an average of $34.95. The good news is they average 1.0 truck rolls per install, so they get it right the first time. And they charge $2/month per card.

Charter reported a total of 31,884 CableCARDs in service. And they still average 1.5 truck rolls per professional installation, the worst of the lot. I can believe it, I’m a Charter customer. The techs I’ve worked with have all been great, but many have expressed a desire for more training on CableCARD and TiVo. I’ve heard from a number of them that they’re really not being trained, and it seems like there are a couple of ‘experts’ in the area that they always end up calling. (I’ve had to have Charter out a couple of times for CableCARD and/or Tuning Adapter issues. Invariably it ends up being a back end problem, but the phone techs give up and insist on sending truck. Then the tech ends up calling around until he finds the right person to fix the issue.) Charter also charges $2/month per card, and an average of $35.00 for professional installs.

Comcast, from their corrected 2/23/12 numbers, has 370,407 CableCARDs in customer homes. Since the last report they installed 25,789 new cards, with only 29% being self-installs. It seems like Comcast customers opt for professional installs 71% of the time, which I find surprising, though it might be explained by the pricing. While they charge an average of $26.00 if it is a separate trip, it drops to $7.15 if it is part of a larger installation. And it takes an average of 1.04 truck rolls, so odds are good they’ll get it right the first time. Comcast’s first card is generally free, and additional cards in the same device average $1.50. (It isn’t in the report, but I believe additional cards in other devices are normally $2/month.)

Cox has 52,479 CableCARDs in service, at an average cost of $1.99/month. Customers who opt for a professional install pay an average of $24.00, though it takes an average of 1.1 visits. So your more likely to get to have the chance to get to know your installer better than with Cablevision or Comcast.

TWC has 75,542 CableCARDs in use with 54,575 subscribers, so again we know there are a number of multi-card households. TWC’s cards are the most expensive, at an average of $2.37 (I’ve heard that they charge quite a bit in some areas, which would explain the elevated average). Surprisingly their install numbers are even most skewed than Comcast’s, with 83% electing professional installs, which cost an average of $28.16. Why do so many people opt for professional installation? I’d love to know the motivation there.

All in all, not much has changed since the last report. I wish the different MSOs would normalize their reporting – some report self-install vs. professional installs. Some report costs with more granularity. Subscribers vs. number of cards. It’d be nice if they’d all report the same things in the same way. I can dream.

The user still has to request specific recordings, and a separate copy is kept for every user. If you and ten of your neighbors record the same program, eleven copies are kept on the head end. While this is inefficient and, frankly, stupid, from a technical standpoint, it is due to legal requirements. Cablevision is deploying nDVRs in some of their territories in NY and CT. They were sued by content providers over the nDVR – and won. But the ruling hinges on the fact that the nDVR works just like a ‘normal’ DVR with each user recording their own content. The functionality is the same, only the storage has moved from the customer’s home to the central office. Making one copy and providing access to multiple users would be redistribution, legally, and is a no-no. Hopefully someday the law will catch up to reality, but I’m not holding my breath.

There is one point in the Light Reading article reporting on this that I’m not sure I agree with:

That means EchoStar’s system will be built to store the individual programs a given customer sets to record, and won’t back up that data. So if a hard drive fails, all of the recorded content on that drive goes poof.

My understanding is that, while the ruling does require separate recordings for each user and would not allow backups, it doesn’t forbid using modern storage technology such as RAID. Indeed, there are some home DVRs that use RAID today. For the non-geeks, RAID is Redundant Array of Independent Drives. To over-simplify, picture to physical hard drives acting as one logical drive, with two copies of everything – one copy per drive. You only have the storage capacity of one drive, but you have redundancy – if one physical drive fails you don’t lose any data, it is safely on the other drive. And you can swap out the dead drive, copy everything over, and restore redundancy with nothing being lost. Since I’m sure EchoStar’s system will be using commercial grade storage arrays at the central office I’d be a bit surprised if they didn’t use some form of RAID or the equivalent.

Beyond the possibility of offering some form of redundancy, there are also economies of scale. Since a storage array will be shared across many users, even with redundant recordings the total raw storage space required to support a number of users, for the same number of recordings, is less than with individual drives in every home. It just works out to be a more efficient distribution with less wasted space. The environment in a data center is likely to be better for the drives than the average home too – clean, reliable power, good environmental controls, minimal vibration, etc. And since the recordings are already in the ‘cloud’, and EchoStar is of course the owner of placeshifting pioneer Sling Media, I would expect them to include the ability to stream your recordings to other devices. And that would be without requiring you to buy a Slingbox or use your broadband connection to send the data out of your home.

EchoStar says they’ll deliver the nDVR to their first customer by the end of 2012. While sister company Dish Network normally gets first dibs on new EchoStar products, I’m not sure that will be true this time. The problem with nDVRs is that they require sending different streams, possibly multiple streams, to every home. Imagine watching one show in the living room, while three other household members watch other recordings in other rooms. That’s four data streams into your home. Now all of your neighbors are doing the same. Satellite doesn’t do this well, it is best suited for sending the same content into multiple homes because of the fixed number of transponders. Even satellite data systems are more bandwidth limited than cable, fiber, or even DSL systems. They could have something tricky up their sleeves, like a wireless data play for delivery, but I think it is more likely that this will show up with a cable MSO. Very likely a second tier MSO looking for a technical edge, much as RCN & Suddenlink have turned to TiVo.

And speaking of TiVo, many view the nDVR as a threat to TiVo as their business has been built around placing ‘conventional’ DVRs into homes. But I disagree. TiVo’s main selling point is their UI, not the fact that the hard drive is in the STB. TiVo could just as easily split their product and create an nDVR. In fact, something like the TiVo Preview could easily be the STB client for an nDVR system. Right now it is designed to stream from a DVR in the home, but that data stream could just as easily be delivered into the home from remote storage. Exactly the same way OTT content is delivered to TiVo today. If demand for nDVRs takes off I’m sure we’ll see an nDVR from TiVo. The Virgin Media TiVo in the UK already has a DOCSIS modem and it looks like the upcoming 16.x software includes DOCSIS support, which could be hinting at future US products as well. And there is MoCA as well, which could communicate with an MSO gateway unit. Saying ‘data is data’ is a bit simplistic, but not too far off the mark.

In any case, it will be interesting to see if EchoStar gets more traction with their nDVR than they’ve achieved with their SlingLoaded cable products to date.

Via Light Reading.

That’s how much of a flop CableCARD has been at retail, less than 2% of the cards deployed are used in retail devices, like TiVo. I don’t blame the retail devices, but rather the pain involved in obtaining CableCARD (self-installs only mandated 8/8/2011) and the artificial limitations on retail CableCARD devices (no OnDemand, for example). tru2way is an even bigger flop, basically being stillborn. And this is why I don’t feel like we can rely on cable industry developed solutions, but rather we need something like a solid AllVid mandate backed by and FCC with some teeth to make sure it happens.

But I digress, let’s get back to this report and look at each of the five MSOs reporting.

Cablevision has 25,303 CableCARD subscribers with 36,692 cards deployed, an average of 1.45 per household. For this reporting period, which spans time before and after the self-install mandate, 43% or 1,395 were professional installs and 57% or 1,851 were self-installs. They charge $2/month per CableCARD. And if the customer elects for a professional installation there is a fee that averages $34.95, but the average number of truck rolls per install is just 1.0, so it seems like they get it right the first time.

Charter Communications had 31,425 CableCARDs in service as of August 31, 2011. They begin allowing self-installs on August 1, before that a professional installation was required. Interestingly Charter says their average number of truck rolls per install is 1.5, which indicates they’re customers probably have some more trouble getting it working. I’m a Charter customer and I have required multiple truck rolls in the past due to installers not having working cards on their truck, etc. Charter also charges and average of $2/month per CableCARD, and there is an average $35.00 fee for professional installs.

Comcast is the big one, with 367,064 CableCARDs in customer homes. In this reporting period they installed 38,403 CableCARDs, split almost exactly 50/50 between professional installs and self-installs. The average truck rolls per install is 1.03, so it seems like they get it right nearly every time. Comcast also has the best pricing, the first card is free and each additional card is $1.50/month. For professional installation, if it is part of a larger install it is an average of just $7.15. For a trip just to install a CableCARD they charge an average of $26.

Cox Communications has 50,791 CableCARDs in the field. Each card costs $1.99/month. For professional installations they charge an average of $24 and it takes an average of 1.1 truck rolls. So not as good as Cablevision and Comcast, but certainly a lot better than Charter.

Time Warner Cable has 74,047 CableCARDs in place with 53,503 customers. Until 8/8/2011 and the FCC mandate they required a professional installation, since they they’ve allowed self-installs. Which helps explain the 87%/13% split for the reporting period. The good news is they seem to get it right with an average of 1.03 truck rolls for professional installs, which cost an average of $26.64. CableCARDs run an average of $2.50/month.

So it seems like Charter is having the most trouble getting CableCARD working right the first time, and Cox is struggling a little, but Cablevision, Comcast, and Time Warner Cable are doing fairly well in that department.

There’s more interesting information in the full report, if you care to read it.

The body of their suggested letter reads:

As a consumer interested in protecting competition, innovation, and legitimate use of cable TV content, I urge you to refuse requests for waivers of 47 CFR 76.1204(a)(1) by NCTA, Charter, Verizon, and all other cable providers. The FCC’s integration ban, which in effect requires cable companies to integrate CableCARDs into their own set-top boxes, remains good policy today.

Now ten years after the Telecommunications Act of 1996, cable companies have dragged their feet long enough on competitive alternatives to proprietary set-top boxes, thus hampering innovation and harming consumers. The integration ban will also help market competition prevent further restrictions on cable subscribers’ ability to make legitimate use of recorded content.

By adopting content protection limits (encoding rules) in docket no. 97-80, the Commission recognized the importance of allowing consumers to make certain uses of TV content, regardless of a particular cable provider’s or copyright holder’s wishes. With competition spurred on by the integration ban, consumers would have the freedom to choose the least restrictive cable-compatible device available. The CableCARD standard already prescribes restrictions that harm consumers by limiting non-infringing uses, and such restrictions will get even worse if cable providers’ set-top boxes are unchecked by competition.

Please refuse requests for waivers of 47 CFR 76.1204(a)(1).

I decided to toss my support behind this effort as well, and I inserted some text of my own:

As a tech blogger I’ve followed the evolution of CableCARD closely, and it has been a string of disappointments. Between the delays, the limitations on what UDCPs may support, the unpalatable requirements of OCAP/tru2way which discouraged CE vendors, the broken promise to fully deploy tru2way by July 2009 (July 2010 for Charter – it is now August 2011), SDV and Tuning Adapters, MVPDs having to be forced to allow self-installs and to use fair pricing, etc., etc., they have an extremely poor track record.

As an IT professional I know the value in “eating your own dog food”. When cable MSOs were required to begin using CableCARD in their own devices, overall support improved. Of course, they took shortcuts by pre-pairing the cards and permanently installing them in their STBs, so they didn’t need to use the same installation and activation process, but it still exercised the infrastructure. They should be forced to continue using CableCARD until such time as a new system, such as AllVid, is available to *all* devices.

I believe that cable MSOs should be required to use the same systems available to consumer electronics companies. This helps to force them to improve the systems for their own sake, and not neglect them unfairly. I think it would also put pressure on them to work toward a better solution, like AllVid, which would benefit all parties – especially consumers. If they’re allowed to roll their own solutions, independent of what is available to CE vendors, they have little to no incentive to adopted unified, open standards and robust systems for CE products.

• Comcast: Checking their website it doesn’t look like anything has changed since last week. There are still FAQs saying that you need a professional install, but CED Magazine is reporting that they’re allowing self-installs now:
  

  “Certain markets have had limited self-install options for CableCards since about 2007,” said Comcast spokeswoman Jenni Moyer. “Beginning in early August, we’ll start rolling out a CableCard self-install program across our footprint where customers will be able to go into our sales, service or payment centers and pick up a CableCard self-install kit, go home, install it, and then call in to activate it.”

  Comcast doesn’t ship the CableCard self-install kits to customers.

• Time Warner Cable: As expected, TWC has started allowing CableCARD self-installs. They’ve even created help guides for InfiniTV, Moxi, and TiVo.
• Cox Communications: They were already allowing CableCARD self-installs before the mandate. They have an instruction sheet online.
• Charter Communications: Their website gives mixed signals. The FAQ still says professional installation, but they have a self-install page. I think they just missed updating the page:
  

  Due to the technical complexity associated with the pairing of the devices, all installations of a CableCARD MUST be completed by a Charter Technician. Self-installation of CableCARDs is NOT an option for customers and thus customers cannot pick up a CableCARD from a local office

• Verizon FiOS: As with Cox, they were already offering CableCARD self-installs. You can order your CableCARD online.
• Cablevision: They’ve also been offering CableCARD self-installs. The information is on their site.
• Bright House Networks: They allow self-installs for Road Runner broadband, which means they should be allowing CableCARD self-installs as of August 8th. But I can’t find info on self-installs on their site, and there is a page that still says they’ll be allowed soon:
  

  CableCARDs are professionally installed by Bright House Networks. The option to install a CableCARD yourself will be available in the near future.

  If anyone knows of information on their site indicating CableCARD self-installs, leave a comment.

• Suddenlink Communications: According to their CableCARD FAQ they are allowing self-installs.
• Mediacom Communications: I couldn’t find a good reference on their website, but a post on their support forum by one of their reps on Saturday indicates they are allowing users to pick up CableCARDs and do self-installs:
  

  You can pick-up or have a tech install a cable card for you for a minor fee. This would be $1.99 per month for each card.

• Insight Communications: I couldn’t find anything useful on their site. Searching their site for ‘CableCARD’ only returns four hits. It looks like they offer broadband self-installs, so they should be covered by the August 8th mandate. If you have more info, let us know in a comment.
• CableOne: Same as Insight, nothing clear from their site. It seems like they offer broadband and cable box self-installs, so they should also be covered under the August 8th mandate. Leave a comment if you have any info, thanks.
• WideOpenWest Networks: Their website still says they require a technician to install CableCARD, it is under the ‘Equipment’ section of the FAQ.
  

  Can I install a CableCARD by myself?

  No. To ensure that your installation is performed properly, a technician is required to install and activate your CableCARD. Please contact us to set up an installation appointment.

  They do seem to allow cable modem self-installs, so they should be under the mandate.

• RCN: I couldn’t find a good page on their site, but I did find a forum post on DSLReports dated July 28th, by Jason Nealis, RCN’s Sr. Director, Video Product and Video Operations:
  

  The way this will work is that a customer can receive a kit via mail or they can pick one up at a local office.

  In the Kit it will have instructions on whom to call, basically you will install the card and then go thru a IVR and have the work order closed and a hit sent to the card.

  Then you will have to call in with your pairing information and have the card paired to receive encrypted channels.

OK, I think that’s deep enough. These smaller provider’s tend to have sites that aren’t as useful when it comes to finding info, and those I’ve listed already cover the vast majority of cable customers in the US.

If you have any additional info, please leave a comment.

EDIT 8/11: Matthew Zinn, Senior Vice President of General Counsel for TiVo, today made a blog post about the new CableCARD rules which included a few useful links:

In the meantime, for additional information regarding CableCARDs and consumers’ rights visit www.fcc.gov/guides/cablecard-know-your-rights or www.fcc.gov/guides/digital-cable-compatibility-cablecards-plug-and-play.

If you have questions as to whether your cable operator is complying with the CableCARD rules, you can email the FCC at CableCARDEnf@fcc.gov or call (202) 418-1160. To file a complaint, visit www.fcc.gov/complaints.

If your cable provider isn’t following the new rules, report them to the FCC.

Well, they’re something of a mixed bag. Comcast’s policies seem to vary territory to territory. In some areas they seem to have been allowing CableCARD self-installs pretty much since they first launched, while in others they require ‘professional installation’ to this day. As this thread on DSLReports illustrates, it is still a bit of a confusing mess. Today some customers are able to pick up a CableCARD from their local office, while in others, despite mentioning the FCC mandate, are being“told basically ‘not going to happen anytime in the future’“.

Interestingly, back in June Comcast had a page on their site which made things perfectly clear – but I can’t find any sign of the page, or anything similar, on their site today. And here’s a screencap from back then as proof – click on it for a larger version. The text is:

Can I install a CableCARD myself or does a technician need to come to my home?

Professional installation by a Comcast technician is available. In addition, starting on August 1, 2011, CableCARD self install kits will be made available at Comcast front counters. If you would like to install the CableCARD yourself, you will be able to pick up a CableCARD Self Install Kit at a Comcast front counter and activate the CableCARD by calling our CableCARD activation hotline at 1-800-XFINITY.

Please note: If you choose to use a CableCARD Self Install Kit, we are unable to provide you with assistance over the phone with the installation of the CableCARD. You will need to refer to the owner’s manual for your device or call the manufacturer’s toll-free number to answer questions about CableCARD installation.

Obviously the FCC mandate is now for August 8th and not the 1st, and customers are still reporting today that not all offices are allowing pick ups. And, indeed, it seems like the workers in some offices aren’t even aware of the mandate. So what will happen come next Monday?

I guess we’ll find out soon enough.

You can pick-up a (M-Card) CableCARD at your local Optimum Store*. Install the CableCARD in your Digital Cable Ready (DCR) HDTV, TiVo or MOXI DVR using the Cablecard Self-Installation Guide. With one call to your local customer service representative, you will be able to enjoy our video services. You can also order a CableCARD by contacting your local sales representative who will schedule a professional installation. The installation charge is $34.95.

They’ve even published a CableCARD Self-Installation Guide to help users through the process.

Thanks to Jason for the tip!

Starting August 8, 2011, you’ll be able to find everything you need to setup, install, and support your CableCARD* right here.

This one-stop shopping capability includes information on (1) how to obtain a self-install kit, and (2) determine your eligibility for a “Bring Your Own Box (BYOB)” credit for using a CableCARD-compatible device purchased at retail rather than a Digital Set Top Box leased from Time Warner Cable.

In the meantime, go to Switched Digital Video for information on CableCARD devices and tuning adapters. You can also browse our FAQs.

Don’t forget to bookmark this page and come back on August 8th.

Thanks for choosing Time Warner Cable.

So the good news is it sounds like they’ll be ready to allow self-installs on time. The bad news is it sounds like they know what they need to do in a week, but they’re going to wait until then instead of offering it to customers now. Or maybe I’m just bitter and cynical and tend to read cable industry statements somewhat negatively. Of course, at least they have a statement on this indicating they’ll be ready. That’s more than we can say for some other MSOs.

I’ve seen other sites reporting that this means MSO’s will not need to allow CableCARD self-installs until November 1st – but that’s not accurate. The original rule making was that MSOs which allow any form of self-install, such as a cable box or cable modem, must allow CableCARD self-installs as of August 1st – that date is now August 8th. It also required MSOs which did not allow self-installs to begin allowing CableCARD self-installs as of November 1st – and that date remains. Since nearly all MSOs allow some self-installs the August 8th date applies to them. Here’s the details right out of the FCC rule making – with emphasis added by me:

The rules adopted in the Order are effective on August 8, 2011, with two exceptions. First, Section 76.640(b)(4)(iii), which requires cable operators to include a home networking output on high-definition set-top boxes (except for unidirectional, non-recording settop boxes), has an effective date of December 1, 2012. Second, and only with respect to operators that did not previously offer self install for leased boxes or cable modems and needed time to establish the necessary customer support infrastructure, Section 76.1205(b)(1)’s requirement that cable operators provide the means to allow subscribers to self-install CableCARDs becomes effective on November 1, 2011.

So August 8th is the new date for when most cable customers should be able to self-install their own CableCARDs and not pay for a truck roll.

Via Light Reading.

Verizon had previously started allowing self-installs. With the August first deadline looming, will the other major players roll out self-install support on time? Will the rest of the MSOs wait until the last minute? Have you spotted any of them rolling out CableCARD self install support already? If so, let me know!

Ahead of the August 1st FCC mandated date, Verizon has begun allowing FiOS TV customers to self-install CableCARDs into their own devices, which primarily means TiVo of course. You can order a CableCARD online for you to install yourself – no truck roll, no install fee.

Originally reported by Zatz Not Funny.

MissingRemote reports that the Hauppauge WinTV-DCR-2650 dual-tuner USB CableCARD box has passed CableLabs certification and will sell for just $129. Pre-orders start Monday, and it will ship in late June.

Also shipping in late June, the SiliconDust HD HomeRun PRIME will come in two models. The HDHR3-CC is a three tuner box selling for $249.99, while the HDHR3-6CC-3X2 is a six tuner box selling for $499.99. Both are available for pre-order now.

Still a bit more nebulous Ceton Corp, which recently finally shipped their much anticipated InfiniTV 4 internal quad-tuner CableCARD card, also announced a InfiniTV 4 USB model back at CES. Given that they’ve finally started shipping the internal model, and the competition is about to ship their USB tuners, I have to expect this will see the light of day sometime soon.

Just in time to take advantage of the newly updated tuning adapters. I’m sure PC-based DVR enthusiasts will line up for these products if they deliver on their promises.

This would allow consumer electronics vendors, such as Sony or TiVo, to build devices that would be able to plug into any programming source – cable, satellite, or fiber – and to access the full range of content. Not just linear channels, but also SDV, PayPerView, and OnDemand content. You may be aware that TiVo has deals in place with a handful of cable MSOs to access OnDemand content. RCN & Suddenlink already provide TiVo hardware to their customers which can access OnDemand, and Charter will begin doing so this year. And Cox & Comcast have agreements with TiVo to allow access to OnDemand via retail TiVo units in the coming months.

But this is piecemeal. TiVo has to pursue individual deals with each MSO, and then customize their software to work that that MSO’s OnDemand head end. There isn’t a standardized interface, and TiVo remains locked out of other MSOs. Not to mention they’re still locked out of satellite and IPTV fiber services like U-Verse because CableCARD is only mandated for cable MSOs. (FiOS uses cable standards for linear content, but IPTV for OnDemand.) And that’s just TiVo, if Sony wanted to provide the same kind of access on their products they’d have to make the same kind of individual deals with the MSOs. And then Samsung. Etc. It just isn’t the same as having open, defined standards that every vendor can implement.

AllVid is the vision for that new standard, and it would supplant CableCARD, hopefully eliminating the many shortcomings that have restricted its popularity with consumers. (Like the lack of access to OnDemand content.)

Of course, the industry, primarily in the form of the NCTA, is resisting any effort to mandate the AllVid vision. They want to be left alone, claiming that industry innovation makes AllVid unnecessary. They point to things like the TiVo-MSO deals, and a growing number of new services like Comcast’s Xfinity mobile apps. But that’s apples & oranges, saying you can stream content on your iPad isn’t the same as being able to access it on your TV with a set top box you purchased because it has the features you want. And the AllVid Alliance argues just that, in a new filing with the FCC. Just a sample:

Section 629 of the Communications Act is not satisfied by consumers being able to download an MVPD’s app on a particular brand of television set or “cable systems…developing new ways to use the Internet.” While MVPDs point to the latest
“shiny thing over there,” they ignore the Section 629 mandate of the Communications Act. The Commission must not lose sight of the fact that Congress directed the Commission to foster a competitive retail market for navigation devices used by consumers to access the full range of services offered by MVPDs, and to access that programming and those services through manufacturers, retailers and other vendors not affiliated with any MVPD

And:

An AllVid gateway would empower a consumer to use any consumer electronics (“CE”) product to receive any programming offered by an MVPD on a subscriber basis, and would allow any CE product to work securely with respect to multichannel content. Consumers would no longer need to be concerned about how to port content to or store content on TV, computer, game, tablet, or mobile platforms, and whether programs would be lost if the consumer switches to a different MVPD or even to a different device. Consumers would have the option of choosing multichannel programming interactively without worrying about a potential cap on their use of Internet bandwidth. Multiple CE manufacturers–not just those that have negotiated deals with MVPDs–would be able to respond to consumers with innovations that directly address their needs and desires.

They go on to cite the historic Carterfone decision of 1968, which allowed consumers to stop renting their phones from AT&T and to connect non-AT&T telephones, and other telephony devices, to the phone system. Significantly ‘other telephony devices’ includes computer modems. Without Carterfone the early growth of online services may have been stifled. At least acoustic couplers would’ve had a longer run I suppose. I was born in 1970, and I’m just old enough to remember a lot of remaining ‘AT&T’ industrial looking phones and the first wave of all the new, then-radical designs which broke the mold from the standard, archetypal ‘telephone’. The AllVid Alliance is looking to open up television services in the same way.

Ironically, the cable industry themselves have shown that the AllVid vision isn’t so hard to fulfill, despite their claims that it would bring hardship and exorbitant costs. A recent demonstration at a CableLabs interop event showed cable STBs running tru2way middleware were able to stream content over an IP interface to DLNA enabled media devices, using DTCP-IP content protection. This is based on a home networking spec from CableLabs themselves, and could serve as the core for an AllVid implementation. So why the objections to the FCC mandating some baseline standard to ensure a level playing field to start?

Personally, I hope the FCC does mandate AllVid, and that it has some teeth. I think they were too soft with CableCARD, especially in allowing tru2way, which was so unloved it seems everyone, cable and CE industry alike, are mostly trying to forget about it.

Via Multichannel News.

A new raft of FCC regulations, originally published October 14, 2010, go into effect August 1st, 2011. One of those new requirements is that MSOs provide their cable subscribers with tuning adapters that support a minimum of four content streams:

To address the problems with tuning adapters identified by commenters, the satisfactory access standard will require cable operators to ensure that retail devices are able to tune at least as many switched digital channels as that operator’s most sophisticated operator-supplied set-top box or four simultaneous channels, whichever is greater.

Multi-stream CableCARDs (M-Cards) support up to six content streams, but this doesn’t help users of the Ceton InfiniTV 4 Digital Cable Quad-tuner Card or the Moxi 3-Tuner DVR, and it wouldn’t be good news for the pending TiVo Premiere Elite 4-tuner DVR, for users with Switched Digital Video and tuning adapters that limit them to two streams.

You didn’t know? Even though M-Cards support six streams, tuning adapters first shipped with support for only two. A while back Motorola updated their tuning adapter firmware to support six streams, but Cisco has been dragging their feet. But it seems, with just two weeks left before the deadline, their finally rolling out new firmware for their STA1520.

There are more goodies from the FCC:

• If the MSO allows consumers to self-install anything, such as cable modem or cable box, then they must also allow CableCARD self-installs on 8/1/2011. No more truck rolls! (If they don’t allow any self-installs, they still must begin allowing CableCARD self-installs on 11/1/2011.)
• MSO’s must provide M-Cards starting 8/1/2011 – they cannot provide S-Cards unless specifically requested.
• If the cable company is doing the CableCARD install the installer must show up with at least the number of cards in the order, and they must be working cards.
• The same fee must be charged for a CableCARD whether it is used in a consumer provided host (such as a TiVo) or an MSO provided STB, starting 8/1/2011.

There is more in the FCC document.

Hopefully the new rules will lead to improvements for consumers, and lower costs – no more need to pay for an installer to stick a card in your TiVo and call in the numbers.

Cisco TA Firmware news spotted via EngadgetHD.

As a result Time Warner Cable Oceanic of Oahu and Kauai, HI and Cox in Fairfax County, VA were fined $40,000 and $20,000, respectively. I don’t think this is really going to change anything in the big picture. Cable MSOs aren’t going to back away from SDV, they’re not going to stop deploying it, let alone roll back existing deployments. Perhaps it may spur a quicker pace to Tuning Adapter deployments, but as those deployments, or plans for deployment, are already underway I suspect there won’t be any real world impact.

So the end result is maybe a little karmic payback for MSOs who rushed out SDV without consideration for the FCCs rules or their CableCARD users, and perhaps next time around they’ll give it more consideration. But even that would depend on the FCC levying fines in more territories, in my opinion. The current fines are just too small to have any real impact on the MSOs, the FCC needs to slap the MSOs for all the territories in which they deployed SDV before making Tuning Adapters available.

It does make me wonder, since Tuning Adapters don’t work with all CableCARD UDCP devices (either because they lack a USB port or the firmware to support a TA), is simply offering the TA enough to be compliant with the requirement to provide video to CableCARD devices? Personally I think the effort is there and it should be, it is up to CableCARD device makers to support the TA. Yes, it does mean some early adopters are out of luck, but with CableCARD in use in a very small number of 3rd party devices overall, and many of them capable of supporting a TA (like TiVo), it isn’t going to be a large number of users who are affected.

So, in the end, I don’t think these fines will really change anything, certainly not for end users today.

That is, of course, if the numbers are true – and they may not be. See the table below and especially the first footnote¹. Comcast’s numbers for September are estimated to be 10-15% lower than actual due to an internal error. We could be looking at an increase of more than 34,000 users instead of only 2,000!

While 34,000 would certainly be better than 2,000, it still isn’t really setting the world on fire. Maybe the M-Card is a ray of hope in those numbers – if customers who previously used two S-Cards are trading them in for a single M-Card on devices like the TiVo HD, it would result in a lower cumulative number. Still, I don’t expect that’s a huge number either.

This is not to say that the total number of CableCARDs in use is that small, not at all. Since the FCC’s ‘integration ban’ went into effect on July 1, 2007, forcing cable MSOs to begin using CableCARDs in their own STBs, those same ten MSOs have deployed over 7,800,000 CableCARDs in their STBs. So in less than fifteen months they’ve deployed more than twenty times the number of CableCARDs as have been issued for 3rd party UDCPs in the four years they’ve been available.

The integration ban was supposed to force cable MSOs to ‘eat their own dog food’ and thereby improve support for CableCARDs. The idea was that this would help foster the overall CableCARD market. Better support from MSOs would lead to more products, which would mean more 3rd party UDCPs in the field. For the most part, this hasn’t happened.

Why not? Well, I think I can sum it up in one brand name: tru2way. Starting late last year, and getting an official launch at CES in January, OCAP became tru2way and marked a push to get consumer electronics companies on board. Then starting with Samsung in May, followed by a larger push by Sony later that month, CE vendors started jumping on the tru2way bandwagon.

What does this have to do with slow CableCARD adoption? Well, these same CE vendors have held off on releasing UDCPs while they work on tru2way-enabled devices. Why invest in developing and marketing a unidirectional product when you’re going to obsolete it with a two-way product in a year? The first tru2way products are starting to trickle out, and there will probably be a bunch of them on display at CES in January. So I think the push for tru2way was a major contributor to lax CableCARD pick up. Vendors just haven’t been releasing CableCARD-enabled products so there aren’t many options for consumers, which naturally means not many cards are being deployed. Really the only major CableCARD product out there right now is TiVo. CableCARD TVs are thin on the ground. CableCARD-enabled Media Center PCs have had anemic sales. And Digeo outright canceled their Moxi CableCARD HD DVR.

CableCARD was slow out of the gate, and by the time MSOs had the infrastructure worked out vendors were already looking toward round two with tru2way and they just decided to sit round one with UDCPs out entirely. The deployment of SDV and the need to develop a Tuning Adapter, and to support it, was very likely a factor in that as well. I don’t expect to see any real pick-up in CableCARD utilization until a sufficient number of tru2way devices are available to consumers, and then I do expect to see a real uptick.

The filing also has information from several MSOs on their CableCARD pricing and install practices. To compare June to September:

¹Comcast states that their September number may by low by 10-15% due to internal reporting errors.

The count for this reporting period of CableCARDs installed in one way retail devices in active customer homes is estimated to be 10-15% lower than the actual number due to internal Comcast reporting errors that are the result of an internal Division reorganization during the reporting period. The next quarterly report will more accurately reflect the actual count.

Since Comcast has such a large installed base this could be the reason for the seemingly small total uptick. The other four combined yield an increase of 3,429. Comcast’s apparent drop of 1,383 drags it down. But if they’re short just 10% they would actually have an increase of 20,334 users. And 15% would mean an increase of 31,192! So we’d be looking at a total increase of 23,763 to 34,621 – rather more than around 2,000. And that’s just from these five MSOs.

²Comcast allows self-installs in at least some areas – 68% used truck rolls, 32% were self-installs.

³First card is free, fee for additional cards.

⁴$10.43 if install is included with other services, $25.14 if purpose visit.

⁵0.2% of Time Warner installs are self-install, which is negligible.

⁶The average is $2.26, but they report most divisions are $1.75 – which must mean the remaining divisions are rather higher to bring the average up.

Of course, back in January Digeo’s then COO, now President, Greg Gudorf told me that their cable DVR would ship by the end of 1Q08. So we’ll see how this roll out goes.

The other Moxi DVR will be a CableCARD consumer product sold at retail and expected to ship in January. That will be a year after Digeo suddenly canceled all of their planned consumer products, just days after showing them at CES and talking up the launch plans.

Details on the consumer product are thin, I’m presuming they’ll have something to say about it at CES in January. Of course, they did last year too. Unsurprisingly it will be a CableCARD-enabled DVR, and it will not be tru2way-enabled. It sounds like they’re pitching all the same features they were on the canceled products – music and photo access, content partners, home control integration, etc. For music content Digeo has lined up FineTune, Rhapsody and Sirius and they have Flickr for photos.

The one new item that I found interesting is that they’re implementing DLNA support. I’d like to see more products supporting DLNA, standards are good and DLNA has growing support across a number of products such as the Xbox 360, PS3, HP Media Smart TVs, Blu-ray players, etc.

Digeo is also apparently still working on their Moxi TV for PC software, which I was told was in beta and close to release at CES 2008 in January. Though according to TWICE they have it running on XP, Vista, and Media Center versions of Windows now, and not just XP as at CES. No word on when it might be available to consumers.

Gudorf told TWICE that Digeo is working on future products for post-July 2009 which will support tru2way. Digeo signed the tru2way accord in June. But I’m not even going to devote any mental energy to that until Digeo manages to ship something to consumers.

Digeo started talking about launching new consumer products two years ago, in September 2006. (Which I picked up, amusingly enough, from an article in TWICE.) I talked to them at CES 2007 where they were showing mock ups and no real products with the promise of shipping later in the year.

They insisted they’d ship in time for the 2007 holidays up through September. (Oddly enough, another article from TWICE. Is covering Digeo a September tradition for them?) Then in November they admitted they weren’t going to ship in 2007.

Then I talked to them again at CES 2008, and they were showing off some of the same mock-ups they’d had at CES 2007, as well as some actual products. Just a week later they canceled the products and laid off nearly half of their staff. Digeo’s Gary Gudorf talked to me the next day to offer clarifications, including that their cable MSO product would ship by the end of 1Q08, which it didn’t.

We didn’t hear anything else until April when details on the cable product emerged. And then in May they exhibited at The Cable Show and issued a press release announcing Charter’s intention to carry it. In June Digeo signed the tru2way accord.

And now here we are in September again, two years after they first announced their intention to enter the consumer DVR market, and they’re promising a box ‘expected to ship in January’. You’ll pardon me if I don’t hold my breath. Assuming they do exhibit at CES in January, I’ll check out their offerings, again. As I said when I covered them this year, I think they have some good design points. But none of it matters until they manage to get a box on retail shelves.

I hear it’ll come bundled with Duke Nukem Forever.

Tipped off by EngadgetHD.

EDIT: This got some attention in AVS Forum, including from a Charter rep, who wasn’t encouraging:

Ironically yesterday I got whispers from a contact in St Louis who works with someone who’s got a beta 3012 (Don’t get hopes up, so far it seems only a few elite managers and tech ops people in St Louis have gotten to beta this unit)

Apparently it’s still got quite a few bugs, which I think is very odd, given really all they needed to do was improve on the existing hardware and leave the software alone.

At any rate I don’t expect to see them in 2 weeks, heck at the rate things are going, I’d consider us lucky if we see them before Q3 2009

I’d say I’m surprised or that this is unusual so close to a planned release – but frankly this is what I’ve come to expect from Digeo. They’ve had one product actually make it to market, the BMC9000 STB series from Motorola running the Moxi software. But that launched back in 2004 and has been out of production for a long time now. At its peak it only reached around 400,000 users, and the number of Moxi uses is believed to be much smaller now as units have been replaced with newer, non-Moxi DVR models. Unsurprisingly the main MSO to use Moxi was Charter, which, like Digeo, is controlled by Paul Allen. But even with it being ‘in the family’ Charter’s use of Moxi was minor.

Moxi’s history since they were acquired by Digeo has been one of failed execution. Early on Moxi was on their way to being a competitor in the consumer DVR space and they had some cutting edge plans, then Digeo acquired them and refocused them on cable MSOs instead of retail. Digeo acquired Moxi way back in 2002 – and in six years what have they done? One product which never achieved more than minor market penetration, and is now well out of date and discontinued. Aside from that they have a history of press releases and announced partnerships, awards won for products announced but never shipped, staff layoffs, and repeated product delays and cancellations. If they didn’t have Paul Allen backing them I don’t see how they’d still be in business. Digeo needs to ship a product, a good product, to significant numbers of users, if they want to earn consumer trust again.

Microsoft recognizes the impact of this technology on our customers and partners. We are working to enable support for the CableLabs SDV Tuning Adaptor for Windows Media Center Digital Cable Tuners, ensuring that Windows Media Center users will be able to access switched content.

While we have no further details at this time, we will keep you updated as more information becomes available.

While it is good news that MCPC users will be getting SDV support, I’m sure the users with cable systems using SDV would like to see it sooner rather than later.

The current generation of CableCARD-compatible devices sold at retail are only capable of accessing our one-way services. They were not designed to be compatible with SDV, which is a two-way service. As a result, once the channels listed above are migrated to SDV, they no longer will be available to UDCPs. However, Time Warner Cable has worked with the rest of the cable industry and TiVo Inc. to develop an external device called a Tuning Adapter that will allow certain UDCPs, including TiVo Series 3 and TiVo HD digital video recorders, to access channels delivered using SDV.

We expect to be able to offer Tuning Adapters to customers with compatible UDCPs later this year. At that time we will provide you with additional information on availability and device compatibility. It is currently contemplated that the Tuning Adapter will be provided at no additional charge. Until the Tuning Adapter becomes available, however, a Time Warner Cable digital cable set-top box will be required to view channels migrated to SDV – even if you own a Tuning Adapter-compatible UDCP. In addition, certain non-TiVo UDCP models may not work with the Tuning Adapter.

Since The Tuning Adapter is expected to be available starting in July, perhaps they’ll have them available before the August 20th SDV migration. Though one has to wonder, with the Tuning Adapter planned to be available soon, why not just wait to perform the SDV migration until they have them available? Why risk inconveniencing and possibly alienating customers? Corporations move in mysterious ways.

Expect to see more and more of these letters over he coming months as more cable MSOs turn to SDV to add capacity for the growing volume of HD content, as well as additional channels.

Our records indicate that you have a Motorola Cable Card(s) that will no longer be compatible with our upgraded cable network as of May 31, 2008. Exchange your Motorola Cable Card(s) into an office today and we’ll give you HBO free and a converter free for 3 months.

I would bet good money that this means they’re implementing Switched Digital Video (SDV). But instead of explaining that, they’re trying to scare CableCARD users into returning them and switching to a cable STB. Another, far less likely, possibility is that they’re switching the head end to Cisco/Scientific Atlanta, or something incompatible with Motorola CableCARDs, but even if that were the case they’d be able, and required, to issue cards compatible with the new head end.

Either way, I think this is a nasty trick on the part of Comcast. They’re required by FCC mandate to support CableCARD, but they’ve phrased things in a way that is designed to make CableCARD customers think they’re out of luck and must switch to a cable STB. That’s bullshit. If they are switching channels to SDV, then what it would mean is those channels would no longer be available to users of UDCPs, like TiVo – at least until the Tuning Resolver is available later this year. But it does not mean the device, and the cards, are ‘no longer compatible’. Dirty tricks like these are why people have such low opinions of the cable industry. If you’re a TiVo (or any other CableCARD device) user and you got this flier from Comcast, don’t be scared into giving up your CableCARDs. And if anyone can scan it and send me a copy, or even fax or snail me a copy, let me know. I’d love to post it.

Thanks to Zatz Not Funny for the heads up.

EDIT: Reader Joseph Moran left a comment at Zatz Not Funny stating that this is in fact the issue I felt was less likely – they’re switching head ends:

I’m a Comcast Customer in SWFL and got one of those notices. Evidently, it’s not related to SDV; they’re switching from Motorola hardware to Scientific Atlanta equipment. This is supposedly because the Comcast sub-region I’m in used to be operated by Time Warner, so it needs to sync up with the other Comcast regions in the area (what they call “Classic” Comcast).

Which really changes very little – it is still a dirty trick, making it sound like CableCARD customers must convert to a cable STB. If Joseph is correct, then it does mean existing Motorola CableCARDs will stop working, but users should not have to give up CableCARD completely, but rather swap the Motorola cards for SciAtl cards.

The agreement also allows CE vendors to formally participate in CableLabs processes and includes a license to use the tru2way trademark. The new agreement consolidates and simplifies two separate licenses, the CableCARD Host Licensing Agreement (Chila) and the OpenCable Application Platform Implementer Agreement. Formerly both were required for any CE vendor who wished to implement tru2way in their devices.

Via Multichannel News and Light Reading’s Cable Digital News.