Comments on: TiVo Removes Useful Support Tool, Charter Adds Channels http://www.gizmolovers.com/2008/12/31/tivo-removes-useful-support-tool-charter-adds-channels/ TiVo, Slingbox, Android, Blu-ray Disc, and whatever other tech I feel like blogging about... Fri, 18 Sep 2020 20:50:00 +0000 hourly 1 http://wordpress.org/?v=3.1.4 By: Brandonhttp://www.gizmolovers.com/2008/12/31/tivo-removes-useful-support-tool-charter-adds-channels/comment-page-1/#comment-26007 Brandon Mon, 05 Jan 2009 04:10:30 +0000 http://www.gizmolovers.com/?p=3699#comment-26007 I similarly was looking for the page you mentioned when my local Charter mis-labeled our local NBC affiliate in the information sent to Tribune Media Services. I found out later that day that me and 2 of my friends independently spent several hours on the phone with TiVo and Charter trying to sort out the problem. Charter didn't seem concerned because their boxes don't use the Tribune data and TiVo wasn't very helpful either because the rep. told me it would take 5+ days to fix the lineup issue if Charter had provided incorrect information. It's crazy that something that seems so simple is a single point of failure in the whole TiVo model... I similarly was looking for the page you mentioned when my local Charter mis-labeled our local NBC affiliate in the information sent to Tribune Media Services. I found out later that day that me and 2 of my friends independently spent several hours on the phone with TiVo and Charter trying to sort out the problem. Charter didn’t seem concerned because their boxes don’t use the Tribune data and TiVo wasn’t very helpful either because the rep. told me it would take 5+ days to fix the lineup issue if Charter had provided incorrect information. It’s crazy that something that seems so simple is a single point of failure in the whole TiVo model…

]]> By: Scotthttp://www.gizmolovers.com/2008/12/31/tivo-removes-useful-support-tool-charter-adds-channels/comment-page-1/#comment-25974 Scott Thu, 01 Jan 2009 14:57:48 +0000 http://www.gizmolovers.com/?p=3699#comment-25974 I used the lineup tool on 12-Dec, but I had to do some creative searching to find it, and when I submitted it, I went to an error page for the thank you page, though I did get a confirmation email. I tried going back to the links in my history and they are all dead now. I used the lineup tool on 12-Dec, but I had to do some creative searching to find it, and when I submitted it, I went to an error page for the thank you page, though I did get a confirmation email. I tried going back to the links in my history and they are all dead now.

]]> By: MegaZonehttp://www.gizmolovers.com/2008/12/31/tivo-removes-useful-support-tool-charter-adds-channels/comment-page-1/#comment-25972 MegaZone Wed, 31 Dec 2008 21:12:44 +0000 http://www.gizmolovers.com/?p=3699#comment-25972 Well, they still take the reports via the phone and seem to be filling in the same form. Well, they still take the reports via the phone and seem to be filling in the same form.

]]> By: Joelhttp://www.gizmolovers.com/2008/12/31/tivo-removes-useful-support-tool-charter-adds-channels/comment-page-1/#comment-25971 Joel Wed, 31 Dec 2008 20:02:32 +0000 http://www.gizmolovers.com/?p=3699#comment-25971 Maybe they never actually used the data submitted?I know I've used the lineup tool. And, in a week or so, lineups were fixed on my TiVo. I assumed they acted on my report. But, perhaps, the data provider just updated with the correct information. Maybe they never actually used the data submitted?

I know I’ve used the lineup tool. And, in a week or so, lineups were fixed on my TiVo. I assumed they acted on my report. But, perhaps, the data provider just updated with the correct information.

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