My Series3 has had moments where it has lost the HD channels. Usually a reboot of the TiVo makes it all work again. I dread ever calling for support because of exactly what you encountered. I have had the exact same experience with them suggesting that I restart an SD cable box in another room when I was reporting an HD issue.

I checked the channel on my CableCARD that is only showing my network channels currently.

Yes, very annoying to have one fully functional card and one with only network channels.

Sorry about the mix-up.

I didn’t read the entire post, but I too tried to record last night on HistoryHD and nothing- I went to my now playing this evening to watch something I recorded overnight and it wasn’t there. In my recording history it said “TiVo HD is not authorized for this channel, the program was not purchased, or the program was not available in your local area” and I just checked… and I don’t have HistoryHD signal. All of this is on the great cable company of Comcast.

Don’t know if this helps, but thought I’d let you know.

Also, I have to call Comcast about once a week and have them send a signal to my CableCARD(S) to get all my channels. Typically the card(s) will go out and I will only receive network channels.

On one of my 3 CableCards, I lost the digital tier (not sure when). But I’m not calling it in since I might lose something else or have my bill increase in the process – which has happened before.

Monday night my TiVoHD started complaining about its CableCards (errors
161-0 & 161-1) so I called for support. The tech on the phone was nice but
ultimately unhelpful since she wasn’t too familiar with my setup. She was
kind enough to setup an appointment for my house Tuesday AM. My wife let the
guy in and showed him the TiVo. He’d never worked on one or with CableCards
so wasn’t familiar with the fact that there are two tuners. He left without
helping.

I called back yesterday afternoon and the level one tech guy transferred me
to “HD support” and I talked to a Manny who was familiar with TiVo &
CableCards but he couldn’t help remotely so told me he’d schedule an
appointment for me with a field tech that knew about CableCards & TiVos.

Fast forward to this AM… my wife called to tell me that the tech from
yesterday called and he’s on his way to the house with two new CableCards.
I’m not sure but it doesn’t sound like things are going to end well.

I’m just a little frustrated in advance because Manny just about promised to
send the right guy for the job. If the ‘right guy’ couldn’t come at the
appointment time I’d rather wait for him/her than get someone unfamiliar
with things. No insult to the guy showing up but if they’re out of their
comfort zone I’d prefer them to learn on someone else’s stuff

—

UPDATE: Visit #2 resulted in no results. I will take some blame for having a
little bit of a complex setup (two TiVos – a Series 2 & a TivoHD on
different inputs, one TV, etc) but my wife offered to put me on the phone
with the guy to fill him in on some details but he refused. So, I’m in the
same state as Monday & Tuesday

—

I got a call back from a supervisor and she set an appointment from 2-5
today when I’d be home. My wife got a call a few minutes ago from a guy who
said he’d be there in 15 minutes (not between 2-5). I told her to tell the
guy to come back at 2. Not sure how well that’s going to fly. I may end up
working from home tomorrow to deal with this in person. We’ll see.

Yes, we are incredibly lucky to have Wilt around here. I just didn’t want to
abuse his kind nature and go directly to him with this. I’m trying to work
through the system and not around it.

—

- The supervisor/tech/whatever installed a new 3 way splitter
outside my house while he was waiting for my TiVo to restart

- He installed new CableCards in the unit and tested it to make
sure both tuners were working fine

- He left minutes before I arrived home but he mentioned to my wife
if there was any more trouble I should call TiVo. Of course, if there’s more
trouble I’ll follow the usual trail of troubleshooting which might lead me
into CV’s territory

As a follow-up I got an email from someone in Corporate Engineering at CV
who seems to track CableCard and TiVo issues. So, it seems people from
above, beyond our guardian angel Wilt, are listening to our troubles and are
out there to help.