Comments on: Comcast Spooks CableCARD Users In Florida

By: Nigel

Nigel — Sat, 23 Aug 2008 18:12:42 +0000

Thanks!…I went the same route as Tom, dealt with the executive escalation team. Now everything works great. its a pity something so simple has to be escalated.

By: Tom Christner

Tom Christner — Sun, 17 Aug 2008 23:28:57 +0000

After sending an email through a social networking site, I was able to get some attention. They put me in touch with the executive escalation team and it is now resolved.

I suggest that you stay on their case until it gets resolved.

By: MegaZone

MegaZone — Sun, 17 Aug 2008 23:04:43 +0000

Don’t let them put you off, they’re required to issue a CableCARD for *any* approved host device. If they refuse, push back, and remind them that it is an FCC mandate. Ask to talk to a supervisor if the phone drone doesn’t get it.

Or you can just get creative and don’t tell them it is for a PC, just call up and say you need a CableCARD install scheduled. They often don’t ask what it is for and just assume it is a TV.

By: Nigel

Nigel — Sun, 17 Aug 2008 22:26:14 +0000

I have a Media Center PC with a cablecard slot. I just tried calling comcast to setup an appointment, and they basically refused. I went through two people, the first one not even knowing what a cablecard was!! The second said that they would only install a cablecard in a TV…not a PC…Maybe Comcast feels that by ignoring cablecard users, we’ll get frustrated and give up.

By: Tom Christner

Tom Christner — Thu, 31 Jul 2008 03:04:36 +0000

I only wish that I could be in the club that own Cablecards. I have had a no show and a failed install due to a defective Cablecard. Since then, I have gotten road blocks galore. I am due to get it installed this week, but I have my doubts, as every Comcast employee seems to try to discourage the use of the Cablecard.

I hope that I can get this resolved and become a Cablecard user in my Tivo HD.

By: hemo_jr

hemo_jr — Thu, 08 May 2008 19:34:10 +0000

The cable card, itself, is a big enough hurtle to discourage all but the most adventurous/dedicated CE users. (witness the fact that there are less than 400k cable cards out there installed in CE devices & I have six myself). Now the cable companies are jerking the CC users around to discourge them even more.

The cable card solution to the FCC mandate looks like it had developed into a market share win for the cable industry. They have been able to take consumer electronics products and make them so difficult to set up that the competition only has a realistic shot at less than 10% of the potential market.

By: Gryphon

Gryphon — Thu, 08 May 2008 18:15:24 +0000

Well, you’ve got your organizations that are effective, efficient, and timely enforcers of regulations, and then you have the FCC.

By: Bakk

Bakk — Thu, 08 May 2008 18:07:31 +0000

They shouldnt be allowed to word it like that! Why doesnt the FCC fine the hell out of Comcast for pulling that off, and basically trying to circumvent an fcc mandate.

By: Barry

Barry — Thu, 08 May 2008 16:09:19 +0000

I use cablecards with my S3 and got a very similar letter last fall from Cox (northern virginia) when they switched to SDV. They made it sound like I’d have to get one of their cable boxes or I’d have no television at all. I’ll have to see if I still have it.