Comments on: Tuning Adapters Finally Rolling Out

By: David H

David H — Sun, 01 Mar 2009 17:18:28 +0000

I’ve been though a complete nightmare with my experience in the Northern Virginia are with COX and my Tivo HD. I first picked up a Cisco STA1520 TA box from COX in early Dec 2008 and when connected it would immediately reboot itself about every 20 to 30 minutes, of course stopping anything your trying to record or watching which migth be switched video channels. I called COX and on one understood the technology at all, couldn’t help me, finally a regional service manager emailed me to wait until Jan 09 for a Tivo software update. I did that, not using the TA adapter, and when no update happened from Tivo call Tivo customer support and they knew nothing about an update.

This is a really long story but COX sent out a senior tech how know almost everything the did about the TA, Tivo and their cabling system. He almost rewired my complete location, all new filters and replace my single stream cablecards with a multistream card, and a new Cisco TA box. That seemed to stop the TA rebooting, but after he left it rebooted about every 3 to 4 hours. COX asked me to get Tivo to swap out my TIVO HD for a new unit. I spent a week asking Tivo to do that, got tired of them asking me to wait for level 2 TIVO support to contact me, they never did so last week I bought a new TIVO HD to make sure this isse was or was not TIVO. After many connections into TIVO to bring my unit up to software release 11 my TA box actually ran 7 hours without a reboot, then started acting up once again. COX sent out an engineer who swapped the multistream cablecard and that seemed to settle the box down again, but once again today the TA box (3rd box I’ve had) is rebooting every hour or so.

I’m loosing any faith this technology between TIVO, CISCO and COX is anywhere near stability!!

By: Andrew S

Andrew S — Wed, 07 Jan 2009 01:49:01 +0000

Just thought I should throw out that I received my Tuning Adapter from Time Warner about 3 weeks ago now. Hooked it up and things weren’t working great right at the bat. But a phone call to them and a day later and things are looking great. BTW – I’m in Rochester, New York

By: Hank

Hank — Tue, 06 Jan 2009 19:23:15 +0000

Agreed on the bizarre 2 adapters thing!! Thanks for looking into it!

By: MegaZone

MegaZone — Tue, 06 Jan 2009 15:45:17 +0000

That sounds bizarre, everything I’ve heard is that it is one Tuning Adapter per host device. And that would be an issue for TiVo owners using WiFi – the TiVo only has two USB ports and the WiFi adapter uses one.

I’d contact TiVo before the install to get clarification from them.

Thanks for the update.

By: Hank

Hank — Tue, 06 Jan 2009 15:20:06 +0000

Hi- Hank Here with an update–

Called Charter yesterday, and spoke with a very nice CSR who scheduled my Tuning Adapter install for this Saturday– She was well informed about the switch to SDV..

As my Tivo HD uses two single stream cable cards, she said I will need 2 tuning adapters… that seems strange to me, but whatever– they are free…

I’d switch to an M-Card, but the two single stream cards have worked well for over a year, and I don’t want to fix something that is not broken….

I’ll post again after the install…