Comments on: The Latest NCTA Quarterly CableCARD Report Hits The FCC http://www.gizmolovers.com/2012/03/06/the-latest-ncta-quarterly-cablecard-report-hits-the-fcc/ TiVo, Slingbox, Android, Blu-ray Disc, and whatever other tech I feel like blogging about... Fri, 18 Sep 2020 20:50:00 +0000 hourly 1 http://wordpress.org/?v=3.1.4 By: Colinhttp://www.gizmolovers.com/2012/03/06/the-latest-ncta-quarterly-cablecard-report-hits-the-fcc/comment-page-1/#comment-28908 Colin Thu, 08 Mar 2012 21:16:00 +0000 http://www.gizmolovers.com/?p=9172#comment-28908 TWC has an effective self install hotline, but it's really hard to get to.  I moved into a TWC area (Dallas) and had a botched contractor install in which they killed the cable cards.  I located the the self install hotline number on the website and called, where a guy was quite helpful in diagnosing the problem.  I ended up taking them to a TWC office, exchanging them, then doing a self install.  The 2nd person on the hotline wasn't very polite, but successfully stepped me through the process and got the cards paired. TWC has an effective self install hotline, but it’s really hard to get to.  I moved into a TWC area (Dallas) and had a botched contractor install in which they killed the cable cards.  I located the the self install hotline number on the website and called, where a guy was quite helpful in diagnosing the problem.  I ended up taking them to a TWC office, exchanging them, then doing a self install.  The 2nd person on the hotline wasn’t very polite, but successfully stepped me through the process and got the cards paired.

]]> By: Fanfoothttp://www.gizmolovers.com/2012/03/06/the-latest-ncta-quarterly-cablecard-report-hits-the-fcc/comment-page-1/#comment-28878 Fanfoot Wed, 07 Mar 2012 04:07:00 +0000 http://www.gizmolovers.com/?p=9172#comment-28878 Its probably not that simple, but since TWC deploys a lot of SDV and thus requires Tuning Adapters along with their cable cards I'm not at all surprised they have fewer self-installs than say Comcast which has almost no SDV, so a self-install is a much easier process, at least in theory.For ages the two multistream cable cards in my two Tivo HDs cost me nothing, but with the addition of a Tivo Elite to the family, they've now started charging me $1.50 for each of them, so $4.50 more a month than I was expecting.  This despite the fact that on the actual bill it says "Cablecard (additional Card IN Same Device)" which clearly none of these are.  But despite trying a couple of different chats with customer service, and a phone call, and reporting them to the FCC for this violation/crappy bill wording, I'm still paying that amount per month... Its probably not that simple, but since TWC deploys a lot of SDV and thus requires Tuning Adapters along with their cable cards I’m not at all surprised they have fewer self-installs than say Comcast which has almost no SDV, so a self-install is a much easier process, at least in theory.

For ages the two multistream cable cards in my two Tivo HDs cost me nothing, but with the addition of a Tivo Elite to the family, they’ve now started charging me $1.50 for each of them, so $4.50 more a month than I was expecting.  This despite the fact that on the actual bill it says “Cablecard (additional Card IN Same Device)” which clearly none of these are.  But despite trying a couple of different chats with customer service, and a phone call, and reporting them to the FCC for this violation/crappy bill wording, I’m still paying that amount per month…

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