It seems the TiVoToGo problems reported with Roxio software on the Mac last November still linger. While a patch was issued in November, it seems that it didn’t resolve the issues for all users. Today both Zatz Not Funny and CNET News.com wrote about the troubles. ZNF cited this post at TiVoCommunity made by Roxio rep patatrox yesterday:
We’ve been running a limited beta with a small number of users from the forums to test an update to both Toast 8 Titanium and Popcorn 3 and we’ve had positive results. We’re going to expand the testing for more users who are still having audio/video sync issues, please send me an e-mail to email@example.com.
We’re going to extend this to about 50 users from TiVoCommunity.com and after a short time if feedback is positive move towards releasing this as an official update. Please keep in mind I will only be contacting users who are accepted for testing.
Please include the following information:
- Product you own (Toast 8 or Popcorn 3)
- TiVo Service Number (TSN)
If you’re having trouble with Roxio Toast or Popcorn and TiVoToGo on your Mac, you might want to jump on that.
TiVo made a statement to News.com for their article:
“It is important to us that all TiVo subscribers using TiVoToGo receive the same great TiVo experience whether they are utilizing a PC or Mac,” the company said in a statement to News.com. “It has been brought to our attention that a small subset of customers using Toast 8 have experienced a problem when trying to transfer their shows. We have been working with our partner Roxio and currently have a fix in beta.”
Roxio product manager Patrick Nugent said that they’ve been working with TiVo to fix the issues an that it affects “a small number of users.” He also said that it has been difficult to fix because it has been hard to reproduce and it doesn’t happen with ever recording.