Note that the original Series3 (TCD648250) requires two CableCARDs – S-Cards or M-Cards. While the TiVo HD (TCD652160) can utilize a single M-Card. Depending on what your cable company charges for CableCARDs this may or may not be a factor in your decision. The original S3 has the fancy OLED front panel display and the Glo remote, while the TiVo HD has the basic LED indicator lights and a non-Glo remote.

They also have the older Series1 and Series2 units with internal analog tuners and support for external set top boxes, both single-tuner ($299.99) and dual-tuner ($349.99) models. They even have Pioneer TiVo Series2 DVD combo units ($399.99). These units are available in 40GB (single-tuner) or 80GB (dual-tuner & DVD) base models, or upgraded to 80GB ($19.00 S2), 500GB ($99.00 S2 – $149.00 DVD), or 1TB ($149.00 S2 – $199.00 DVD).

The real old-school Series1 units are available in Philips ($199.99) or Sony ($249.99) models, both with 40GB. Upgrades to 80GB ($19.00) or 120GB ($39.00) are available. While I could see some reasons to buy the Series2 units, I really can’t see why someone would want one of the Series1 units these days. Maybe someone really into TiVo hacking with the old TiVoWeb and the like, but even then I doubt it.

All of these units have been refurbished and tested by WeaKnees, and they come with a six month parts and labor warranty. Quantities are limited, so grab one now if you’re interested.

Via the WeaKnees Blog.

They also have 40GB TiVo Series2 units for $299.99, with upgrades to 80GB, 500GB, or 1TB for $19, $99, or $149, respectively. All of these units are refurbished. Shipping is free on all units, and they come with a six month warranty. Note that product lifetime service alone is $499.99 for new subscribers, and $399.99 for subscribers adding an additional unit to an existing account. So this is a cheap way to get lifetime if these units meet your needs.

Via WeaKnees Blog.

We are sorry to announce that we are in the process of phasing out our “Share to Tivo” feature.* We are including instructions on how to access your current shares.* We realize that not everyone is set up to receive internet video on their televisions, but you can continue to share your One True Media creations via our “Share to YouTube” and Facebook shares.

TiVo URL for direct type in (when user is logged in)
To manage their channel:

http://www.onetruemedia.com/otm_site/view_channel

To add a Video to their channel:

http://www.onetruemedia.com/otm_site…_id=**********

Directions to share:
1. Go to share online for the Video you want to add to your TiVo channel
2. In the URL replace /auth_share? with *channel_publish_work?
3. Make sure to keep the work_id
4. This take you to the TiVo share pages

Customer Care
One True Media, Inc.

I’ve never gotten the impression that One True Media is a very popular service among TiVo users, so I doubt there will be too many people up in arms over this. YouTube just dominates video sharing.

The other service TiVo is dropping may impact more users. TiVo models earlier than the Premiere lost Rhapsody, as reported by Zatz Not Funny. Rhapsody recently changed their API, which broke all of the existing third party apps, like TiVo. TiVo has created a new Flash-based app for the Premiere, but will not be updating the app for the earlier TiVo models. Given the popularity of other services, such as Pandora, the loss of Rhapsody probably won’t bring too many tears.

As Rhapsody explained it:

Here is some background: we contacted all our device partners several months before this necessary change to our service, providing them all the info necessary to make a successful change. The vast majority of these partners made the change on time and successfully tested their devices (as did Rhapsody) and signed-off. However, after roll-out, some partners found bugs in their systems not apparent in previous testing that they needed to address. These partners are working to correct the issues they discovered as quickly as they can. They realize you’re their customers too and want to get things working properly.

Rhapsody first revealed that TiVo had decided to drop support on the Series2 and Series3 platforms, updating only the Premiere:

Tivo has started pushing out their firmware update to their series 4 DVR systems. They say it should be out to everyone by the end of August.

As far as the series 2 and 3 devices, Tivo has chosen not to update the firmware for those devices, meaning Rhapsody will no longer be accessible on them. This was a call that Tivo made, not us, and yeah, it sucks. Wish it was better news, but that’s the news we have.

And this was later confirmed by TiVo on TiVo Community:

I can confirm that an update is rolling out to Series4 boxes which will get Rhapsody up and running again. Unfortunately, due to recent technical limitations with the Rhapsody application Series3 and Series2 users will no longer have access to Rhapsody from their TiVo DVR. We apologize for the inconvenience.

It sounds like One True Media didn’t give TiVo any choice, they’re pulling support. But with Rhapsody it sounds like they made a necessary update to their service to update an expiring cert and TiVo decided not to invest resources in updating the client on older platforms. Or perhaps they couldn’t, given the “recent technical limitations” statement, though I’d like to know what those limitations are.

So what about you? Are you upset by the loss of either of these services? Leave a comment.

This service update reorganizes some of the TiVo Central menu choices, specifically adding a menu item for Video on Demand content from TiVo and it’s partners. If your DVR is connected to broadband, you’ll be able to enjoy the latest movies, television shows, and web videos directly from this menu. You’ll also find a new way to start Swivel Search anytime you pause a program!

Zatz Not Funny has several screencaps of the new interface. The Showcases item has been pushed off of TiVo Central, and is now a sub-item on the Music, Photos, & Showcases screen, renamed from Music, Photos, Products, & More. This has freed up a slot for a new Video on Demand menu item, which slots in just below the renamed Find Programs (no longer Find Programs & Downloads, thanks to the new item).

And now when you pause a program you may see ‘Press UP to show extras‘. When you so, you are presented with the option to find out more about the program, which links to Swivel Search. I expect that the extras could expand in the future to include other items, such as Amazon shopping for items related to the program, maybe links to bonus content, etc. EDIT: Correction – I was corrected in the comments, when you pause a program you see the Swivel Search link and can hide it by pressing ‘Down’, pressing ‘Up’ brings it back.

Like Dave, I’m sure we’ll see these new features added to the Series3, TiVo HD, and TiVo HD XL as well. Likely in a 9.4.x release in the coming weeks. TiVo traditionally has a fall update, and it is about that time. Although, unlike Dave, I’m not that surprised to see the S2 boxes getting an update. While the future is clearly with the HD units, with their newer hardware capable of things the S2 simply cannot do, the units still have a great deal in common with a shared core architecture. So it should be easier for TiVo to continue supporting the S2 than it was with the S1, which had a different architecture. Not to mention the sheer numbers of Series2 units in the field, much larger than the total number of S1 units sold. I think TiVo will continue to provide at least basic updates for the S2 platform for a while just to keep those users active.

If you’re using an antenna with a Series2 you can use some models of converter box to allow you to continue using antenna after the cut-over.

And the developer community did not disappoint, they’ve figured out how to support video playback in HME applications. It is early days and people are still sorting it out, but it is possible to stream MPEG-2 and MPEG-4/H.264 video to a TiVo Series3 or TiVo HD with the 9.4 software. That means it is possible to implement a generic video playback application via HME to stream any MPEG-2 or H.264 video to the S3/HD – or any video as long as the application can transcode them. That’s fantastic news!

And the fact that MPEG-2 works for streaming implies that it may be possible for TiVo to add the streaming support to the Series2 for just MPEG-2, since the hardware can’t decode H.264. That hasn’t been any indication that TiVo will do so, but it would certainly be nice if they did as it would then be possible to produce a generic player application that transcoded to MPEG-2 for the S2 and MPEG-2 or H.264 for the S3/HD.

Of course, this is all reverse engineered by the developer community and it is possible TiVo could change something to disable this, but I would certainly hope that they don’t. In fact, I still feel quite strongly that TiVo should embrace HME and support 3rd party developers, and I would love to see TiVo issue an update to the public HME SDK which included official video support (and official HD support, as it is only in the beta SDK today – still).

But even without official support this has great potential. The ability to stream video from an HME application means that 3rd parties could bring video to the S3/HD directly. Sites like Revision3, Veoh, Break.com, Heavy,com, etc could host their own HME front end to allow streaming of any of their videos directly to TiVo. Of course, the elephant in the room is adult content, which TiVo seems loathe to officially acknowledge. But with the ability to stream right to the TiVo via HME, and bypass TiVo (the corporation), it is certainly possible. In general the ability to stream video is something that has been requested since the first days of HME, so now that it is here it may generate some new interest from developers who had moved away from HME. It would be especially useful if TiVo would bring the streaming support to Series2 units as it would create a much larger potential market, but even just the Series3 and TiVo HD are significant as it is a growing market with the HD being TiVo’s primary platform now.

I’m looking forward to seeing what people come up with, and when and if any video streaming sites embrace this.

Thanks to reader Kevin Moye for the tip.

Here’s TiVo’s email:

Our records show that you currently receive some or all of your television signals for your TiVo® DVR through good old-fashioned “rabbit ears” or rooftop antenna. That means you WILL be affected by the “Digital Transition” on February 17, 2009—the date television stations are federally mandated to switch from old-style analog to all-digital broadcast signals. To learn how you are affected and what you need to do, follow these simple instructions:

1. Visit tivo.com/digital2009
2. Enter your TSN# ########## in the requested field.
3. We’ll then fill you in on everything you need to know to continue enjoying the world’s best way to watch TV with TiVo!

Jeffery, who is using antenna, submitted his TSN and received this message:

You’re Impacted. Here’s your Solution… What you need to know…
Starting February 17, 2009, any shows* you receive through your antenna will no longer appear on your TV, leaving your TiVo® Series2 DVR nothing to record. To keep the TiVo service compatible with your current setup, you have two options:

• Once you receive the automatic TiVo Service Update (9.3.1), purchase and install a government-subsidized digital converter box. This setup will also require infrared wires (details in FAQs).
• Treat yourself to a gorgeous TiVo HD DVR.

For a limited-time, save $40 on a TiVo HD DVR! Expires September 01, 2008

When I put in the TSN for one of my S2 boxes, which is not using antenna, I got this message:

Relax, and continue enjoying your favorite shows!

Because you currently DO NOT receive analog signals using an antenna, you don’t need to life a finger! Your TiVo®HD DVR has digital tuners built-in so you do not need to buy a government-subsidized digital converter box or a digital-ready TV. Just enjoy your favorite shows and the TiVo experience like you always have.

Thanks for being a member of the TiVo family!

Which is really weird, because:
a) I entered the TSN of a Series2 – a Pioneer DVR-810H to be precise, and…
b) I don’t even own a TiVo HD. I do have a TiVo Series3, but not a TiVo HD.

I think they just goofed on the messaging and it should probably say something like since my S2 is not using antenna I don’t have to worry. The website has more info, including a list of compatible (and incompatible) converter boxes, and a FAQ.

It is nice to see TiVo reaching out to customers to help educate them. And while many expected TiVo to support the converter boxes, it is nice to see an official confirmation. There were some with a bent toward conspiracy who expected TiVo to use the transition as a way to force users onto the TiVo HD, this should lay such talk to rest. Though it is a good excuse to upgrade, especially with the $179.99 factory-renewed deal. I doubt that $40 discount applies to those units, that’d be too good to be true – but if anyone finds out otherwise, please report back!

So Series2 users who depend on antenna have two options – pick up one of the compatible converter boxes, or upgraded to the TiVo HD.

TiVo is now pushing 9.3c out to Series2 users, with a priority for those who have antenna as one of their sources, with a bug fix for this problem.

Thanks to Dave Zatz for the tip via email.

TiVo Inc. (Nasdaq: TIVO), the creator of and a leader in television services for digital video recorders (DVRs), today announced an agreement with YouTube™ that will offer access to YouTube videos directly from the TV via a TiVo DVR. The service will be available later this year to broadband-connected subscribers with TiVo Series3™ DVRs, including the new TiVo HD.

Every day hundreds of millions of videos are viewed on YouTube and hundreds of thousands of videos are uploaded. Upon launch of the TiVo-YouTube service, TiVo users will be able to search, browse and watch these videos directly on their television sets through their broadband connected TiVo DVRs. The combination of having the YouTube experience with the convenience and familiarity of TiVo’s intuitive user interface will provide TiVo subscribers with the ability to discover and enjoy the most shared and most discussed web videos in the world on their televisions. Importantly, users will be able to log into their YouTube accounts directly from their TiVo boxes and access their favorite YouTube channels and playlists.

“We’re delighted to be working with the world’s leading online video community so that TiVo subscribers can access YouTube’s popular content on the TV via the TiVo DVR,” said Tara Maitra, Vice President and GM of Content Services at TiVo Inc. “Being able to make available YouTube videos to the TiVo subscriber base using one device, one remote and one user interface is another major step in our commitment to combine all of your television and web video viewing options in one easy to use service.”

Now, before Series2 & Series2DT owners break out the pitchforks and torches, this was pretty much inevitable. It is a hardware issue, the Series2 platform is just behind the times. The Series3 family (which covers the box generally known as the Series3 and the TiVo HD) has hardware that can decode MPEG-2, MPEG-4/H.264, and WMV/VC-1 – while the older Series2 platform only decodes MPEG-2. That means the S3 platform can support more services than the S2, and that’s just how it is – technology moves ever forward.

Interestingly, TiVo may owe a major debt to Apple. YouTube long encoded all of their video in FLV, or Flash Video, format. But the Apple iPhone does not support Flash. In order to get YouTube on the iPhone, YouTube has re-encoded all of their videos into H.264, which is playable in QuickTime – and, coincidentally, in the decoders in the TiVo S3 platform. (Adobe also added H.264 support to the most recent versions of Flash, due to demand, so content providers can use H.264 for all their needs.)

Which leads me to the next point. This implies TiVo is enabling at least H.264 decoding. Today the hardware is there, but the software support is not. The S3 is limited to decoding MPEG-2 just like the S2. But this announcement certainly means they’ll be enabling MPEG-4/H.264 decoding, and I’m hoping it means they’ll also be enabling WMV/VC-1 decoding at the same time, but I won’t count on that. In any case, this little implied nugget is probably the biggest news of all,

Why? Because H.264 is a highly efficient codec which is widely used to encode video blogs and video downloads, including high-def video. (H.264, also known as AVC, is the most widely used codec on Blu-ray Disc, for example.) So this decoding capability would allow for much more than just YouTube (not that YouTube support isn’t big news, of course), such as wide support for video blogs – without the PC-based transcoding announced for TiVo Desktop 2.6, high-def movie downloads from Amazon Unbox (though Amazon Unbox uses WMV/VC-1 for their PC & portable downloads, which is why enabling that support on the TiVo could be good – same HD file could be played on the PC or TiVo), support for PC-to-TiVo transfers without needing to transcode, and possibly other services.

Back when the Series2DT launched I remarked that I was surprised TiVo didn’t include advanced codec support in the hardware, as they did with the Series3. I foresaw that online content would be increasingly important, and had genuinely expected TiVo to including H.264/VC-1 decoding in all of their new hardware at that point. I felt that keeping the S2DT restricted to MPEG-2 would prolong the transition because it would take longer to reach a critical mass of S3 units to make it worth developing features restricted to that platform. And I think that has been the case. But it looks like we’re finally reaching the tipping point, and I hope this is just the first of many new features to take advantage of the additional capabilities in the Series3 hardware.

I know Series2 owners may not be happy (I own two S2 boxes myself, as well as my S3), but this is just how it is. At some point old platforms can no longer support all the new features. Someday there will be a Series4 and it’ll almost certainly support things the Series3 cannot, just as the Series2 has features the Series1 lacked.

He’s an existing TiVo owner, with two Series2 units with product lifetime. So he’s not new to the TiVo interface. He had the TiVo software installed on 1/16/08. Roughly a week later the box ‘lost’ the TiVo software and reverted back to the default menus. Comcast send technicians back out to reload the box. But then it died again – on Super Bowl Sunday! That time it “completely locked up”. John pulled the power and it stuck on the “Welcome” screen. Further reboots produce the same hang. So he’s given up and is going back to the default software. Comcast told him “lots of people’ are having problems with the software.

And he’s not the only one. It looks like Doug Aamoth over at CrunchGear has had a similarly poor experience. While he recommended the software on his initial review, he’s now rescinded that recommendation. It sounds like Doug’s problems are a combination of box trouble and poor customer support by Comcast, including technicians blowing off appointments. (I feel his pain, I’ve had Charter do the same to me multiple times in the past.) As Doug concludes his post:

My options, as I see them are twofold. One, I can continuously reschedule technicians to come out here, hoping to get an appointment in the morning or to get a tech that gives a damn about working until 5:00.

Or two, I can bring both DVRs into a Comcast store and exchange them for working boxes at the expense of having TiVo (an interface that bricked my first box and doesn’t work even close to correctly on my second box) removed from my account.

I think I’m gonna go with option number two.

Ouch.

We know that Comcast and TiVo have promised rapid updates to the software to solve a number of known issues. Hopefully they can get those out there fast, and they do resolve some of these issues. As for the customer service problems – I won’t hold my breath. I know Comcast and TiVo are breaking new ground with this OCAP software, and there are bound to be some teething issues as they blaze a new trail, but they’ll need to corral the major issues quickly before it tarnishes their image. (I can mix metaphors with the best of ‘em!) I know TiVo is determined to make this work, so I still have hope.

Do you have the Comcast TiVo software? If so, what has been your experience? Leave a comment or contact me and let me know, good, bad, or indifferent.