Comments on: FCC CableCARD Self-Install Rules Are In Effect http://www.gizmolovers.com/2011/08/10/fcc-cablecard-self-install-rules-are-in-effect/ TiVo, Slingbox, Android, Blu-ray Disc, and whatever other tech I feel like blogging about... Fri, 18 Sep 2020 20:50:00 +0000 hourly 1 http://wordpress.org/?v=3.1.4 By: robynhttp://www.gizmolovers.com/2011/08/10/fcc-cablecard-self-install-rules-are-in-effect/comment-page-1/#comment-29527 robyn Wed, 19 Dec 2012 19:19:00 +0000 http://www.gizmolovers.com/?p=4333#comment-29527 bright house cablecard self-installation now asks you to call to set-uphttp://support.brighthouse.com/Article/What-Is-A-CableCARD-989/ bright house cablecard self-installation now asks you to call to set-up

http://support.brighthouse.com/Article/What-Is-A-CableCARD-989/

]]> By: robynhttp://www.gizmolovers.com/2011/08/10/fcc-cablecard-self-install-rules-are-in-effect/comment-page-1/#comment-29528 robyn Wed, 19 Dec 2012 19:19:00 +0000 http://www.gizmolovers.com/?p=4333#comment-29528 bright house cablecard self-installation now asks you to call to set-uphttp://support.brighthouse.com/Article/What-Is-A-CableCARD-989/ bright house cablecard self-installation now asks you to call to set-up

http://support.brighthouse.com/Article/What-Is-A-CableCARD-989/

]]> By: MegaZonehttp://www.gizmolovers.com/2011/08/10/fcc-cablecard-self-install-rules-are-in-effect/comment-page-1/#comment-28211 MegaZone Fri, 16 Sep 2011 20:49:00 +0000 http://www.gizmolovers.com/?p=4333#comment-28211 I would file a complaint.  The more consumers who file legitimate complaints, the more likely the FCC is to take action. I would file a complaint.  The more consumers who file legitimate complaints, the more likely the FCC is to take action.

]]> By: MegaZonehttp://www.gizmolovers.com/2011/08/10/fcc-cablecard-self-install-rules-are-in-effect/comment-page-1/#comment-28212 MegaZone Fri, 16 Sep 2011 20:49:00 +0000 http://www.gizmolovers.com/?p=4333#comment-28212 I would file a complaint.  The more consumers who file legitimate complaints, the more likely the FCC is to take action. I would file a complaint.  The more consumers who file legitimate complaints, the more likely the FCC is to take action.

]]> By: Rick Strobelhttp://www.gizmolovers.com/2011/08/10/fcc-cablecard-self-install-rules-are-in-effect/comment-page-1/#comment-28210 Rick Strobel Fri, 16 Sep 2011 20:16:00 +0000 http://www.gizmolovers.com/?p=4333#comment-28210 It's been more than a week and have not heard from anyone.  What a shocker!I called the direct number for the supervisor I spoke with last week and left a message.  At least I now have her last name (from her voicemail greeting). I tried calling the FCC with the (202) 418-1160 number posted above.  That went to a woman (who was very nice), but she worked in Spectrum Enforcement.  She tried to figure out where to transfer me but couldn't.  I also tried the main toll free number for the FCC and gave up when I landed in a message about digital converters no longer being available.I just want a CableCARD to install!Would filing a complaint with the FCC really do any good? It’s been more than a week and have not heard from anyone.  What a shocker!

I called the direct number for the supervisor I spoke with last week and left a message.  At least I now have her last name (from her voicemail greeting). 

I tried calling the FCC with the (202) 418-1160 number posted above.  That went to a woman (who was very nice), but she worked in Spectrum Enforcement.  She tried to figure out where to transfer me but couldn’t.  I also tried the main toll free number for the FCC and gave up when I landed in a message about digital converters no longer being available.

I just want a CableCARD to install!

Would filing a complaint with the FCC really do any good?

]]> By: MegaZonehttp://www.gizmolovers.com/2011/08/10/fcc-cablecard-self-install-rules-are-in-effect/comment-page-1/#comment-28118 MegaZone Thu, 08 Sep 2011 04:07:00 +0000 http://www.gizmolovers.com/?p=4333#comment-28118 Rick, see one of my previous posts where I highlighted the language: http://giz.lv/pFvYbe Rick, see one of my previous posts where I highlighted the language: http://giz.lv/pFvYbe

]]> By: Rick Strobelhttp://www.gizmolovers.com/2011/08/10/fcc-cablecard-self-install-rules-are-in-effect/comment-page-1/#comment-28116 Rick Strobel Thu, 08 Sep 2011 03:47:00 +0000 http://www.gizmolovers.com/?p=4333#comment-28116 Called today and talked to a supervisor about the situation.  She said they're working toward the November 1st release, putting together self-install kits with documentation and training their retail centers.  I pressed harder.  Was told that she'd see what she could do for me and get back to me within a week.I believe they do allow for self-installs.  Saw at least one customer leaving the retail office with two STBs in her hand.  I installed a STB for someone a while back.The information I saw on fcc.gov didn't specify the difference between the August 8th requirement vs the November 1st deadline.  Can you link me to their actual language?I need to put a CableCARD in a TiVo soon and figured I'd get one for myself at the same time. (The one I started out trying to get is for a client) Called today and talked to a supervisor about the situation.  She said they’re working toward the November 1st release, putting together self-install kits with documentation and training their retail centers.  I pressed harder.  Was told that she’d see what she could do for me and get back to me within a week.

I believe they do allow for self-installs.  Saw at least one customer leaving the retail office with two STBs in her hand.  I installed a STB for someone a while back.

The information I saw on fcc.gov didn’t specify the difference between the August 8th requirement vs the November 1st deadline.  Can you link me to their actual language?

I need to put a CableCARD in a TiVo soon and figured I’d get one for myself at the same time. (The one I started out trying to get is for a client)

]]> By: Rick Strobelhttp://www.gizmolovers.com/2011/08/10/fcc-cablecard-self-install-rules-are-in-effect/comment-page-1/#comment-28117 Rick Strobel Thu, 08 Sep 2011 03:47:00 +0000 http://www.gizmolovers.com/?p=4333#comment-28117 Called today and talked to a supervisor about the situation.  She said they're working toward the November 1st release, putting together self-install kits with documentation and training their retail centers.  I pressed harder.  Was told that she'd see what she could do for me and get back to me within a week.I believe they do allow for self-installs.  Saw at least one customer leaving the retail office with two STBs in her hand.  I installed a STB for someone a while back.The information I saw on fcc.gov didn't specify the difference between the August 8th requirement vs the November 1st deadline.  Can you link me to their actual language?I need to put a CableCARD in a TiVo soon and figured I'd get one for myself at the same time. (The one I started out trying to get is for a client) Called today and talked to a supervisor about the situation.  She said they’re working toward the November 1st release, putting together self-install kits with documentation and training their retail centers.  I pressed harder.  Was told that she’d see what she could do for me and get back to me within a week.

I believe they do allow for self-installs.  Saw at least one customer leaving the retail office with two STBs in her hand.  I installed a STB for someone a while back.

The information I saw on fcc.gov didn’t specify the difference between the August 8th requirement vs the November 1st deadline.  Can you link me to their actual language?

I need to put a CableCARD in a TiVo soon and figured I’d get one for myself at the same time. (The one I started out trying to get is for a client)

]]> By: MegaZonehttp://www.gizmolovers.com/2011/08/10/fcc-cablecard-self-install-rules-are-in-effect/comment-page-1/#comment-28095 MegaZone Wed, 07 Sep 2011 07:49:00 +0000 http://www.gizmolovers.com/?p=4333#comment-28095 Thanks for the info.  November 1, 2011 is the deadline for all MSOs, including those who do not allow other self-installs.  August 8th was the deadline for MSOs who allow any kind of self-install.  If they allow any self-installs - STBs, cable modems, etc. - then they're in violation and I'd recommend filing a complaint with the FCC. Thanks for the info.  November 1, 2011 is the deadline for all MSOs, including those who do not allow other self-installs.  August 8th was the deadline for MSOs who allow any kind of self-install.  If they allow any self-installs – STBs, cable modems, etc. – then they’re in violation and I’d recommend filing a complaint with the FCC.

]]> By: MegaZonehttp://www.gizmolovers.com/2011/08/10/fcc-cablecard-self-install-rules-are-in-effect/comment-page-1/#comment-28096 MegaZone Wed, 07 Sep 2011 07:49:00 +0000 http://www.gizmolovers.com/?p=4333#comment-28096 Thanks for the info.  November 1, 2011 is the deadline for all MSOs, including those who do not allow other self-installs.  August 8th was the deadline for MSOs who allow any kind of self-install.  If they allow any self-installs - STBs, cable modems, etc. - then they're in violation and I'd recommend filing a complaint with the FCC. Thanks for the info.  November 1, 2011 is the deadline for all MSOs, including those who do not allow other self-installs.  August 8th was the deadline for MSOs who allow any kind of self-install.  If they allow any self-installs – STBs, cable modems, etc. – then they’re in violation and I’d recommend filing a complaint with the FCC.

]]> By: Rick Strobelhttp://www.gizmolovers.com/2011/08/10/fcc-cablecard-self-install-rules-are-in-effect/comment-page-1/#comment-28094 Rick Strobel Wed, 07 Sep 2011 06:38:00 +0000 http://www.gizmolovers.com/?p=4333#comment-28094 Insight Communications doesn't have their act together on this.  Called to order a CableCARD for my customer's new HDHomeRun Prime.  At first was told that they had to come out.  I indicated that I thought they had to let me pick one up.  They said they had to come install it so we scheduled it.Then they called back after we got off the phone.  Said that you are in fact able to pick them up and install yourself now.  I was told I could pick them up at my local office.I ran over there, waited in line.  "Sorry, we don't have those here... Don't know who told you that but we've never had any, never will"  Then another agent looked on her computer and said you could do it after November 1st.Arrggghhh. Insight Communications doesn’t have their act together on this.  Called to order a CableCARD for my customer’s new HDHomeRun Prime.  At first was told that they had to come out.  I indicated that I thought they had to let me pick one up.  They said they had to come install it so we scheduled it.

Then they called back after we got off the phone.  Said that you are in fact able to pick them up and install yourself now.  I was told I could pick them up at my local office.

I ran over there, waited in line.  “Sorry, we don’t have those here… Don’t know who told you that but we’ve never had any, never will”  Then another agent looked on her computer and said you could do it after November 1st.

Arrggghhh.

]]> By: The Golden Age of CableCARD Has Arrived - Zatz Not Funny!http://www.gizmolovers.com/2011/08/10/fcc-cablecard-self-install-rules-are-in-effect/comment-page-1/#comment-27924 The Golden Age of CableCARD Has Arrived - Zatz Not Funny! Fri, 26 Aug 2011 13:00:43 +0000 http://www.gizmolovers.com/?p=4333#comment-27924 [...] the beginning of Act Three. As of 8/1, where acquiring and pairing a CableCARD is easy as pie. So the theory goes. And, in my experience this week, it truly was an efficient and painless process to pick up and [...] [...] the beginning of Act Three. As of 8/1, where acquiring and pairing a CableCARD is easy as pie. So the theory goes. And, in my experience this week, it truly was an efficient and painless process to pick up and [...]

]]> By: MegaZonehttp://www.gizmolovers.com/2011/08/10/fcc-cablecard-self-install-rules-are-in-effect/comment-page-1/#comment-27921 MegaZone Fri, 26 Aug 2011 07:17:00 +0000 http://www.gizmolovers.com/?p=4333#comment-27921 If they allow any other self-installs, like a cable modem, they should be allowing CableCARD self-installs too.  See the info at the bottom of the post for contacting the FCC.  I'd recommend filing a complaint if your provider isn't in compliance.  At least mention the ruling to them and ask why they aren't following it, maybe they'll do the install for free or something. If they allow any other self-installs, like a cable modem, they should be allowing CableCARD self-installs too.  See the info at the bottom of the post for contacting the FCC.  I’d recommend filing a complaint if your provider isn’t in compliance.  At least mention the ruling to them and ask why they aren’t following it, maybe they’ll do the install for free or something.

]]> By: Smhaydenhttp://www.gizmolovers.com/2011/08/10/fcc-cablecard-self-install-rules-are-in-effect/comment-page-1/#comment-27918 Smhayden Fri, 26 Aug 2011 04:06:00 +0000 http://www.gizmolovers.com/?p=4333#comment-27918 I am an Insight customer in Bowling Green, KY and just purchased my TiVo premieres this past weekend. They are still requiring a cable company installer come to install and activate the CableCards....supposed to be here tomorrow to get me set up. I am an Insight customer in Bowling Green, KY and just purchased my TiVo premieres this past weekend. They are still requiring a cable company installer come to install and activate the CableCards….supposed to be here tomorrow to get me set up.

]]> By: Smhaydenhttp://www.gizmolovers.com/2011/08/10/fcc-cablecard-self-install-rules-are-in-effect/comment-page-1/#comment-27920 Smhayden Fri, 26 Aug 2011 04:06:00 +0000 http://www.gizmolovers.com/?p=4333#comment-27920 I am an Insight customer in Bowling Green, KY and just purchased my TiVo premieres this past weekend. They are still requiring a cable company installer come to install and activate the CableCards....supposed to be here tomorrow to get me set up. I am an Insight customer in Bowling Green, KY and just purchased my TiVo premieres this past weekend. They are still requiring a cable company installer come to install and activate the CableCards….supposed to be here tomorrow to get me set up.

]]> By: Deal of the Day: Refurb TiVo Premiere @ $50 - Zatz Not Funny!http://www.gizmolovers.com/2011/08/10/fcc-cablecard-self-install-rules-are-in-effect/comment-page-1/#comment-27904 Deal of the Day: Refurb TiVo Premiere @ $50 - Zatz Not Funny! Tue, 23 Aug 2011 14:31:52 +0000 http://www.gizmolovers.com/?p=4333#comment-27904 [...] to give those newly enacted, FCC mandated CableCARD self-install procedures a go? TiVo’s got a deal for you on refurbished Premiere DVR hardware. $50 gets you [...] [...] to give those newly enacted, FCC mandated CableCARD self-install procedures a go? TiVo’s got a deal for you on refurbished Premiere DVR hardware. $50 gets you [...]

]]> By: Tech Wizardhttp://www.gizmolovers.com/2011/08/10/fcc-cablecard-self-install-rules-are-in-effect/comment-page-1/#comment-27901 Tech Wizard Tue, 23 Aug 2011 02:12:00 +0000 http://www.gizmolovers.com/?p=4333#comment-27901 Per http://www.dslreports.com/forum/r26220937-Cable-Cards-Tuning-Adapters-available-at-lobby-locations-~days=365 Bright House Networks is now supporting self-installs of CableCARDs and TA's in Tampa and Central Florida. I'm waiting for my Premiere Elite to test out the new system. Hopefully I won't be waiting too long! Per http://www.dslreports.com/forum/r26220937-Cable-Cards-Tuning-Adapters-available-at-lobby-locations-~days=365 Bright House Networks is now supporting self-installs of CableCARDs and TA’s in Tampa and Central Florida. I’m waiting for my Premiere Elite to test out the new system. Hopefully I won’t be waiting too long!

]]> By: Tech Wizardhttp://www.gizmolovers.com/2011/08/10/fcc-cablecard-self-install-rules-are-in-effect/comment-page-1/#comment-27902 Tech Wizard Tue, 23 Aug 2011 02:12:00 +0000 http://www.gizmolovers.com/?p=4333#comment-27902 Per http://www.dslreports.com/forum/r26220937-Cable-Cards-Tuning-Adapters-available-at-lobby-locations-~days=365 Bright House Networks is now supporting self-installs of CableCARDs and TA's in Tampa and Central Florida. I'm waiting for my Premiere Elite to test out the new system. Hopefully I won't be waiting too long! Per http://www.dslreports.com/forum/r26220937-Cable-Cards-Tuning-Adapters-available-at-lobby-locations-~days=365 Bright House Networks is now supporting self-installs of CableCARDs and TA’s in Tampa and Central Florida. I’m waiting for my Premiere Elite to test out the new system. Hopefully I won’t be waiting too long!

]]> By: MegaZonehttp://www.gizmolovers.com/2011/08/10/fcc-cablecard-self-install-rules-are-in-effect/comment-page-1/#comment-27793 MegaZone Thu, 11 Aug 2011 06:57:00 +0000 http://www.gizmolovers.com/?p=4333#comment-27793 Thanks for the link.  Yeah, pretty much as I expected - corporate is saying one thing, but not all of the local offices have read the memo.  Anyone who runs into problems should: a) Show them the FCC mandate. b) If that doesn't help, report the local office to corporate. c) If that doesn't help, or you're just feeling eager, report them to the FCC.I believe TiVo also has support to help as well, and they'll contact the local cable office to help get them to provide the user with a card. Thanks for the link.  Yeah, pretty much as I expected – corporate is saying one thing, but not all of the local offices have read the memo.  Anyone who runs into problems should:
a) Show them the FCC mandate.
b) If that doesn’t help, report the local office to corporate.
c) If that doesn’t help, or you’re just feeling eager, report them to the FCC.

I believe TiVo also has support to help as well, and they’ll contact the local cable office to help get them to provide the user with a card.

]]> By: Fanfoothttp://www.gizmolovers.com/2011/08/10/fcc-cablecard-self-install-rules-are-in-effect/comment-page-1/#comment-27788 Fanfoot Thu, 11 Aug 2011 05:54:00 +0000 http://www.gizmolovers.com/?p=4333#comment-27788 There's some recent info in this thread:http://www.tivocommunity.com/tivo-vb/showthread.php?p=8651449&posted=1#post8651449Looks like a couple of success stories (one after some corrections) for Comcast and yet another misinformed Time Warner example that should be reported to the FCC. Seems to me that Time Warner is flaunting the order... There’s some recent info in this thread:

http://www.tivocommunity.com/tivo-vb/showthread.php?p=8651449&posted=1#post8651449

Looks like a couple of success stories (one after some corrections) for Comcast and yet another misinformed Time Warner example that should be reported to the FCC. 

Seems to me that Time Warner is flaunting the order…

]]> By: MegaZonehttp://www.gizmolovers.com/2011/08/10/fcc-cablecard-self-install-rules-are-in-effect/comment-page-1/#comment-27784 MegaZone Wed, 10 Aug 2011 20:00:00 +0000 http://www.gizmolovers.com/?p=4333#comment-27784 Thanks for the info. Thanks for the info.

]]> By: Johnny Pattonhttp://www.gizmolovers.com/2011/08/10/fcc-cablecard-self-install-rules-are-in-effect/comment-page-1/#comment-27782 Johnny Patton Wed, 10 Aug 2011 14:03:00 +0000 http://www.gizmolovers.com/?p=4333#comment-27782 I have Insight and tried to pick up a CableCARD at their Lexington, KY office yesterday (8/9/10). I was told they don't keep any on hand and that a truck roll would be required because they don't allow self installs.  After I showed them a printout I had of the FCC ruling they decided to waive the $25 installation fee. Insight allows modem and mini-box self installs. I have Insight and tried to pick up a CableCARD at their Lexington, KY office yesterday (8/9/10). I was told they don’t keep any on hand and that a truck roll would be required because they don’t allow self installs.  After I showed them a printout I had of the FCC ruling they decided to waive the $25 installation fee. 

Insight allows modem and mini-box self installs.

]]>