Comments on: Bright House Giveth, And Bright House Taketh Away – From TiVo Owners

By: Gryphon

Gryphon — Mon, 29 Sep 2008 17:49:06 +0000

Actually, he trespassed and damaged Comcast’s property – and they might be very interested indeed in pursuing the matter.

By: MegaZone

MegaZone — Mon, 29 Sep 2008 14:58:21 +0000

That’s crazy. You may have legal recourse – he trespassed and damaged your property. But it may be more hassle than it is worth.

By: Linda

Linda — Mon, 29 Sep 2008 14:52:07 +0000

OK so here’s one for the books! In an apparent new marketing move Brighthouse now sanctions the cutting of cable lines!! Friday night I arrived home from work after 10:00 PM – a 15 hour day for me….to find I had no cable! Now, I am not a Brighthouse customer – but they had left a note on my door that said “Turned cable on” a name and a cell phone number – which I ignored because I live in a dual neighborhood and I have Comcast cable (formerly Adelphia) which I have been with for over 10 years now…. Turns out the Brighthouse person – who told me he was the local sales rep – walked into my back yard and – with wire cutters – cut -as in completely severed – not disconnected – cut in half! – the cable line to my house because his records showed I was not paying Brighthouse for my cable…. Luckily – Comcast has better service – and they were at my home promptly Saturday morning to repair the line! My cable is restored and I am reminded why I dislike Brighthouse and have not used them in years!!!! Now, I am told I have no recourse with this scummy company – but I can certainly tell the world what great selling tactics they have!

By: MegaZone

MegaZone — Mon, 11 Feb 2008 06:02:55 +0000

It looks like Bright House is giving free HD DVRs to some people. Reader 'the_missy' commented in the community:

A small victory! I was able to get the free HD DVR from Bright House without relinquishing either of our cablecards. Anyone else wanting the deal can just go to their local Bright House office, let them know you're a cablecard customer, and that you're supposed to get a free HD DVR. I was told by customer service to tell the local office that it's "campaign code 03982".

By: Mike

Mike — Sun, 10 Feb 2008 14:01:21 +0000

This is partially correct. I’m in the affected area with BrightHouse, and they are offering an HD Set Top Box…NOT a DVR.

We have been in contact with Mark Clark, Sr Director of Field Operations, and he’s indicated that there is going to be a meeting the week of Feb 11th to discuss this issue. His contention is that they never realized how many people would be affected. I think what he means to say is that they never realized that the affected group would be so vocal.

With luck, they’ll add all available channels back until SDV is launched, giving time for the USB dongle to hit the market.